Join Mirvac’s Digital team and play a key role in delivering seamless, high-quality technology support across the business. This is an 8-month fixed-term opportunity within a fast-paced, collaborative service desk environment.
About the role
As a Support Analyst, you’ll provide hands-on technical support to end users, ensuring issues are resolved quickly and effectively while delivering an exceptional customer experience. Working within an agile team, you’ll support both office-based and remote employees across a range of technologies and platforms.
Key responsibilities
- Deliver end-to-end support for incidents, service requests and problem management
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Provide face-to-face and remote support across offices, including floor walks
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Troubleshoot hardware, software, AV and desktop issues
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Manage user access, identity and permissions in line with policy
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Maintain accurate and timely updates through the ITSM system
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Support Microsoft Teams meetings and live events
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Escalate complex issues to Level 2/3 support teams
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Contribute to service improvement initiatives and team OKRs
About you
- 1–2 years’ experience in a technical support or service desk role
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Strong knowledge of Microsoft 365 (Outlook, Teams, OneDrive etc.)
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Experience with Intune and desktop support (hardware, printers, AV)
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Exposure to Jira Service Management (or similar ITSM tools)
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Understanding of Active Directory, identity management and ITIL frameworks
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Strong problem-solving skills with a proactive, solutions-focused mindset
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Excellent communication skills and a customer-first approach
Why join Mirvac?
- Be part of a collaborative and supportive Digital team
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Gain exposure to a modern, enterprise technology environment
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Work in a values-led organisation with a strong focus on culture
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Competitive contract salary + paid after-hours support roster
