In-Demand Customer service officer Jobs in Darwin, Nt

Voice Communications Officer
Department of Health —Darwin NT
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
2d
Fleet Support Officer
Northline —Darwin NT
- Full-time
- Management
- Microsoft Office
- Communication skills
- Employee assistance program
Geographic Information Systems Specialist
Power and Water Corporation —Darwin NT
- Full-time
- Engineering
- SQL
- Analysis skills
12d
Maintenance Officer
NT Police Force —Darwin NT
- $82,325 - $90,206 a year
- Full-time
- Customer service
- Organisational skills
- Construction experience
10d
Manager Children and Families Contracts
Department of Children and Families —Darwin NT
- $132,408 - $147,919 a year
- Temporary
- Research
- Analysis skills
- Experience working with children
Manager Water Supervisory Control and Data Acquisition
Power and Water Corporation —Darwin NT
- Full-time
- Management
- Engineering
- Leadership
10d
Health, Safety and Environment Advisor
Power and Water Corporation —Darwin NT
- Full-time
- Management
- Microsoft Office
- No degree
6d
Licensing Officer
Department of Trade, Business and Asian Relations —Darwin NT
- $77,344 - $88,179 a year
- Full-time
- Customer service
- Analysis skills
- Communication skills
10d
Manager Water Asset Strategy and Risk
Power and Water Corporation —Darwin NT
- Full-time
- Management
- Engineering
- Maintenance
5d
Maintenance & Grounds Officer
Lifestyle Parks Hidden Valley —Berrimah NT
- $30 - $34 an hour
- Customer service
- In-person
- Communication skills
Quick Apply
14d
Expressions of Interest - NT Claims Roles
Gallagher Bassett —Darwin NT
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
- Employee stock purchase plan
- Health insurance
2d
Field Supervisor Test and Protection
Power and Water Corporation —Darwin NT
- Full-time
- Management
- Maintenance
- Microsoft Office
6d
Manager Protection Systems
Power and Water Corporation —Darwin NT
- Full-time
- Engineering
- Leadership
3d
Technical Specialist
Power and Water Corporation —Darwin NT
- Full-time
- Laboratory
- Engineering
- Maintenance
14d
Specialist Asset Engineer
Power and Water Corporation —Darwin NT
- Full-time
- Microsoft Excel
- Management
- Engineering
10d
Electrical Line Worker-Distribution
Power and Water Corporation —Darwin NT
- Full-time
- Construction experience
- Communication skills
4d

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Voice Communications Officer

Department of Health -
Darwin NT

Apply Now

Job Details

Permanent | Temp to perm | Full-time
2 days ago

Qualifications

Microsoft Excel
Microsoft Outlook
Microsoft Office
Working with Children Check
Medical terminology
Communication skills
Hospital experience

Full Job Description

Job Description
Agency Department of Health Work unit Non-Clinical Operations
Job title Voice Communications Officer Designation Administrative Officer 4
Job type Full time Duration Ongoing
Salary $79,664 - $90,824 Location Darwin
Position number 683 RTF 354688 Closing 03/09/2026
Contact officer Georgina Schmidt on 08 8922 8143 or [email protected]
About the agency http://www.health.nt.gov.au/
Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=354688
APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR TERTIARY
QUALIFICATIONS.
Information for applicants – inclusion and diversity and Special Measures recruitment plans
The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates people with
disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or job, please discuss this
with the contact officer. For more information about applying for this position and the merit process, go to the OCPE website.
Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures plans, go to the OCPE
website.

Primary objective
Provide an efficient, customer-focused call management service to a diverse range of internal and external customers to support the provision
of quality health services on a 24/7 rotational shift basis.

Context statement
Applicants must be prepared to work a full-time rotating shift work roster, work independently, make decisions based on implemented
protocols in diverse situations, and use sound judgement to find solutions to issues as and when they arise.

Key duties and responsibilities
1. Efficiently manage multiple calls simultaneously using a modern switchboard console and paging system, including but not limited to

answering, transferring, holding, and recalling calls.
2. Manage internal and external emergency situations, executing appropriate actions in accordance with emergency codes used within RDH

and PRH, whilst maintaining a calm, methodical, and logical approach.
3. Monitor alarms from various hospital systems and promptly notify the appropriate personnel to ensure critical events are addressed in a

timely manner.
4. Compile and maintain the switchboard operator emergency rosters daily, ensuring all updates are communicated to the team accurately

and on time.
5. Interpret and manage rosters of on-call employees and medical officers to facilitate communication with key staff.
6. Comprehend and apply medical terminology knowledge to support clear and effective communication.
7. Assist in training new personnel on switchboard operations and emergency procedures.
8. Assist with updating and maintaining the internal telephone directory.
9. Adhere to defined service quality standards, workplace health and safety policies, and procedures to maintain high-quality, safe services

and workplaces.

Selection criteria
Essential
1. Demonstrated extensive experience working in a fast-paced environment.
2. Proven ability to manage high call volumes, handling up to 900 calls per day using a modern switchboard console.
3. Demonstrated high-level interpersonal and verbal communication skills with a strong commitment to delivering high-quality customer

service.
4. Proven ability to prioritise and manage multiple tasks simultaneously, meet deadlines, remain composed under pressure, and adapt to

operate in a changing environment.
5. High level of self-management to work independently, maintain attention to detail, and uphold confidentiality and professional ethics.
6. Ability to respond appropriately to emergency situations arising in a hospital environment.
7. Demonstrated written and oral skills with the ability to interpret and understand complex rosters accurately.
8. Well-developed availability to work closely within a small team across a 24/7 rotating shift roster.
9. Proven ability to interact effectively with people from culturally and linguistically diverse backgrounds.
10. Proficiency in technology systems, with the ability to quickly learn and adapt to various software applications
11. Ability to effectively use the Microsoft suite e.g. Windows, Excel, Outlook etc.

Desirable
1. Demonstrated working knowledge of relevant software packages such as Acacia, IIC Directory, and SPOK Messenger.
2. Knowledge of medical terminology or experience in health care service operations.
3. One year of hospital or similar switchboard experience.

Further information
Positions may be subject to pre-employment checks such as immunisation requirements, working with children clearance notice and criminal
history checks. A criminal history will not exclude an applicant from this position unless it is a relevant criminal history. For immunisation
requirements - Category A (direct contact with blood or body substances) or Category B (indirect contact with blood or body substances),
check with contact person for requirements.

Apply Now

Refine Your Search

customer service officer jobs in darwin, nt

Voice Communications Officer

Fleet Support Officer

Geographic Information Systems Specialist

Maintenance Officer

Manager Children and Families Contracts

Manager Water Supervisory Control and Data Acquisition

Health, Safety and Environment Advisor

Licensing Officer

Manager Water Asset Strategy and Risk

Maintenance & Grounds Officer

Expressions of Interest - NT Claims Roles

Field Supervisor Test and Protection

Manager Protection Systems

Technical Specialist

Specialist Asset Engineer

Electrical Line Worker-Distribution

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