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IT MANAGER (MEDICAL CENTRE SYSTEMS & DIGITAL INFRASTRUCTURE)

M G Caravans Pty Ltd (Voyager Caravans)
Morwell VIC

Quick Apply

Job Details

Permanent | Full-time
From $90,000 a year
11 days ago

Qualifications

System administration
Management
LAN
Technical support
Microsoft Office
VoIP
SSL
Network protocols
WAN
Cybersecurity
Communication skills

Full Job Description

Employment Type: Full Time, Permanent (38 hours per week)

Company: Morwell Medical Centre & Drouin Family Medical Centre

Remuneration: A$90,000 p.a. + superannuation

Division: Information Technology & Digital Operations

Location: Drouin / Morwell, VIC

Start Date: ASAP or mutually agreed

Reports to: Practice Manager / Directors

Apply by: 20th July 2026

Contact: [email protected]

ABN: 69 676 732 871

About the Role

Morwell Medical Centre and Drouin Family Medical Centre are seeking a highly skilled and motivated IT Manager to oversee all technology operations across both practices. This role is ideal for an experienced IT professional with strong technical capability, hands‑on systems administration experience, and the ability to manage hardware, software, networks, cyber security, and clinical systems in a fast‑paced healthcare environment.

You will work closely with the Practice Manager, clinical teams, and external vendors to ensure secure, reliable, and efficient IT operations across both sites. The role requires strong problem‑solving skills, excellent communication, and the ability to support a busy clinical environment where system uptime, data integrity, and cyber security are critical.

Core Responsibilities

IT Strategy, Planning & Governance

Develop and maintain the IT operational plan for both medical centres.
Establish IT policies, procedures, and standards covering security, access control, backups, and acceptable use.
Oversee technology lifecycle planning, procurement, and asset management.
Ensure compliance with healthcare privacy, cyber security, and data protection requirements.

Hardware, Systems & Infrastructure Management

Manage and maintain all IT hardware including desktops, laptops, servers, printers, scanners, VoIP phones, tablets, and clinical devices.
Ensure all consulting rooms, reception areas, and treatment rooms have fully functional IT equipment.
Oversee installation, configuration, and upgrades of hardware and operating systems.
Monitor system performance and proactively resolve issues to minimise downtime.

Software Administration & Clinical Systems Support

Administer and support medical practice software including Best Practice / Medical Director / Zedmed, HotDoc / HealthEngine / Automed, Medicare Online, PRODA, HPOS, MyGovID, and secure messaging platforms.
Manage user accounts, permissions, and system configurations.
Troubleshoot software issues, integration failures, and update problems.
Train staff on clinical software workflows and system updates.

Network Administration & Connectivity

Manage LAN/WAN networks, routers, switches, firewalls, VPNs, and Wi‑Fi infrastructure across both sites.
Ensure secure and reliable connectivity between Drouin and Morwell locations.
Monitor network performance, bandwidth usage, and uptime.
Implement network security protocols including MFA, firewall rules, and endpoint protection.

Cyber Security & Data Protection

Implement and maintain cyber security controls aligned with healthcare standards.
Conduct regular security audits, vulnerability assessments, and risk reviews.
Manage encryption, secure messaging, and secure data transfer protocols.
Oversee backup systems, disaster recovery planning, and business continuity processes.
Respond to cyber incidents and coordinate remediation activities.

Website & Database Administration

Maintain and update the medical centre websites, ensuring accuracy, security, and performance.
Manage hosting, SSL certificates, plugins, and content updates.
Ensure online booking systems integrate correctly with practice management software.
Oversee internal databases, backups, and data integrity.

Vendor, Supplier & Contract Management

Liaise with IT service providers, software vendors, telecommunications companies, and equipment suppliers.
Manage service agreements, licensing renewals, and support contracts.
Coordinate escalated technical issues with external vendors.
Evaluate new technologies and recommend improvements.

Staff Support, Training & Helpdesk Management

Provide day‑to‑day IT support to doctors, nurses, receptionists, and administrative staff.
Troubleshoot issues related to email, printing, scanning, clinical software, network access, and device connectivity.
Develop user guides and conduct training sessions for new and existing staff.
Maintain an internal issue‑tracking or helpdesk system.

Systems Administration & Operational Efficiency

Manage user accounts, passwords, and access levels across all systems.
Oversee cloud services, backups, and storage management.
Implement workflow improvements to enhance operational efficiency.
Support digital transformation initiatives across both medical centres.

Key Qualifications

Tertiary qualification in Information Technology, Computer Science, Networking, or a related discipline.
3–5+ years’ experience in IT management, systems administration, or technical support.
Strong understanding of medical practice software and healthcare IT environments.
Experience with Windows Server, Active Directory, Office 365, and cloud platforms.
Strong networking knowledge (routers, switches, firewalls, VPNs).
Demonstrated experience in cyber security and data protection.
Excellent troubleshooting, communication, and stakeholder‑management skills.

Why Join Our Medical Centres?

Lead all IT operations across two well‑established medical practices.
Contribute to a supportive, community‑focused healthcare environment.
Opportunity to modernise systems and introduce new technologies.
Stable, long‑term role with strong organisational backing.
Competitive salary package with ongoing development opportunities.

How to Apply

Email your resume and a brief cover letter outlining your suitability for the role to: [email protected]

Please include “IT Manager – Morwell & Drouin Medical Centres” in the subject line.

Pay: From $90,000.00 per year

Work Location: In person

Quick Apply

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