Helpdesk Support Analyst
Company: Suzuki Samanabad Auto Corporate
Location: Parramatta Road, Corporate Division, Melbourne, Victoria, Australia
Salary: AUD 84,000 per year
Employment Type: Full-Time
About Suzuki Samanabad Auto Corporate
Suzuki Samanabad Auto Corporate is a leading automotive organization dedicated to delivering exceptional products, services, and customer experiences. We are seeking a motivated and customer-focused Helpdesk Support Analyst to join our Corporate Division and provide high-quality technical support to internal users across the organization.
Position Overview
The Helpdesk Support Analyst serves as the first point of contact for IT-related issues and requests. The successful candidate will diagnose and resolve technical problems, support hardware and software systems, and ensure employees receive timely and effective IT assistance to maintain business productivity.
Key Responsibilities
- Provide first-level technical support for hardware, software, network, and system-related issues.
- Respond to support requests via phone, email, ticketing systems, and remote support tools.
- Troubleshoot and resolve desktop, laptop, printer, mobile device, and application issues.
- Install, configure, and maintain computer hardware and software.
- Escalate complex technical issues to senior IT personnel when required.
- Maintain accurate records of incidents, service requests, and resolutions.
- Support user account management, password resets, and access permissions.
- Assist with onboarding and offboarding activities, including equipment setup and user provisioning.
- Monitor IT systems and report recurring issues or potential improvements.
- Contribute to knowledge base documentation and user support guides.
- Ensure compliance with company IT policies and cybersecurity standards.
Qualifications and Experience
- Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
- Previous experience in a Helpdesk, IT Support, Service Desk, or Technical Support role.
- Knowledge of Windows operating systems, Microsoft 365, and common business applications.
- Understanding of networking fundamentals, hardware troubleshooting, and remote support tools.
- Excellent problem-solving and analytical skills.
- Strong verbal and written communication abilities.
- Ability to manage multiple support requests while maintaining excellent customer service.
Preferred Qualifications
- Experience with IT Service Management (ITSM) platforms and ticketing systems.
- Knowledge of Active Directory and cloud-based technologies.
- Industry certifications such as CompTIA A+, Network+, Microsoft Certifications, or equivalent.
- Experience supporting users in a corporate or automotive industry environment.
Benefits
- Competitive salary of AUD 84,000 per year
- Professional development and certification opportunities
- Career growth within a large corporate organization
- Supportive and collaborative work environment
- Employee wellness and assistance programs
- Paid annual leave and public holiday entitlements
- Modern workplace and technology resources
How to Apply
If you are passionate about technology and enjoy helping users solve technical challenges, we encourage you to apply for the Helpdesk Support Analyst position at Suzuki Samanabad Auto Corporate. Submit your resume and cover letter outlining your relevant experience and qualifications.
Suzuki Samanabad Auto Corporate is an equal opportunity employer committed to fostering a diverse and inclusive workplace.
Pay: Up to $84,000.00 per year
Benefits:
- Company car
- Life insurance
- Salary packaging
- Travel reimbursement
Work Location: In person
