In-Demand Resource officer Jobs in Prairiewood, Nsw

ICT CUSTOMER SUPPORT OFFICER
Promise Services —Ingleburn NSW
- $75,000 - $85,000 a year
- Full-time
- Management
- Computer Science
- Customer service
Quick Apply
Project Officer Blue Plaques
Department of Climate Change, Energy, the Environment and Water —Sydney Western Suburbs NSW
- $119,292 - $134,587 a year
- Full-time
- Organisational skills
- Time management
14d
Student Administration Officer Complaints
TAFE NSW —Sydney Western Suburbs NSW
- $97,771 - $105,290 a year
- Full-time
9d
Assistant Project Officer (Course Coordination)
National Parks & Wildlife Service —Sydney Western Suburbs NSW
- Full-time
- Administrative experience
- Communication skills
- Annual leave
1d
Voluntary Assisted Dying - Visiting Medical Officer - Sessional (Apply via eCredential)
South Western Sydney Local Health District —Sydney Western Suburbs NSW
- Part-time
- Management
- Annual leave
- Parental leave
Resource Monitoring Officer
TAFE NSW —Sydney Western Suburbs NSW
- $116,219 - $125,157 a year
- Temporary
- Customer service
- Business
13d
Executive Support Officer
NSW Department of Communities and Justice —Parramatta NSW
- $102,936 - $113,579 a year
- Full-time
- Hybrid work
- Administrative experience
- Employee assistance program
6d
Sustainability Education Officer
Category5 —Eastern Creek NSW
- Contract
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Careers and Pathways Advisor - Critical Minerals, SEO2
Department of Education —Parramatta NSW
- $174,905 a year
- Full-time
5d
Assessor of Early Childhood Education and Care
TAFE NSW —Strathfield NSW
- $91,590 a year
- Part-time
1d
Marketing and Communications Officer
NSW Family Day Care Association —Summer Hill NSW
- Part-time
- Marketing
- Microsoft Office
- Computer skills
Quick Apply
Operations Manager
The Bread and Butter Project —Marrickville NSW
- From $100,000 a year
- Full-time
- Management
- Bakery
- In-person
- Paid training
- On-the-job training
Quick Apply
Senior Payroll Officer
Greenstone Financial Services —Bella Vista NSW
- Full-time
- Microsoft Excel
- Management
- Human resources
- Travel reimbursement
- Free food
Quick Apply
Senior Communications Advisor
Department of Climate Change, Energy, the Environment and Water —Sydney Western Suburbs NSW
- $128,052 - $142,649 a year
- Full-time
- Hybrid work
- Writing skills
- No degree
12d
Teacher of Human Services - Wetherill Park
TAFE NSW —Wetherill Park NSW
- $98,499 - $116,813 a year
- Part-time
1d
Senior Executive Services Officer
NSW Police Force —Parramatta NSW
- $133,348 - $146,945 a year
- Full-time
1d
Collections Officer
CNH Industrial —St Marys NSW
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Health insurance
- Parental leave
4h
Child Care OSHC Assistant (Full-time)
Blacktown City Council —Blacktown NSW
- From $1,248.18 a week
- Full-time
- Experience working with children
6d
Community Grants Officer
Transport For NSW —Macquarie Park NSW
- $124,810 - $139,787 a year
- Full-time
Residential Care Officer
NIRAYU DISABILITY SERVICES PTY LTD —Schofields NSW
- $70,000 - $80,000 a year
- Full-time
- CPR Certification
- First Aid Certification
- In-person
Quick Apply
6d

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ICT CUSTOMER SUPPORT OFFICER

Promise Services
Ingleburn NSW

Quick Apply

Job Details

Full-time
$75,000 - $85,000 a year

Qualifications

Website maintenance
Management
Computer Science
Customer service
Technical support
Diploma
Associate degree
Communication skills
Advanced diploma
Help desk
Information Technology

Full Job Description

ICT CUSTOMER SUPPORT OFFICER

Business: Medipaq
Employment Type: Full-time, Ongoing
Location: Ingleburn, NSW, 2565
Salary: AUD $75,000 – $85,000 per annum plus superannuation

Full Job Description

About the Business

Medipaq is an Australian healthcare-related business providing products and services to support the needs of healthcare providers, organisations, and their clients. Operating within the healthcare sector, the business is focused on maintaining reliable service delivery, effective operational systems, strong customer relationships, and appropriate commercial and regulatory standards.

The nature of Medipaq’s operations involves the ongoing use of computer hardware, business software, network-connected systems, digital applications, communication platforms, and other ICT equipment that support day-to-day business activities. Reliable ICT systems and timely technical support are therefore important to maintaining operational continuity, staff productivity, effective communication, and consistent service delivery.

As Medipaq continues to manage its business activities and technology requirements, the organisation requires a dedicated ICT Customer Support Officer to provide technical assistance to users, diagnose and resolve software and hardware problems, support computer infrastructure, and ensure the efficient operation of applications and ICT equipment across the business.

About the Role

The ICT Customer Support Officer is responsible for providing technical assistance and support to users experiencing computer hardware, software, application, network, website, and peripheral equipment issues.

The role involves responding to ICT enquiries, diagnosing technical problems, determining appropriate software and hardware requirements, installing and configuring applications and equipment, adapting existing programs to meet user requirements, and supporting computer networks and associated technology.

The position requires strong technical troubleshooting, communication, organisational, and problem-solving skills, together with practical knowledge of computer hardware, software applications, network connectivity, web technologies, and peripheral equipment. The ICT Customer Support Officer will work closely with employees, management, external ICT providers, vendors, and other relevant stakeholders to maintain reliable ICT services and minimise operational disruption.

Key Responsibilities

Determine software and hardware requirements and provide appropriate technical solutions to identified user and system problems.
Respond to enquiries regarding software and hardware problems, diagnosing and resolving technical issues affecting computer systems, applications, and equipment.
Adapt and configure existing programs, applications, and system settings to meet users’ operational requirements.
Install, download, configure, update, and maintain appropriate software and applications across workplace computer systems.
Ensure the efficient use of applications and ICT equipment by providing technical assistance, troubleshooting, and practical guidance to users.
Implement, configure, and support computer networks, network connectivity, shared resources, and associated ICT infrastructure.
Design, update, and maintain company websites and assist in diagnosing and resolving website and web-based functionality issues.
Repair, replace, configure, and maintain peripheral equipment, including computer terminals, printers, scanners, monitors, modems, and other associated ICT equipment.
Provide ICT customer support through telephone, email, remote assistance, support ticketing systems, and call-centre-style support where required.
Maintain appropriate records of technical support requests, software and hardware issues, equipment maintenance, and resolutions, and escalate complex technical problems to relevant ICT providers or vendors where required.

Requirements

Australian citizens and permanent residents are encouraged to apply.
AQF Associate Degree, Advanced Diploma or Diploma in Information Technology, Computer Science, ICT Support, Networking, Systems Administration, or a related technical discipline.
At least three years of relevant ICT support experience and/or relevant vendor certification may substitute for the formal qualification where appropriate.
Relevant experience in ICT customer support, help desk support, desktop support, technical support, or a similar ICT environment is highly regarded.
Strong knowledge of computer hardware, software applications, operating systems, computer networks, web technologies, and peripheral equipment.
Demonstrated ability to investigate, diagnose, and resolve software and hardware problems and provide appropriate technical solutions.
Experience installing, downloading, configuring, updating, and supporting software applications and computer equipment.
Practical understanding of computer networks, network connectivity, shared resources, internet services, and workplace ICT infrastructure.
Ability to adapt and configure existing applications and system settings according to user and operational requirements.
Experience with website maintenance, web-based systems, or related web technologies is desirable.
Strong technical troubleshooting, analytical, organisational, and problem-solving skills.
Excellent written and verbal communication skills, with the ability to explain technical information clearly to users with varying levels of ICT knowledge.
Strong customer service skills and the ability to respond professionally and efficiently to technical enquiries and support requests.
High attention to detail and the ability to maintain accurate technical support and ICT equipment records.
Ability to prioritise multiple technical issues and work effectively to minimise disruption to business operations.
Relevant ICT vendor certifications and experience with technical support or service management systems are advantageous.
Ability to work effectively within a professional and operationally focused business environment.

Work Conditions

Full-time, ongoing position.
Standard business and operational working hours, with flexibility according to ICT support and business requirements.
Technical support may be provided in person, by telephone, email, remote support systems, or other appropriate support channels.
Work performed in accordance with Medipaq’s operational, information technology, information security, and workplace policies.

Pay: $75,000.00 – $85,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

resource officer jobs in prairiewood, nsw

ICT CUSTOMER SUPPORT OFFICER

Project Officer Blue Plaques

Student Administration Officer Complaints

Assistant Project Officer (Course Coordination)

Voluntary Assisted Dying - Visiting Medical Officer - Sessional (Apply via eCredential)

Resource Monitoring Officer

Executive Support Officer

Sustainability Education Officer

Careers and Pathways Advisor - Critical Minerals, SEO2

Assessor of Early Childhood Education and Care

Marketing and Communications Officer

Operations Manager

Senior Payroll Officer

Senior Communications Advisor

Teacher of Human Services - Wetherill Park

Senior Executive Services Officer

Collections Officer

Child Care OSHC Assistant (Full-time)

Community Grants Officer

Residential Care Officer

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