IT Service Desk Analyst – Level 2
At MECCA, we’re all about creating exceptional experiences — for our customers and our teams. Our Technology team plays a critical role in keeping our business running smoothly, and we’re looking for an IT Service Desk Analyst – Level 2 to help us do just that.
If you love solving complex technical problems, supporting others, and continuously improving how technology services are delivered, this could be the role for you.
As a Level 2 IT Service Desk Analyst, you’ll be the escalation point for more complex technical issues and a key contributor to improving service desk capability across MECCA.
Troubleshoot and resolve complex issues across hardware, software, networks, POS systems and business applications
You’ll bring a strong technical foundation, a customer-first mindset, and the confidence to take ownership of issues through to resolution.
At MECCA, you’ll be part of a passionate, collaborative technology team that genuinely cares about the people we support.
If you’re someone who does whatever it takes, takes ownership of outcomes, and thrives on helping others succeed through technology, we’d love to hear from you.
Whilst we are singularly focused on our #CustomerFirst mantra, we know that wouldn’t be possible without an incredible team that is guided by our MECCA values and motivated each and every day to be solutions focused, innovative, collaborative and adaptable, and have a bit of fun along the way!
Some of our other team member benefits include:
There are also so many other ways in which you’ll be made to feel part of the MECCA story as we love to celebrate, surprise and delight our team along the way.
To learn more about life at MECCA Brands, follow us on LinkedIn at MECCA Brands or @lifeatmecca and for all current opportunities, visit http://www.mecca.com.au/careerswww.mecca.com.au/careers
