Classification: Information Technology Officer Class 2
Salary: $102,657 - $116,592 plus superannuation
Position No: 12131
Directorate: Digital Canberra
Advertised (Gazettal date): 25 August 2026
Contact Officer: Sergio Soto on [email protected] or (02) 6207 0786
Details: Digital Canberra (DCBR) is looking for an experienced ICT support officer to join the JACS ICT Team. The successful candidate will provide dedicated level 1 and level 2 ICT support for the Justice and Community Safety Directorate. In this role, you will work in collaboration with DCBR technical teams and vendor partners to support critical business systems, additionally you will assist in the implementation of ICT projects.
There are several working locations: Alexander Maconochie Centre (Hume), City Office Block (220 London Circuit – ABW environment), 4 Knowles Place - Civic and the opportunity to work from home.
We are committed to creating an inclusive environment where people with diverse thoughts, lived experience, and perspectives can thrive and contribute their unique talents to the ACTPS and ACT community. We encourage Aboriginal and Torres Strait Islander people, people with disability, people with culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people with diverse genders, sexes and sexualities to apply.
Eligibility/Other Requirements:
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Knowledge of ITIL framework.
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Experience in the use of ITSM tools (ServiceNow or similar).
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Experience in providing ICT support to business systems in a large/complex ICT environment.
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Experience in asset management lifecycle.
Note: This is temporary position available immediately for a period of six months with the possibility of extension up to 12 months and/or permanency.
A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months.
Opportunities for flexible working options could include hybrid working, being a combination of working from home, designated office based and FlexiSpace working locations across the ACT, part-time hours, job-sharing, flexible start, and finish times.
This position is located in a workplace designated for activity-based working (ABW). Under ABW arrangements, officers will not have a designated workstation/desk.
How to Apply: Please provide your curriculum vitae with contact details of two referees and a two-page pitch (using standard margins and Calibri font 11 at minimum) addressing the ‘What you require’ section of the attached Position Description.
Use the STAR methodology when preparing your pitch: Applicant-Information-Kit.pdf (act.gov.au)
Applications should be submitted .
Note: Under the ACTPS employment framework you may be placed in another role where required for the efficient administration of the service.
Where an offer of employment is for a fixed-term period, any related temporary contracts within the Territory will be issued in compliance with the requirements and applicable exceptions outlined in the Fair Work Act.
The ACT public service is committed to closing the gap, underpinned by the belief that when Aboriginal and Torres Strait Islander people have a genuine say in the design and delivery of policies, programs and services that affect them, better life outcomes are achieved. More information can be found here ACT Closing the Gap Implementation Plan - ACT Government Transparency Portal.
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This is temporary position available immediately for a period of six months with the possibility of extension up to 12 months and/or permanency.
