Role Title: Accommodation and Hospitality Manager
We are seeking an experienced and proactive Accommodation & Hospitality Manager to oversee the daily operations of our guest house accommodation business, specialising in privately managed short-stay holiday properties throughout Yamba, NSW.
This is a hands-on management role with a significant focus on housekeeping operations, property presentation and ensuring every guest enjoys an exceptional accommodation experience.
Key Responsibilities
- Oversee the day-to-day operations of multiple guest house and private short-stay accommodation properties.
- Plan, coordinate and supervise housekeeping activities to ensure all accommodation is cleaned, presented and maintained to a consistently high standard.
- Develop cleaning schedules, inspection procedures and quality assurance processes to maintain guest satisfaction.
- Recruit, train, supervise and support housekeeping and accommodation staff.
- Prepare staff rosters and allocate duties to ensure operational efficiency.
- Monitor accommodation occupancy, coordinate guest arrivals and departures, and ensure properties are ready for check-in.
- Respond professionally to guest enquiries, requests, complaints and feedback, resolving issues promptly.
- Monitor operational performance and implement improvements to service quality and efficiency.
- Manage inventory levels for linen, amenities, cleaning products and other accommodation supplies.
- Coordinate maintenance requirements with contractors to ensure all properties remain safe, functional and well presented.
- Assist in preparing and monitoring operational budgets while managing expenditure and controlling operating costs.
- Ensure compliance with workplace health and safety requirements, company procedures and accommodation standards.
- Maintain accurate operational records, reports and housekeeping documentation.
- Work closely with business owners to improve guest services, occupancy outcomes and overall business performance.
About You
- Previous experience managing accommodation, guest houses, serviced apartments, hotels or short-stay holiday properties.
- Demonstrated leadership experience supervising housekeeping or accommodation teams.
- Strong organisational, communication and customer service skills.
- Excellent attention to detail with a commitment to maintaining exceptional cleanliness and presentation standards.
- Ability to manage competing priorities in a fast-paced hospitality environment.
- Relevant hospitality, accommodation management or business qualifications are highly regarded.
What We Offer
- Full-time permanent position based in Yamba, NSW.
- Salary of $70,000–$85,000 per annum plus superannuation, depending on qualifications and experience.
- Supportive working environment with opportunities for professional development.
- We are an eligible regional employer and welcome applications from candidates seeking employer sponsorship. Suitably qualified applicants interested in the Subclass 494 Skilled Employer Sponsored Regional (Provisional) visa pathway are strongly encouraged to apply, as sponsorship may be available for the right candidate.
If you have a passion for accommodation management, exceptional housekeeping standards and delivering outstanding guest experiences, we welcome your application.
Please submit your resume and a cover letter outlining your relevant experience.
[email protected]
Job Type: Full-time
Pay: $70,000.00 – $80,000.00 per year
Work Location: In person
