In-Demand Support analyst Jobs in Dandenong, Vic

ICT Business Analyst
Australian Instant Care Pty Ltd. —Berwick VIC
- $90,000 a year
- Full-time
- CRM software
- Bachelor's degree
- In-person
Quick Apply
IT Analyst
Lyka —Dandenong VIC
- Hybrid work
- Management
- Communication skills
- Parental leave
Quick Apply
Business Analyst - 2x positions
Department of Energy, Environment and Climate Action —Melbourne Eastern Suburbs VIC
- $100,894 - $114,476 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Research
- Administrative experience
Supply Chain Analyst
Sage x Clare —Bayswater VIC
- $85,000 - $95,000 a year
- Full-time
- Management
- ERP systems
- Analysis skills
Quick Apply
Data Analyst/ Statistician/Research Assistant
Monash Health —Clayton VIC
- Part-time
- Research
- University
- Machine learning
9d
ICT Business Analyst
Providence Healthcare Pty Ltd —Mentone VIC
- $80,000 - $90,000 a year
- Full-time
- Management
- Analysis skills
- Bachelor's degree
Quick Apply
18h
Service Desk Analyst - GPC Asia Pacific - Full Time
GPC Asia Pacific (APAC) —Rowville VIC
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- POS
- Health insurance
- Parental leave
Quick Apply
2d
Application Analyst
BOUNCE —Glen Iris VIC
- Full-time
- Management
- Administrative experience
- Analysis skills
- Free parking
- Parental leave
Quick Apply
9d
ICT Business Analyst (Supply Chain)
Solar Battery Group —Box Hill VIC
- $79,500 - $80,000 a year
- Full-time
- Microsoft Excel
- ERP systems
- Analysis skills
Quick Apply
5d
Service Desk Analyst
Accent Group —Cremorne VIC
- Full-time
- POS
Quick Apply
Risk Analyst
Triple Zero Victoria —Melbourne Eastern Suburbs VIC
- $102,000 - $103,000 a year
- Full-time
- Microsoft Office
- Analysis skills
- Communication skills
- Free parking
- Employee assistance program
2d
IT Service Desk Analyst - Level 2
Mecca Brands Pty Ltd —Richmond VIC
- Full-time
- Microsoft Outlook
- Management
- POS
Evidence and Performance Analyst
Ambulance Victoria —Melbourne Eastern Suburbs VIC
- Full-time
- Hybrid work
- Data analysis skills
- Databases
- SQL
11d
Data Analyst
Red Energy —Richmond VIC
- Full-time
- Hybrid work
- Computer Science
- SQL
- AI
- Health insurance
- Parental leave
Quick Apply
12d
Level 2 Customer Application Support Analyst - Reflect & Recover
Civica —Ringwood VIC
- Full-time
- Hybrid work
- Salesforce
- Maintenance
- SQL
- Work from home
Quick Apply
FP&A Analyst
Lyka —Dandenong VIC
- Hybrid work
- Microsoft Excel
- ERP systems
- Finance
- Parental leave
Quick Apply
4d
Business Intelligence Analyst
Lovisa —Hawthorn VIC
- Azure
- SQL
- Business
- Gym membership
- Free food
Quick Apply
8d
Bid and Policy Analyst
The Salvation Army —Blackburn VIC
- Full-time
- Writing skills
- Bachelor's degree
- Business
- Parental leave
- Employee assistance program
Senior Technical Consultant (Implementation)
ADP —Cremorne VIC
- Microsoft Excel
- Microsoft Office
- SQL
People Systems Business Analyst
Cabrini Health —Malvern VIC
- Up to $18,850 a year
- Full-time
- Hybrid work
- Analysis skills
- Commuter assistance

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ICT Business Analyst

Australian Instant Care Pty Ltd.
Berwick VIC

Quick Apply

Job Details

Full-time
$90,000 a year

Qualifications

CRM software
Enterprise software
Business analysis
Bachelor's degree
Staff training
Systems analysis
Business
Communication skills
Information Technology

Full Job Description

Australian Instant Care Pty Ltd is a registered NDIS provider delivering disability support services across Australia in accordance with the NDIS Practice Standards and NDIS Quality and Safeguards Commission requirements.

Due to continued growth, increased participant intake, and expanding service delivery across regional and culturally diverse communities, the organisation requires a dedicated ICT Business Analyst to support, optimise, and maintain its operational and compliance systems.

Position Purpose

The ICT Business Analyst position is a genuine full-time role required to ensure that the organisation’s ICT systems effectively support:

NDIS service delivery, funding, and claiming processes Regulatory compliance, audit readiness, and reporting obligations Participant data management and safeguarding requirements Efficient coordination of services across metro, regional, and remote locations

The role is critical to bridging operational needs with technical solutions, ensuring systems are fit-for-purpose within a regulated disability services environment.

Key Duties:

Consult with internal stakeholders to identify, analyse, and document business processes and system requirements

Elicit and define business and functional requirements using structured methodologies Analyse and evaluate existing ICT systems, including CRM, rostering, and NDIS-related platforms, to identify gaps and inefficiencies Develop and document functional specifications, process models, and system workflows Translate business requirements into technical solutions and system enhancements Liaise between operational teams and ICT developers/vendors to ensure accurate implementation Conduct system testing and User Acceptance Testing (UAT) to validate functionality against requirements Support system implementation, upgrades, and ongoing optimisation Produce reports and dashboards to support data-driven decision-making and compliance reporting Ensure systems align with: o NDIS funding, claiming, and reporting requirements o NDIS Practice Standards and audit requirements o Privacy, confidentiality, and data protection obligations

NDIS-Specific Responsibilities

Support ICT systems used for NDIS participant management, service delivery tracking, and billing Ensure accurate capture and reporting of data required for NDIS audits and compliance reviews Improve system capability to support incident reporting, risk management, and safeguarding Assist in maintaining systems that enable continuity of care in regional and remote areas Contribute to system improvements that enhance accessibility and outcomes for Aboriginal and Torres Strait Islander participants Provide guidance and training to staff on correct system usage aligned with NDIS policies and procedures

Skills and Qualifications

Bachelor’s degree or higher in Information Technology, Business, or a closely related field Minimum 1 year of relevant experience as an ICT Business Analyst Strong knowledge of: o Business analysis frameworks and documentation o Requirements gathering and stakeholder engagement o Process modelling and system analysis Experience working with enterprise systems, CRM platforms, or case management systems Highly developed analytical, problem-solving, and communication skills

Essential Experience (Visa & NDIS Alignment)

Demonstrated experience performing duties – ICT Business Analyst Experience supporting ICT systems within: o NDIS, disability services, healthcare, or similarly regulated environments Understanding of: o NDIS funding, claiming, and compliance frameworks o Data governance and reporting requirements Experience working with diverse stakeholders, including operational and technical teams Ability to support service delivery across regional or distributed environments

Desirable Experience

Experience working with Aboriginal and Torres Strait Islander communities Exposure to NDIS audit processes or Quality & Safeguards Commission requirements Experience delivering staff training and system implementation support

Why This Role is Critical to the Business

This position is essential to ensure the organisation can:

Maintain NDIS compliance and audit readiness Efficiently manage increasing participant volumes and service complexity Improve service delivery outcomes through optimised ICT systems Support scalable and sustainable growth across Australia

Pay: $90,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

support analyst jobs in dandenong, vic

ICT Business Analyst

IT Analyst

Business Analyst - 2x positions

Supply Chain Analyst

Data Analyst/ Statistician/Research Assistant

ICT Business Analyst

Service Desk Analyst - GPC Asia Pacific - Full Time

Application Analyst

ICT Business Analyst (Supply Chain)

Service Desk Analyst

Risk Analyst

IT Service Desk Analyst - Level 2

Evidence and Performance Analyst

Data Analyst

Level 2 Customer Application Support Analyst - Reflect & Recover

FP&A Analyst

Business Intelligence Analyst

Bid and Policy Analyst

Senior Technical Consultant (Implementation)

People Systems Business Analyst

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