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Senior Workplace Services Manager

NSW Department of Communities and Justice -
Sydney NSW

Apply Now

Job Details

Full-time
$133,348 - $146,945 a year
13 days ago

Benefits

On-the-job training
Employee assistance program

Qualifications

Microsoft Office
Business Administration
Diploma
Business

Full Job Description

Department: Legal Operations
Department/Agency: Crown Solicitor's Office

Location:
Sydney, NSW, AU, 2000

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Req ID: 84438

Senior Workplace Services Manager

Oversee the business support function, including office assistants' team, concierge, security and facilities management.

Enjoy working from a new prime Sydney CBD location and play a pivotal role in embedding new ways of working, enhancing the workplace experience and driving successful post-occupancy outcomes.

Enhance your career with on-the-job training and opportunities to diversify your experience.

Classification Grade: Clerk Grade 9/10

Salary: $133,348 - $146,945 pa (excluding superannuation and annual leave loading)

Work type: Full-Time – 35 hours per week, 12 months with a possibility of extension

Please note we will be relocating to a new premises located at Parkline Place, 252 Pitt Street, Sydney in July 2026. This will serve as our primary office location.

We are looking for a Senior Workplace Services Manager to join us in filling our current vacancy. We warmly welcome applications from those interested in building a meaningful and rewarding career with the NSW Crown Solicitor’s Office (CSO). This is a great opportunity to express your interest, showcase your skills, and be considered.

About the role

As the Senior Workplace Services Manager, you will lead the delivery of workplace and business support services across the organisation, ensuring a safe, secure, efficient, and customer-focused environment that enables operational excellence.

The role provides leadership and oversight of workplace services, facilities, security, concierge, procurement and business support functions. Through the management of the Legal Operations Coordinator, you will oversee the delivery of Office Assistant, Concierge and Security services, ensuring consistent, high-quality service outcomes across the organisation. This includes oversight of legal administrative support services, front-of-house operations, workplace security, and the procurement and management of office stationery and workplace supplies.

Initially, the role will play a pivotal part in supporting the organisation's transition to its new office environment. This includes helping to embed new ways of working, driving workplace adoption and engagement initiatives, and ensuring the workplace is operating effectively following occupation. The role will also oversee the identification, coordination and resolution of defects arising from the construction and fit-out project, working closely with internal stakeholders, contractors and building management to achieve timely outcomes.

You will be responsible for the operational management of workplace facilities, service contracts, budgets, workplace projects and continuous improvement initiatives. Working closely with internal and external stakeholders, you will drive service excellence, enhance the workplace experience, support evolving ways of working, and ensure compliance with relevant legislation, policies and organisational standards.

As a senior leader, you will foster a culture of accountability, collaboration and continuous improvement, ensuring workplace services effectively support organisational priorities and business operations.

Our Ideal Candidate:
Extensive experience (5–7+ years) in workplace or facilities management within a corporate or multi-tenant environment, including oversight of tenancy operations, maintenance, cleaning, security, and workplace moves and coordination.

Proven ability to manage teams and resources in a professional services environment, ensuring smooth day-to-day operations and high service standards.

Strong experience managing service contracts and vendor relationships, including negotiating agreements, monitoring service level performance, and controlling operational budgets, along with an understanding of lease-related matters such as outgoings and rent considerations.

Demonstrated experience leading or supporting workplace projects, including office relocations, churn activities, fit-out defect management, and change initiatives within complex environments.

Relevant qualifications at diploma or degree level in facilities management, business administration, project management, or a related discipline, or equivalent practical experience.

Advanced proficiency in workplace technologies and systems, including desk booking, visitor management, security/access systems, Microsoft Office suite, and basic reporting tools.

High level of professionalism, sound judgement, and resilience, with the ability to manage competing priorities, respond to urgent issues, and operate effectively within a complex stakeholder environment.

To learn more about the role, please review the role description here.

How to apply: For your application to be considered, you must submit your application online and include an updated resume (max up to 3 pages) and a cover letter (1 page) outlining your interest and suitability for the role.

Recruitment enquiries: Margaret Ters, Talent Acquisition Partner, [email protected]
Closing date: Sunday, 12 July 2026 (7:59PM)

PLEASE NOTE: The selection process may include a range of assessment techniques to assist hiring managers in determining your suitability for the role.

You can request adjustments throughout each step of the recruitment process. If you require any adjustments or alternative formats to participate in the process, please contact Margaret Ters, Talent Acquisition Partner on 0427 413 924 or email [email protected] to further discuss.

Why work for CSO?
The NSW Crown Solicitors Office (CSO) provides high-quality and cost-effective legal services to the NSW Government and its agencies. As a trusted legal advisor to the NSW Government, our principal role is to advise and represent agencies so that they can deliver policies, programs and projects in a lawful, effective, and efficient manner.

We act with integrity and professional independence, guided by the government sector's core values. We are focused on providing excellent client service and promoting a culture of continuous improvement. We also provide our people with opportunities to learn, develop and adapt within an inclusive and supportive environment.

For more information about the CSO, click here.

How we support health & wellbeing:
We offer an employee assistance program to support the wellbeing of employees in the workplace and in their personal lives, which also extends to family members

Coaching services are available for people leaders and executives to learn and implement best practices to manage their team’s wellbeing

We offer an annual Flu Vaccination program

CSO's commitment to diversity

At CSO, we believe a diverse and inclusive workforce contributes to the success of our organisation and we are committed to ensuring that our workforce reflects our diverse community.

We welcome and encourage applicants from diverse backgrounds, including people with disability, Aboriginal and Torres Strait Islander people, the LGBTQIA+ community, culturally and linguistically diverse people, veterans and other diverse communities.

Apply Now

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