Job Title: Account Manager, APAC Sales/Product (Indonesian Speaking)
Vacancy Address: Melbourne CBD
Work Type: Full-time
Tenancy: Permanent Position
Hours: 38 hours/week
Annual Salary: AUD 80,000 - AUD 90,000 exclusive of superannuation
Our Story:
GO Markets is an ASIC-regulated CFD broker established in 2006 as Australia's first MetaTrader 4 provider. The company now offers 1,000+ instruments across Forex, Shares, Indices, Commodities, Cryptocurrencies, Metals, Treasuries and ETFs through multiple platforms including MT5, cTrader, TradingView and its proprietary GO TradeX™ app. Our drive for progress and improvement makes GO Markets a fast-paced and innovative place to work and our global operation lends itself to creating a diverse and exciting collaboration of people.
GO Markets is seeking a skilled and experienced Account Manager, APAC Sales/Product (Indonesian Speaking) to support lead generation, client engagement and business growth across the APAC region.
About the Role
Reporting to the APAC Sales Manager, you will play a key role in driving client relationships, lead generation and business growth across the APAC region. You will be responsible for managing and nurturing client relationships, optimising lead conversion and collaborating with influencers and digital marketing partners within the Forex industry to enhance brand awareness and client engagement. Working closely with internal teams, you will support the development and execution of marketing initiatives, educational content and client-focused campaigns while staying informed on global financial market developments. This dynamic role combines client service, business development, marketing and market analysis, with a strong focus on delivering exceptional client experiences and supporting the continued growth of GO Markets across multiple markets.
Main Duties and Responsibilities
- Client Relationship Management: Build and maintain strong client relationships across the APAC region, delivering personalised support and solutions that enhance client satisfaction, retention and loyalty.
- Lead Growth & Business Development: Drive lead generation, conversion and business growth by effectively managing inbound and outbound leads, achieving performance targets and developing targeted campaigns across APAC markets.
- Influencer & Digital Marketing Partnerships: Collaborate with influencers, affiliates and digital marketing partners within the Forex and trading industry to increase brand awareness, generate quality leads and strengthen GO Markets’ digital presence.
- Marketing & Campaign Strategy: Support the development and execution of marketing campaigns, educational initiatives, newsletters and promotional activities aligned with business objectives and market opportunities.
- Market Research, Content & Social Media: Monitor global economic, political and financial market developments and create timely market commentary, educational content, social media updates and daily/weekly market insights covering both fundamental and technical analysis.
- Client Education & Engagement: Support and deliver client-focused webinars, workshops, presentations and educational events, helping clients better understand market opportunities, trading strategies and risk management principles.
- Global Collaboration & Operational Excellence: Work closely with global teams to expand the client database, improve operational efficiency and promote a client-centric approach across all regions and business functions.
- Marketing Collaboration & Client Experience: Partner with marketing teams to measure campaign effectiveness, contribute ideas for client communications and educational content, and support initiatives that enhance client engagement, loyalty and overall experience.
- Culture, Compliance & Professional Development: Contribute to a positive and collaborative workplace culture while maintaining ongoing professional development, CPD requirements and compliance with relevant regulatory, ISO and workplace safety standards.
Skills and Experience
- Industry Experience: Proven experience in sales, account management, or customer service within the FX/CFD, financial services, or trading industry. You possess a strong understanding of financial markets, trading products and the needs of retail and professional traders.
- Language Skills: Fluency in Bahasa Indonesia and English is highly desirable.
- Technical Platform Knowledge: Familiarity with trading platforms such as MetaTrader 4 (MT4), MetaTrader 5 (MT5) will be highly regarded.
- Qualifications: A tertiary qualification in Business, Finance, Economics or a related field is preferred. RG146 accreditation in Securities, Derivatives and Foreign Exchange is highly regarded.
- Client-Centric Focus: A passion for delivering exceptional client experiences and building long-term relationships. You are committed to understanding client needs, providing tailored support and ensuring a high standard of service at every touchpoint.
- Communication Excellence: Outstanding verbal and written communication skills, with the ability to engage confidently with clients, stakeholders and colleagues. Experience presenting at webinars, seminars, client events or educational sessions will be highly regarded.
- Team Collaboration: A collaborative and supportive team player who thrives in a collaborative and knowledge sharing environment.
- Critical Thinking: Strong analytical, problem-solving and decision-making abilities. You can assess situations effectively, exercise sound judgment and identify practical solutions in a fast-paced environment.
- Lifelong Learner: A proactive approach to continuous learning and professional development. You stay informed about financial markets, industry trends, regulatory developments and best practices to continuously enhance your knowledge and performance.
Apply now with your CV and a Cover Letter highlighting how your skills and experience meet the role requirements! We're eager to welcome talented, self-motivated professionals who are passionate about learning and committed to continuous improvement.
While we'll be shortlisting as soon as we can, you might hear from us over the next few weeks. We'll be in touch with shortlisted candidates.
To succeed in this role, you'll embody GO Market’s values: Accountability, Commitment, Integrity, Quality, Collaboration and Evolve.
Please note that applicants with valid Australian work rights will be considered for this role.
No agencies, no unsolicited CVs needed.
Pay: $80,000.00 – $90,000.00 per year
Application Question(s):
- What's your expected annual base salary?
- How much notice are you required to give your current employer?
- Have you completed a RG146 compliance training course?
- How many years' experience do you have in the FX/CFD, financial services, or trading industry?
Education:
- Bachelor Degree (Required)
Experience:
- Account Manager, APAC Sales/Product: 2 years (Required)
Language:
- Bahasa Indonesian (Required)
Work Authorisation:
Work Location: In person
