In-Demand Service desk analyst Jobs in North Melbourne Vic

Service Desk Analyst
Fujitsu —Melbourne VIC
- Hybrid work
- Software troubleshooting
- Customer service
- Communication skills
Service Desk Analyst
AC3 —Melbourne VIC
- $70,000 a year
- Full-time
- Azure
- Microsoft Office
Quick Apply
8d
Helpdesk Support Analyst
Suzuki Samanabad Auto Corporate —Melbourne VIC
- Up to $84,000 a year
- Computer Science
- Customer service
- Analysis skills
- Travel reimbursement
- Annual leave
Quick Apply
Service Desk Analyst
Mercy Health Australia —Richmond VIC
- Full-time
- Hybrid work
- Communication skills
Service Desk Analyst
Accent Group —Cremorne VIC
- Full-time
- POS
Quick Apply
8d
Service Desk & Desktop Analyst
MEGT Australia —Melbourne VIC
- Full-time
- Hybrid work
- Management
- Customer service
- Communication skills
- Health insurance
- Parental leave
Information Technology Service Desk analyst (Australia)
STACK Infrastructure APAC —Melbourne VIC
- Full-time
- Azure
- Management
- Microsoft Office
Quick Apply
Support Analyst
Mirvac —Southbank VIC
- Contract
- Microsoft Outlook
- Management
- Agile
IT Service Desk Analyst - Level 2
Mecca Brands Pty Ltd —Richmond VIC
- Full-time
- Microsoft Outlook
- Management
- POS
12d
Service Desk Team Lead
Accent Group —Cremorne VIC
- Full-time
- POS
- Leadership
Quick Apply
8d
Oracle Support Analyst
Department of Government Services —Melbourne VIC
- $81,496 - $98,955 a year
- Full-time
- Customer service
- Communication skills
- Analytics
9d
IT Service Desk Analyst
MedHealth —Melbourne VIC
- Full-time
- Hybrid work
- Microsoft Office
- Communication skills
- Health insurance
- Parental leave
Quick Apply
2d
IT Support Analyst
Maddocks —Melbourne VIC
- Full-time
- Management
- Microsoft Office
- Organisational skills
- Health insurance
- Parental leave
13d
Service Desk Engineer
Autosports Group Limited —Melbourne VIC
- Full-time
- Customer service
- Communication skills
- Time management
- Employee assistance program
Quick Apply
1d
Technology Analyst
RACV —Melbourne VIC
- Management
- SharePoint
10h
System Analyst Lead - Employment Information Kit
ConnectEast —Ringwood VIC
- Part-time
- SQL
- No degree
- Leadership
- Employee assistance program
Head of GTM Operations
Heidi —Melbourne VIC
- Full-time
- Hybrid work
- Salesforce
- SQL
- AI
- Work from home
- Parental leave
6d
Client Financial Management Specialist
Accenture —Melbourne VIC
- Full-time

Discover related jobs

Based on your search for service desk analyst jobs.

Helpdesk Support Analyst
Suzuki Samanabad Auto Corporate —Melbourne VIC
Provide first-level technical support for hardware, software, network, and system-related issues. Industry certifications such as CompTIA A+, Network+,…
Up to $84,000 a year
Quick Apply
Organisation and Methods Analyst
Fusion Markets —South Yarra VIC
Work closely with the Payments team to document current processes, identify gaps and support the rollout of improved ways of working. No WFH Mondays or Fridays.
$100,000 - $115,000 a year
Quick Apply
12d

I want to receive the latest job alert for service desk analyst in north melbourne vic

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

service desk analyst jobs near north melbourne vic

Service Desk Analyst

Fujitsu -
Melbourne VIC

Apply Now

Job Details

Benefits

Paid volunteer leave

Qualifications

Incident management
Software troubleshooting
Customer service
Communication skills
Time management
Help desk

Full Job Description

About the job Service Desk Analyst

We are Fujitsu

We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

About the role

Melbourne Location

Hybrid environment (2 days onsite)

Australian citizen (mandatory)

We're seeking a dynamic, Service Desk Analyst to provide a high-quality single point of contact, as part of a Service Desk service to Fujitsu's customers. This includes the management of all incidents, queries, service requests through to successful resolution and closure.

Responsibilities and Accountabilities:

Assess customer requirements and source competitive solutions from vendors and distributors

Provide a high level of customer service throughout all communications with the end user.

Respond efficiently and action all contacts in accordance with applicable Service Level Agreements, Operational Level Agreements and Key Performance Indicators.

All Incidents, Queries, Complaints, Service Requests, or Change Requests must be initially diagnosed via troubleshooting following the directions in the applicable procedures. This includes the correct categorisation and assignment of priority.

Be familiar with and compliant to all procedures applicable to the Service Desk, as published in document repository for the Service Desk which the Service Desk Analyst works on.

Provide advice and information on procedures or technical fixes to the end user to ensure a successful resolution to the issue or query.

Provide continual end user contact as per the Fujitsu Incident Management Procedure/Fujitsu Service Request Management Procedure.

Actively manage and take ownership of all Incidents, Queries, Complaints, Service Requests that are assigned to the Service Desk through to resolution..

Requirements:

Being an Australian Citizen is mandatory

Aboriginal and/or Torres Strait Islanders are highly encouraged to apply

Experience in a Helpdesk/ customer service role either in a service industry or IT support role for at least 12 months, demonstrating an advanced practice of customer service

Intermediate communication skills, both written and face-to-face

Advanced telephone skills including the use of empathy with customer's situation and ability to communicate technical concepts to non-technical customers.

Strong conflict resolution

Advanced personal management: punctuality, attendance, and presentation

Good Time management

Knowledge of call logging, escalation and follow-up procedures

Knowledge of first level service centre call resolution

Knowledge of escalation procedures

Hardware and software troubleshooting including determination of an issue as an Incident

Awareness of ITIL best practice methodology

Why Fujitsu?

We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.

We put people first. We believe in the power of diversity to drive innovation and our Work180 accreditation, AWEI (Australian Workplace Equality Index) Gold Employer status and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.

We offer tailored career paths across our global organization to support your professional and personal growth.

Our customers trust us. We have an excellent reputation across the region and globally.

Best in class reward and recognition programs flexible work, volunteering leave and more.

We live our values of aspiration, trust and empathy, all day, every day.

Commitment to Diversity, Equity and Inclusion

As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we highly welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; veterans, Australian Defence Force (ADF) and emergency responders. Transgender and gender-diverse applicants can request a copy of our Frequently Asked Questions to assist with the recruitment journey.

If you don't tick every box in this job description, please don't rule yourself out. Research suggests that underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email [email protected].

Search Firm Representatives PLEASE READ:

Fujitsu does not accept unsolicited assistance from search firms for employment opportunities. All CVs or resumes submitted by search firms to any employee at our company without a valid written agreement in place for this position will be considered the sole property of our company. No fee will be paid if a candidate is hired by Fujitsu due to an agency referral where no existing agreement is in place with the Fujitsu Talent Acquisition Team. Where agency agreements are in place, introductions must be through engagement by the Fujitsu Talent Acquisition Team.

Apply Now

Refine Your Search

service desk analyst jobs in north melbourne vic

Service Desk Analyst

Service Desk Analyst

Helpdesk Support Analyst

Service Desk Analyst

Service Desk Analyst

Service Desk & Desktop Analyst

Information Technology Service Desk analyst (Australia)

Support Analyst

IT Service Desk Analyst - Level 2

Service Desk Team Lead

Oracle Support Analyst

IT Service Desk Analyst

IT Support Analyst

Service Desk Engineer

Technology Analyst

System Analyst Lead - Employment Information Kit

Head of GTM Operations

Client Financial Management Specialist

Discover related jobs

I want to receive the latest job alert for service desk analyst in north melbourne vic

Explore jobs in more locations

About the job Service Desk Analyst

Job Seeker Tools

Employer Tools

Browse

Stay Connected