In-Demand Customer support & client services occupations Jobs in Sydney, Nsw

ICT Business Analyst
Smart Study Australia —Sydney NSW
- $80,000 - $90,000 a year
- Full-time
- CRM software
- Databases
- Analysis skills
- Referral program
Quick Apply
Contract Manager (Contract Administrator)
BIC Consolidated —Rhodes NSW
- $80,000 - $100,000 a year
- Full-time
- Management
- Administrative experience
- Cleaning
Quick Apply
Administration Officer Integrated Booking Unit
Northern Sydney Local Health District —Sydney NSW
- $39.43 - $40.33 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
2d
Administration Officer
Nepean Blue Mountains Local Health District —Sydney NSW
- $34.93 - $36.09 an hour
- Weekend availability
- Customer service
- Microsoft Office
- Administrative experience
- Employee assistance program
Client Service Officer - Estate Planning and Administration
NSW Trustee and Guardian —Sydney NSW
- $87,199 - $95,482 a year
- Full-time
- Hybrid work
- Customer service
- Parental leave
- Employee assistance program
7d
BCI Marketing and Recruitment Admin Officer (BreastScreen NSW)
Western Sydney Local Health District —Sydney NSW
- $37.27 - $38.44 an hour
- Part-time
- Management
- Customer service
- Administrative experience
3d
Administration Officer
Western Sydney Local Health District —Sydney NSW
- $37.27 - $38.44 an hour
- Customer service
- Administrative experience
- Organisational skills
1d
Talent Acquisition Advisor
Crown Solicitor's Office —Sydney NSW
- $102,936 - $113,579 a year
- Full-time
- Human resources
- Recruiting
- Organisational skills
- Parental leave
- Employee assistance program
3d
Health Information & Records Service - Medicolegal Support Officer
Western Sydney Local Health District —Sydney NSW
- $69,272.27 - $71,570.21 a year
- Full-time
- Customer service
- Computer skills
- Communication skills
22h
Executive Coordinator, Clerk Grade 5/6 - Parliament of NSW - Sydney
Department of Parliamentary Services —Sydney NSW
- $102,936 - $113,579 a year
- Full-time
3d
Senior Systems Administrator (Concur)
Department of Customer Service —Sydney NSW
- $133,348 - $146,945 a year
- Full-time
- Hybrid work
- Administrative experience
3d
Compliance and Reporting Advisor
Crown Solicitor's Office —Sydney NSW
- $102,936 - $113,579 a year
- Full-time
- Databases
- Administrative experience
- Communication skills
- Annual leave
- Parental leave
6d
Manager Strategic Business Development
Office of Sport —Sydney NSW
- $154,231 - $178,369 a year
- Full-time
- Business development
- Experience working with children
- Employee assistance program
Senior Underwriter - Property
Gallagher —Sydney NSW
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee stock purchase plan
- Health insurance
Administration Officer Level 2 - Mental Health Services
Western Sydney Local Health District —Sydney NSW
- $66,608.03 - $71,570.21 a year
- Full-time
- Customer service
- Administrative experience
- Organisational skills
6d
Solicitor I-III
NSW Trustee and Guardian —Sydney NSW
- $81,702 - $138,492 a year
- Full-time
- Communication skills
- Parental leave
- Employee assistance program
16h
Administration Officer Level 3 Outpatients Department
Western Sydney Local Health District —Sydney NSW
- $37.27 - $38.44 an hour
- Part-time
- Management
- Customer service
- Microsoft Office
2d
Nurse Unit Manager - Medical Imaging Department
Nepean Blue Mountains Local Health District —Sydney NSW
- $76.06 an hour
- Full-time
- Education
- Leadership
- Communication skills
- Employee assistance program
2d
WAR MEMORIAL HOSPITAL DAY CENTRE BUS DRIVER - UWMH
Uniting War Memorial Hospital —Sydney NSW
- $33.55 - $66,528.00 a year
- Full-time
- Communication skills
3d
Administration Officer Level 3 - Medical Imaging
Western Sydney Local Health District —Sydney NSW
- $37.27 - $38.44 an hour
- Part-time
- Customer service
- Medical office experience
- Administrative experience
6d

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customer support & client services occupations jobs near sydney, nsw

ICT Business Analyst

Smart Study Australia
Sydney NSW

Quick Apply

Job Details

Full-time
$80,000 - $90,000 a year

Benefits

Referral program

Qualifications

CRM software
Web development
Mobile applications
Business analysis
Lead generation
Xero
Databases
Analysis skills
Bachelor's degree
Recruiting
Software development
Software testing
Systems analysis
Business requirements
Communication skills
Business process improvement
Information Technology

Full Job Description

ICT Business Analyst

Employment Type: Full-Time, Permanent
Location: Sydney, NSW
Salary: $80,000 – $90,000 plus Superannuation

About Smart Study Australia

Smart Study Australia Pty Ltd is a leading education and migration consultancy headquartered in Sydney with branches and subsidiaries across multiple countries. We represent a wide range of Australian educational institutions and provide professional education counselling, student placement services, and migration assistance to clients both in Australia and overseas.

As part of our ongoing commitment to digital innovation and operational excellence, we are seeking an experienced Business Analyst to support the development, enhancement, and optimisation of our business systems, websites, applications, and operational processes.

Position Overview

The Business Analyst will work closely with management, staff, agents, external IT providers, and stakeholders to analyse business requirements, improve organisational processes, and support digital transformation initiatives across Smart Study Australia.

The successful candidate will play a key role in developing and enhancing company systems, including agent management platforms, websites, referral applications, CRM systems, and reporting solutions while ensuring operational efficiency and business growth.

Key Responsibilities

Ø Consult with directors, education counsellors, migration agents, administrative staff, offshore offices, partner institutions, and external ICT providers to identify business needs and system requirements.

Ø Analyse and document business processes relating to student recruitment, admissions, course enrolments, visa applications, customer relationship management, referral programs, and client support services.

Ø Evaluate the effectiveness of existing business systems, including Monday.com CRM, agency management platforms, website enquiry systems, referral incentive applications, and Xero accounting software, and recommend improvements to enhance operational efficiency.

Ø Gather, analyse, and document functional and technical requirements for system enhancements, integrations, workflow automation, and digital transformation initiatives.

Ø Coordinate the integration and data flow between Monday.com CRM, Xero, website enquiry forms, student databases, referral platforms, and other business applications to ensure data accuracy and process efficiency.

Ø Work closely with software developers, website developers, ICT consultants, and third-party vendors to implement system improvements, upgrades, and new technology solutions.

Ø Analyse lead generation, student recruitment, application processing, commission tracking, and client service workflows within Monday.com CRM and recommend process optimisation opportunities.

Ø Monitor the accuracy and consistency of data across CRM, accounting, marketing, and operational systems and identify opportunities to eliminate duplicate data entry and manual processes.

Ø Conduct system analysis, user acceptance testing (UAT), quality assurance testing, and post-implementation reviews for websites, CRM platforms, business applications, and digital services.

Ø Develop workflow diagrams, process maps, business requirement specifications, user stories, and system documentation to support business improvement projects.

Ø Analyse business reports, financial information, student recruitment metrics, conversion rates, and operational data to support management decision-making and business growth strategies.

Ø Coordinate with finance staff to improve integration between operational systems and Xero, ensuring accurate reporting, invoicing, commission payments, and financial reconciliation processes.

Ø Assist management in planning and implementing technology projects, including CRM enhancements, workflow automation, reporting solutions, and system migration initiatives.

Ø Prepare training materials, user manuals, and standard operating procedures and deliver training sessions to staff across Australian and offshore offices.

Ø Monitor system performance, user feedback, and operational outcomes and recommend ongoing improvements to support business objectives.

Ø Prepare reports, feasibility assessments, and recommendations for management regarding ICT investments, system enhancements, business process optimisation, and digital service delivery.

Ø Maintain comprehensive documentation of system configurations, business processes, integration requirements, and technical specifications to support ongoing operations and future development activities.

Essential Selection Criteria

Bachelor degree or higher qualification in Information Technology, Information Systems, Computer Science, Business Information Systems, or a related field.
Minimum two years of relevant experience as an ICT Business Analyst or similar occupation.
Demonstrated experience in business requirements gathering, process analysis, and systems improvement.
Experience preparing business requirement specifications, functional documentation, workflow diagrams, and system documentation.
Experience working with CRM systems, databases, websites, applications, and enterprise business systems.
Knowledge of software development lifecycles, testing methodologies, and system implementation processes.
Strong analytical, problem-solving, and stakeholder management skills.
Excellent written and verbal communication skills.

Desirable

Experience within the education, student recruitment, migration, or consultancy sectors.
Experience with Agentcis, Xero, Meta, CRM platforms, or similar business management systems.
Experience working with website development projects and mobile application implementations.
Experience coordinating business process improvement and digital transformation initiatives.

What We Offer

Competitive salary package.
Professional development and career growth opportunities.
Supportive and collaborative work environment.
Opportunity to work on strategic technology and business improvement projects within a growing international organisation.

Applications

Interested applicants should submit a current resume and cover letter outlining their suitability for the role at [email protected]

Applications close: 4 weeks from the date of advertisement publication.

Pay: $80,000.00 – $90,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

customer support & client services occupations jobs in sydney, nsw

ICT Business Analyst

Contract Manager (Contract Administrator)

Administration Officer Integrated Booking Unit

Administration Officer

Client Service Officer - Estate Planning and Administration

BCI Marketing and Recruitment Admin Officer (BreastScreen NSW)

Administration Officer

Talent Acquisition Advisor

Health Information & Records Service - Medicolegal Support Officer

Executive Coordinator, Clerk Grade 5/6 - Parliament of NSW - Sydney

Senior Systems Administrator (Concur)

Compliance and Reporting Advisor

Manager Strategic Business Development

Senior Underwriter - Property

Administration Officer Level 2 - Mental Health Services

Solicitor I-III

Administration Officer Level 3 Outpatients Department

Nurse Unit Manager - Medical Imaging Department

WAR MEMORIAL HOSPITAL DAY CENTRE BUS DRIVER - UWMH

Administration Officer Level 3 - Medical Imaging

I want to receive the latest job alert for customer support & client services occupations in sydney, nsw

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