A bit about the role...
We are looking for a driven Organisation and Methods Analyst to join our high performing team and help shape our future.
A bit about us...
At Fusion Markets, we have big dreams, know-how, and a high bar for the talent we want on the bus with us to get there. Yes, finance can be serious stuff, but we try not to take ourselves too seriously! We are a business that cares deeply about our clients' trading experience and how we can improve it, but even more about the people here who help make it all happen.
Founded in 2019, Fusion opened its doors to clients worldwide in mid-2019. Every month, our clients trade over $150 billion of volume on our trading platforms worldwide, and the company is growing by triple digits each year. This isn't our first rodeo!
What you can expect...
This role will see the successful candidate:
- Review and analyse existing operations, systems, structures and workflows across deposits, withdrawals, internal transfers and settlement flows.
- Facilitate continuous improvement initiatives that enhance the effectiveness, efficiency and scalability of business processes and systems.
- Provide advice and recommendations on process improvement, operational improvement and change management opportunities based on analysis of current structures, systems, processes and methods.
- Identify opportunities to improve efficiency, scalability, compliance, operational resilience and customer experience across the payments function.
- Work closely with the Payments team to document current processes, identify gaps and support the rollout of improved ways of working.
- Analyse payment provider performance, including funding success rates, payment uptime, failed transactions, delays, chargebacks and time-to-resolution.
- Support the evaluation and onboarding of new payment providers by documenting requirements, risks, workflows, operational impacts and implementation steps.
- Work with Finance to improve reconciliation processes, trust account oversight, funding flows and exception handling.
- Partner with Compliance and Risk to ensure payment processes align with relevant regulatory obligations, internal controls and risk management requirements.
- Prepare reporting and insights for leadership and founders on key payment metrics, operational trends, risks and improvement opportunities.
- Collaborate with Product and Development teams to improve platform integrations, automation, customer experience and operational tooling.
- Identify manual workarounds, recurring issues and process bottlenecks, and recommend practical improvements that reduce risk and improve speed.
- Create and maintain process documentation, workflow maps, operating procedures and control frameworks to support consistency and business continuity.
- Support payment-related projects across new markets, products, regulatory requirements and customer demands.
- Help build scalable operating foundations for the payments function as Fusion continues to grow.
What we are looking for...
- Bachelor or Master in Commerce/Finance/Business Management
- Strong analytical and problem-solving skills to address operational challenges, resolve issues, and implement effective solutions.
- 1-2 years proven experience in the Fintech/Payments/Financial Services industry.
Job Type: Full-time
Pay: $100,000.00 – $115,000.00 per year
Benefits:
- Free drinks
- Free food
- Paid volunteer leave
- Parental leave
Ability to commute/relocate:
- South Yarra VIC 3141: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- What is your salary expectation for this role? Base only.
- Are you comfortable working onsite 4 days per week? No WFH Mondays or Fridays
Education:
- Bachelor Degree (Hons) (Preferred)
Experience:
- Financial services: 1 year (Required)
Work Authorisation:
Work Location: In person
