Providence Healthcare Pty Ltd is a registered NDIS services provider based in Mentone, Victoria. As our organisation continues to expand, we are seeking a full-time ICT Business Analyst to lead and support digital transformation initiatives that enhance participant outcomes, improve operational efficiency, strengthen clinical processes and ensure compliance with NDIS and other regulatory requirements.
Key duties and responsibilities include:
--- Analyse existing business processes across the business group and identify
opportunities to improve operational efficiency, productivity and service delivery
through ICT solutions.
--- Consult with management, healthcare professionals, operations staff and other
stakeholders to elicit, analyse and document business and functional requirements
for ICT systems and digital transformation initiatives.
--- Review workflows relating to appointments, billing, referrals, clinical documentation,
rostering, participant management and workforce allocation, identifying inefficiencies
and recommending process improvements.
--- Support the implementation, integration and optimisation of electronic medical record
(EMR) systems and NDIS software platforms, including Best Practice, Zedmed,
SupportAbility, Brevity and Lumary.
--- Develop process maps, workflow diagrams and as-is/to-be business models to
support system design and business transformation initiatives.
--- Develop strategic ICT governance documentation, including Business Continuity
Plans, Disaster Recovery Plans and ICT policies to support organisational resilience
and compliance.
--- Evaluate existing ICT systems and recommend enhancements to support
organisational growth, service quality and compliance with legislative and regulatory
requirements.
--- Prepare business requirements, functional specifications, user stories and other
business analysis documentation for system enhancements and software
development projects.
--- Apply data and process modelling techniques to develop clear functional
specifications for ICT system design, integration and implementation.
--- Act as the primary liaison between business stakeholders, software vendors and
technical teams to ensure ICT solutions meet business and operational
requirements.
--- Analyse organisational data and develop dashboards, performance reports and
business intelligence solutions to support strategic planning and management
decision-making.
--- Evaluate and improve ICT systems supporting participant funding, service delivery,
billing, incident management and compliance reporting.
--- Ensure ICT solutions align with NDIS Practice Standards, privacy legislation and
organisational governance requirements.
--- Coordinate user acceptance testing (UAT), validate system functionality and support
the successful deployment and implementation of ICT solutions.
--- Develop user documentation, training materials and standard operating procedures,
and deliver user training to facilitate the effective adoption of new ICT systems and
business processes.
--- Prepare analytical reports, feasibility studies and business cases to support
management in evaluating ICT initiatives and investment decisions.
--- Provide expert advice and recommendations to management throughout ICT projects
and act as a central point of reference for business systems analysis and digital
transformation initiatives.
Skills and experience expected include:
--- Bachelor's degree or higher qualification in Information Technology, Business
Information Systems, Computer Science, Data Science or a closely related discipline.
--- At least one year of full-time experience in a similar ICT Business Analyst role.
--- Demonstrated experience in business process analysis, requirements gathering,
stakeholder engagement and ICT solution implementation.
--- Experience with healthcare or NDIS management systems, including SupportAbility,
Lumary, Brevity, Best Practice or Zedmed, will be highly regarded.
--- Strong analytical, problem-solving and organisational skills.
--- Excellent written and verbal communication skills with the ability to engage effectively
with technical and non-technical stakeholders.
--- Ability to manage multiple projects and work collaboratively within a multidisciplinary
team.
How to apply
If you are a dedicated and motivated ICT Business Analyst professional and wish to be
considered for this position, please forward your resume and cover letter. Your cover
letter should address your suitability for the role, why you are interested and your
availability.
We will be reviewing applications as they are received.
Pay: $80,000.00 – $90,000.00 per year
Work Location: In person
