In-Demand City council Jobs

Shift Supervisor
City of Darebin —Darebin VIC
- Full-time
- Customer service
- Microsoft Office
- Supervising experience
12h
Park Ranger
City of Melbourne —Melbourne VIC
- $87,550 - $98,541 a year
- Weekend availability
- Hybrid work
- Management
- Customer service
- Communication skills
- Parental leave
7d
Customer Service Officer
City of Darebin —Darebin VIC
- Full-time
- Customer service
- Microsoft Office
- Communication skills
12h
Project Support Officer
City of Subiaco —Subiaco WA
- $86,452.08 - $96,200.00 a year
- Contract
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Travel reimbursement
- Annual leave
Content Writer & Researcher — AustralianRoofers
AustralianRoofers Com —Sydney NSW
- From $5,000 a month
- Part-time
- Hybrid work
- Writing skills
- Construction
Quick Apply
Supervisor Parks
City of Greater Geelong —Geelong VIC
- $83,436.03 a year
- Full-time
- Maintenance
- Supervising experience
- No degree
8d
Philanthropy Manager
Sydney Opera House —Sydney NSW
- $134,824 - $138,869 a year
- Full-time
- CRM software
- Management
- Communication skills
- Annual leave
Marketing Manager
ReSmart —Barangaroo NSW
- $100,000 a year
- Full-time
- Hybrid work
- CRM software
- Marketing
- Bachelor's degree
Quick Apply
13d
Cemetery Officer
City of Moreton Bay —Caboolture QLD
- $76,066 a year
- Full-time
- Communication skills
- Outdoor work
- Time management
7d
Planning Support Officer
Melton City Council —Melton VIC
- $74,283 - $78,754 a year
- Full-time
- Customer service
- Administrative experience
- Communication skills
- Health insurance
- Annual leave
13d
Records Information Officer
Broken Hill City Council —Broken Hill NSW
- $35,628 - $38,112 a year
- Part-time
- Administrative experience
- Computer skills
- Annual leave
1d
Manager Inspections
Department of Climate Change, Energy, the Environment and Water —Sydney NSW
- $149,739 - $173,174 a year
- Full-time
- Hybrid work
- Analysis skills
- Leadership
- Communication skills
5d
Payroll Officer
Campbelltown City Council NSW —Campbelltown NSW
- $92,194.92 - $99,798.14 a year
- Temporary
- Microsoft Office
- Data entry
- Communication skills
- Work from home
4d
2026 014 Accounts and Payroll Officer
Hindmarsh Shire Council —Nhill VIC
- From $39.05 an hour
- Full-time
- Administrative experience
- Organisational skills
- Communication skills
8d
Project Officer, Partnerships & Special Projects (V26/10038)
Blue Mountains City Council —Katoomba NSW
- Microsoft Word
- Customer service
- Microsoft Office
Contracts & Procurement Advisor
Sydney Opera House —Sydney NSW
- $126,337 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Annual leave
4d
Executive Assistant
City of Wagga Wagga —Wagga Wagga NSW
- $3,059.14 - $3,670.97 a month
- Full-time
- Microsoft Office
- Administrative experience
- Communication skills
Team Leader Customer Service
City of Darebin —Darebin VIC
- Full-time
- Customer service
- Microsoft Office
- Recruiting
12h
Councillor Liaison Officer
City of Melbourne —Melbourne VIC
- $101,498 - $114,243 a year
- Full-time
- Hybrid work
- Communication skills
- Parental leave
9d
Learning & Development Officer
City of Wagga Wagga —Wagga Wagga NSW
- $3,476.98 - $4,172.38 a month
- Temporary
- Management
- Administrative experience
13d

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Shift Supervisor

City of Darebin -
Darebin VIC

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Job Details

Permanent | Full-time
12 hours ago

Qualifications

Customer service
Microsoft Office
Supervising experience
Working with Children Check
Communication skills

Full Job Description

Play a critical leadership role supporting a high-volume customer service team
Combine frontline customer service, operational coordination and real-time team support in a dynamic environment
Permanent full-time

Play a critical leadership role supporting a high-volume customer service team and delivering outstanding community outcomes.
Combine frontline customer service, operational coordination and real-time team support in a dynamic contact centre environment.
Permanent full-time opportunity with the chance to mentor staff, resolve complex issues and influence service excellence.

Lead from the front in a fast-paced customer service environment, supporting teams and delivering exceptional experiences for the community.

We're building Darebin's future - and we're looking for great people to join us.

As part of our organisational redesign, we're introducing new roles that support Darebin's future focus and priorities.

About the role:
As a Shift Supervisor, you will support the day-to-day operation of the customer service function by providing on-the-floor leadership, real-time guidance and operational coordination across multiple customer contact channels. You will be the first point of escalation for complex customer enquiries, ensuring high-quality service delivery while maintaining productivity, service standards and customer experience outcomes. Working closely with Customer Service Officers and the Team Leader Customer Service, you will help create a positive, supportive and customer-focused environment.

You will:

Supervise shift operations, monitor workloads and service levels, and provide real-time support to Customer Service Officers and Team Leaders.
Manage complex customer enquiries and escalations end-to-end using effective communication, problem solving and deescalation techniques.
Lead by example and deliver exceptional customer service across phone, face-to-face and digital channels while ensuring compliance with Council standards and procedures.
Support team members to achieve customer service, quality and productivity targets.
Prepare shift handover reports and contribute to the efficient operation of the contact centre through effective workload and resource management.

About you:
You are a confident and customer-focused professional with experience supervising or supporting teams in a contact centre or high-volume customer service environment. You remain calm under pressure, confidently handle customer escalations and complex situations, enjoy helping others succeed and thrive in a role that balances operational coordination with hands on customer service delivery.

Demonstrated experience in a contact centre customer service supervisory or senior operational role within a complex, high-volume environment.
Strong communication, customer service and conflict resolution skills, with experience managing challenging customer interactions.
Proven ability to support and guide team members while maintaining service quality and productivity outcomes.
Demonstrated ability to manage customer escalations professionally and calmly, using sound judgment, empathy and effective problem-solving skills to achieve positive customer outcomes.
Proficiency in customer service systems, contact centre technology and Microsoft Office applications.
Ability to manage competing priorities, make sound operational decisions and perform effectively in a fast-paced environment.

Why Darebin?
Darebin City Council is committed to equity, diversity and inclusion. We proudly serve one of the most diverse communities in Victoria, and we know that a diverse workforce strengthens our ability to deliver meaningful outcomes.

We offer:

A supportive team environment
Opportunities for professional development and career growth
A workplace that values collaboration, integrity, respect and creativity
The chance to make a real difference

How to Apply
To apply, please submit your application including a Cover Letter and Resume. If you wish to address the Key Selection Criteria in the Position Description, you may do so in your cover letter.

Applications close on Tuesday 21 July 2026 at 11:30pm.

Applications will be reviewed during the advertising period so if you’re interested in this opportunity, we encourage you to get your application in as early as possible.

For a confidential discussion about the role and the opportunity, contact either Vicki or Karla on 03 8470 8844.

Should you need reasonable adjustments to our recruitment process to support your accessibility needs, please get in contact with us and advise how we can best support you.

Pre-employment Checks
Darebin is committed to providing a safe working environment that embraces and values child safety, and thorough ‘Safety Screening’ processes apply.

To work at Darebin City Council, you will be required to supply proof of work rights, a Victorian Employee Working with Children Check and comply with Child Safety standards. All employees are required to undertake an Australian Criminal History Check and may be required to complete a Functional Health Assessment.

Apply Now

Refine Your Search

city council jobs

Shift Supervisor

Park Ranger

Customer Service Officer

Project Support Officer

Content Writer & Researcher — AustralianRoofers

Supervisor Parks

Philanthropy Manager

Marketing Manager

Cemetery Officer

Planning Support Officer

Records Information Officer

Manager Inspections

Payroll Officer

2026 014 Accounts and Payroll Officer

Project Officer, Partnerships & Special Projects (V26/10038)

Contracts & Procurement Advisor

Executive Assistant

Team Leader Customer Service

Councillor Liaison Officer

Learning & Development Officer

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