In-Demand Technical support analyst Jobs in South Australia

ICT Business Analyst
Work Zone Traffic Control —Greater Adelaide SA
- $90,000 - $100,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick Apply
2027 DXC Technology Graduate Program Australia
DXC Technology —Greater Adelaide SA
- Full-time
- In-person
- AI
Graduate GIS Analyst
Wallbridge Gilbert Aztec —Greater Adelaide SA
- Full-time
- Remote
- Communication skills
- Analytics
- Work from home
- Parental leave
12d
ICT Business Analyst
Uniq Stone Pty Ltd —Holden Hill SA
- $75,000 - $100,000 a year
- Full-time
- CRM software
- ERP systems
- Databases
Quick Apply
5d
IT Service Desk Analyst
Stratco —Gepps Cross SA
- Management
- Communication skills
- Time management
- Employee assistance program
IT Analyst
Commercial Motor Vehicles Pty Ltd. —Wayville SA
- Communication skills
- Employee assistance program
Analyst - IT Support (Onsite)
Marsh —Adelaide SA
- Weekend availability
- Management
- Customer service
- Bachelor's degree
2d
Business Improvement Analyst
Saab —Greater Adelaide SA
- Hybrid work
- Microsoft Excel
- Analysis skills
- Manufacturing
- Annual leave
- Work from home
12d
Enterprise Service Desk Analyst
Housing Choices Australia —Greater Adelaide SA
- $90,468 - $98,636 a year
- Full-time
- Azure
- Customer service
- No degree
- Annual leave
- Parental leave
Quick Apply
7d
IT Service Desk Technician
FYFE —Greater Adelaide SA
- Microsoft Outlook
- Software troubleshooting
- Customer service
- Parental leave
- Employee assistance program
Level 2 Application Support Analyst - Education
Civica —Adelaide SA
- Full-time
- Hybrid work
- SQL
- Analysis skills
- APIs
- Work from home
Quick Apply
Cybersecurity Analyst
City of Salisbury —Salisbury SA
- Contract
- Computer Science
- Bachelor's degree
- AI
- Free parking
- Employee assistance program
Quick Apply
10d
Network Planner Analyst
Sony Interactive Entertainment —Greater Adelaide SA
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
11d
Senior Systems Analyst
BAE Systems —Streaky Bay SA
- Hybrid work
- Management
- Communication skills
- SDLC
Senior Systems Analyst - Workday - Hybrid
G'day Group —Adelaide SA
- Full-time
- Hybrid work
- Data analysis skills
- Administrative experience
- No degree
- Employee assistance program
- Employee discount
Quick Apply
11d
Data Analyst
SA Health —Greater Adelaide SA
- $105,747 - $111,854 a year
- Full-time
- Research
- Leadership
- Communication skills
1d
Business Improvement Analyst - Fixed Term
Datacom —Adelaide SA
- Full-time
- Engineering
- Analysis skills
- Bachelor's degree
- Parental leave
- Employee discount
Quick Apply
Senior Applications Support Analyst (ERP)
Stratco —Gepps Cross SA
- ERP systems
- SQL
- Analysis skills
- Employee assistance program
1d
Senior Cyber Security Analyst
Adelaide Airport —Adelaide Airport SA
- Full-time
- Management
- Customer service
- Writing skills
Technology Asset Management Analyst
ElectraNet —Greater Adelaide SA
- Analysis skills
- Annual leave
- Parental leave

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technical support analyst jobs near south australia

ICT Business Analyst

Work Zone Traffic Control -
Greater Adelaide SA

Quick Apply

Job Details

Full-time
$90,000 - $100,000 a year

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Management
Business analysis
Microsoft Office
Xero
Administrative experience
Bachelor's degree
User acceptance testing
Construction experience
LMS
Systems analysis
Communication skills
Information Technology

Full Job Description

Workzone Traffic Control is seeking an experienced ICT Business Analyst to support the ongoing improvement of our business systems, digital workflows and operational processes.

You will consult with employees and managers to identify business needs, analyse existing systems and develop practical technology-based solutions.

This is a hands-on role within a busy operational environment. In addition to core ICT business analysis responsibilities, you will assist with system administration, data management, reporting and implementation support. The successful applicant must therefore be equally comfortable undertaking detailed analytical work and providing practical day-to-day support to system users.

Key responsibilities

Consult with employees, managers and other stakeholders to identify and document business and system requirements.
Analyse existing ICT systems, software applications, workflows and information-management practices.
Identify system limitations, duplicated processes, data gaps and opportunities for automation or integration.
Translate operational requirements into functional requirements, process specifications, user stories and recommended system solutions.
Develop current-state and future-state process maps, workflows and system documentation.
Evaluate available system functionality and recommend configuration changes, enhancements or new technology solutions.
Work with software providers and internal stakeholders to scope, test and implement system improvements.
Assist with the integration and effective use of operational, scheduling, finance, HR, training and compliance systems.
Prepare business requirements documents, functional specifications, test plans, implementation plans and user guides.
Coordinate user acceptance testing, document results and manage identified defects or required changes.
Analyse system and operational data to identify trends, inconsistencies and opportunities for improvement.
Develop and maintain dashboards, management reports and data-quality controls.
Monitor the performance and effectiveness of implemented solutions.
Provide system support and guidance to users during implementation and ongoing operation.
Assist with user access, system records, data entry standards, document control and system-related administration.
Maintain project records, action registers, meeting notes and implementation documentation.
Support continuous improvement projects from initial analysis through to implementation and review.
Ensure ICT processes and system changes support operational, privacy, security and compliance requirements.

Systems and operational environment

The role will work across systems used for:

Workforce scheduling and resource allocation
Electronic timesheets and payroll information
Financial management and job costing
Customer and project management
Human resources and employee records
Training administration and regulatory compliance
Document control and management reporting
Fleet, asset and operational data

Experience with platforms such as Traffio, Monday.com, Xero, Employment Hero, learning management systems or similar business applications would be advantageous.

About you

You are an analytical and highly organised professional who can understand how people, processes, data and technology work together.

You can communicate with employees who have varying levels of technical knowledge, turn operational problems into clearly documented requirements, and follow solutions through from analysis to implementation.

You will have:

A bachelor’s degree or higher qualification in information technology, information systems, business analysis or a related discipline.
Demonstrated experience as an ICT Business Analyst or in a comparable systems-analysis role.
Experience gathering, analysing and documenting business and functional requirements.
Experience reviewing business processes and recommending system-based improvements.
Strong process-mapping and documentation skills.
Experience with system configuration, implementation and user acceptance testing.
Strong data-analysis and reporting capabilities.
Advanced Microsoft Office skills, particularly Excel, Word and PowerPoint.
The ability to manage multiple projects, priorities and stakeholders.
Strong written and verbal communication skills.
Excellent attention to detail and record-keeping practices.
A practical approach and willingness to assist users with system-related administrative requirements.

Experience within traffic management, civil construction, logistics, workforce scheduling, vocational education or another operationally complex industry would be highly regarded.

Pay: $90,000.00 – $100,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

technical support analyst jobs in south australia

ICT Business Analyst

2027 DXC Technology Graduate Program Australia

Graduate GIS Analyst

ICT Business Analyst

IT Service Desk Analyst

IT Analyst

Analyst - IT Support (Onsite)

Business Improvement Analyst

Enterprise Service Desk Analyst

IT Service Desk Technician

Level 2 Application Support Analyst - Education

Cybersecurity Analyst

Network Planner Analyst

Senior Systems Analyst

Senior Systems Analyst - Workday - Hybrid

Data Analyst

Business Improvement Analyst - Fixed Term

Senior Applications Support Analyst (ERP)

Senior Cyber Security Analyst

Technology Asset Management Analyst

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