In-Demand Project officer Jobs in Mitchell, Act

ICT Customer Support Officer – Service Desk Analyst
MSOFT Technologies —Canberra ACT
- $80,000 - $90,000 a year
- Full-time
- Management
- Software troubleshooting
- Customer service
Quick Apply
Assistant Data Analyst | Full-time Permanent
City and Environment —Canberra ACT
- $95,722 - $100,956 a year
- Full-time
- Hybrid work
4d
Project Officer | Full-time Temporary
City Renewal Authority —Canberra ACT
- $102,657 - $116,592 a year
- Temporary
12d
Telecommunications Technical Officer & Telecommunications Network Planner
AUSSIE UNIVERSAL HOSPITALITY PTY LTD —Macgregor ACT
- $75,000 - $100,000 a year
- Full-time
- In-person
Quick Apply
13d
Digital Services Officer | Full-time Permanent
Office of the Legislative Assembly —Canberra ACT
- $102,657 - $116,592 a year
- Full-time
- SharePoint
- Communication skills
6d
Project Support Officer
Intravision Pty Limited —Canberra ACT
- Full-time
- Microsoft Office
- Administrative experience
- Construction experience
Quick Apply
4d
Program Officer | Full-time Permanent
City and Environment —Canberra ACT
- $102,657 - $116,592 a year
- Weekend availability
5d
Senior Project Officer
Department of Agriculture, Fisheries and Forestry —Canberra ACT
- $99,734 - $112,044 a year
- Contract
- Laboratory
- Writing skills
- Data analysis skills
3d
Event Project Officer | Full-time Temporary with a Possibility of Permanency
Health and Community Services —Canberra ACT
- $95,722 - $100,956 a year
- Temporary
- Hybrid work
- Office
- Communication skills
- Work from home
12d
Marketing and Communications Officer
Capital Region Community Services —Bruce ACT
- Full-time
- Writing skills
- No degree
- Organisational skills
- Employee assistance program
Quick Apply
10d
ICT Support Officer | Full-time Temporary with a Possibility of Permanency
Digital Canberra —Canberra ACT
- $102,657 - $116,592 a year
- Temporary
- Hybrid work
- Work from home
13d
ICT Facilities Officer | Full-time Permanent
Digital Canberra —Canberra ACT
- $102,657 - $116,592 a year
- Full-time
- Hybrid work
11d
Research Management Officer
Australian National University —Canberra ACT
- $100,847 - $116,083 a year
- Full-time
- Management
- Research
11d
General Accountant
UCX Ltd —Canberra ACT
- $80,000 - $110,000 a year
- Full-time
- Microsoft Excel
- Finance
- Analysis skills
Quick Apply
ICT Procurement Officer, Information Division - APS Level 6
Australian Government —Canberra ACT
- $101,672 - $113,413 a year
- Contract
- Hybrid work
- Organisational skills
10d
Project Officer, Roll Operations and Silent Cell
Australian Electoral Commission —Canberra ACT
- $88,834 - $96,848 a year
- Full-time
- Analysis skills
19h
Operations Coordinator
Australian National University —Canberra ACT
- $100,847 - $116,083 a year
- Full-time
- Research
- Teaching
- Annual leave
6d
Project Support Officer
Downer Group —Canberra ACT
- ERP systems
- Microsoft Office
- Communication skills
3d
Policy Officer - Quality, Compliance & Risk
Woden Community Service —Canberra ACT
- Contract
- Research
- Analysis skills
- Employee assistance program
Senior Programs Officer, Environmental Water
Department of Climate Change, Energy, the Environment and Water —Queanbeyan NSW
- $128,052 - $142,649 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- No degree
12d

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ICT Customer Support Officer – Service Desk Analyst

MSOFT Technologies
Canberra ACT

Quick Apply

Job Details

Full-time
$80,000 - $90,000 a year

Qualifications

ITIL Foundation
ITIL Certification
Management
Software troubleshooting
Customer service
Enterprise software
CCNA
Citrix Certification
Technical support
DHCP
Analysis skills
ITIL
Problem management
Citrix
Communication skills
Help desk

Full Job Description

About the Role

MSOFT Technologies is seeking an experienced ICT Customer Support Officer / Service Desk Analyst to join our growing IT services team.

The successful candidate will provide Level 1 and Level 2 technical support to clients, acting as a key point of contact for ICT incidents, service requests and technical issues. The role will involve remote, telephone and onsite support, troubleshooting end-user technology and enterprise applications, and working with internal teams and external vendors to resolve technical issues.

Key Responsibilities

- Provide Level 1 and Level 2 technical support via telephone, remote support and onsite assistance.
- Act as a single point of contact for customer ICT incidents and service requests.
- Diagnose, troubleshoot and resolve hardware, software, network and application issues.
- Provide support for Microsoft 365, Windows operating systems and enterprise applications.
- Support Active Directory, user accounts, permissions and access management.
- Provide support for virtual desktop and remote access environments.
- Assist with network and infrastructure services including DHCP, printing and related services.
- Install, configure, maintain and troubleshoot approved hardware and software.
- Liaise with third-party vendors and technology providers to resolve incidents and service requests.
- Log, update and maintain service desk tickets with accurate customer information and resolution details.
- Prioritise and escalate incidents in accordance with service management procedures.
- Maintain asset records and assist with IT asset management.
- Coordinate technology-related activities with customers, internal IT teams and external service providers.
- Provide user guidance and basic technical training where required.
- Contribute to knowledge bases, technical documentation and support procedures.
- Identify opportunities to improve service desk processes and customer satisfaction.
- Participate in IT projects, system upgrades and technology initiatives as required.
- Follow established Incident Management, Request Fulfilment, Problem Management and Change Management processes.

Essential Skills & Experience

- Minimum 1 year of experience in an ICT Service Desk, Help Desk, Desktop Support or similar ICT customer support role.
- Demonstrated experience providing Level 1 and Level 2 technical support.
- Experience supporting Microsoft 365 and Windows environments.
- Experience with Active Directory, user accounts and access management.
- Experience troubleshooting hardware, software, network and application-related issues.
- Experience working with ticketing/service management systems.
- Strong troubleshooting and analytical skills.
- Excellent verbal and written communication skills.
- Strong customer service and stakeholder management skills.
- Ability to work independently as well as collaboratively within an IT team.
- Ability to prioritise incidents and escalate complex technical issues appropriately.

Desirable

- ITIL Foundation certification.
- CompTIA, Microsoft, CCNA or MCSA certification.
- Experience with Citrix or other virtual desktop environments.
- Experience supporting enterprise applications.
- Experience with Windows Server and related infrastructure services.
- Experience working within an ITIL-aligned service management environment.

Qualifications

A relevant qualification in Information Technology, Computer Science, Business or a related discipline is desirable.

What We Offer

- Full-time permanent employment with MSOFT Technologies.
- Opportunity to work across diverse client environments and technology platforms.
- Exposure to enterprise ICT environments and IT service management practices.
- Professional development and career growth opportunities.
- Supportive and collaborative working environment.

How to Apply

Please submit your resume and a cover letter outlining your relevant ICT Service Desk / Customer Support experience and technical skills.

MSOFT Technologies is an equal opportunity employer and welcomes applications from suitably qualified candidates.

Pay: $80,000.00 – $90,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

project officer jobs in mitchell, act

ICT Customer Support Officer – Service Desk Analyst

Assistant Data Analyst | Full-time Permanent

Project Officer | Full-time Temporary

Telecommunications Technical Officer & Telecommunications Network Planner

Digital Services Officer | Full-time Permanent

Project Support Officer

Program Officer | Full-time Permanent

Senior Project Officer

Event Project Officer | Full-time Temporary with a Possibility of Permanency

Marketing and Communications Officer

ICT Support Officer | Full-time Temporary with a Possibility of Permanency

ICT Facilities Officer | Full-time Permanent

Research Management Officer

General Accountant

ICT Procurement Officer, Information Division - APS Level 6

Project Officer, Roll Operations and Silent Cell

Operations Coordinator

Project Support Officer

Policy Officer - Quality, Compliance & Risk

Senior Programs Officer, Environmental Water

I want to receive the latest job alert for project officer in mitchell, act

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