In-Demand Senior solution Jobs in Sydney, Nsw

Senior Technical Support Representative
LearnUpon —Sydney NSW
- Contract
- CRM software
- Salesforce
- Databases
- Annual leave
Director of Global Distribution
BLUblox Pty Ltd (Bon Charge) —Sydney NSW
- $220,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- In-person
- Leadership
Quick Apply
14d
Senior Solution Consultant I
Seismic —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Solution Consultant
First Focus —Mascot NSW
- $180,000 - $250,000 a year
- Full-time
- Hybrid work
- Sales
- AI
- Communication skills
- Profit sharing
- Parental leave
Quick Apply
Senior Client Success Manager, Enterprise
Indeed —Sydney NSW
- $84,000 - $126,000 a year
- Full-time
- Management
- Bachelor's degree
- Recruiting
- Annual leave
Senior Technical Consultant (Implementation)
ADP —North Sydney NSW
- Microsoft Excel
- Microsoft Office
- SQL
Senior Project Manager
SymphonyAI —Sydney NSW
- $170,000 - $200,000 a year
- Full-time
- Hybrid work
- PMP
- AI
- Leadership
14d
Senior AI Product & Solution Lead
VECTON AI —Sydney NSW
- Part-time
- Hybrid work
- Doctoral degree
- Computer Science
- Research
- Travel reimbursement
- Parental leave
Quick Apply
7d
Senior Project Accountant
Beetaloo Energy —Sydney NSW
- $108,206.74 - $156,363.63 a year
- Full-time
- Microsoft Excel
- ERP systems
- In-person
Quick Apply
Senior Project Manager
Standards Australia —Sydney NSW
- Full-time
- PMP
- Analysis skills
- Agile
Quick Apply
Sales Representative
NCH Australia —Sydney NSW
- From $70,000 a year
- Full-time
- Microsoft Excel
- Bachelor's degree
- Travel reimbursement
- Professional development assistance
Quick Apply
Senior Project Manager
ADP —North Sydney NSW
- Salesforce
- Bachelor's degree
- No degree
Senior Manager, Integrated Operations Center – APAC
IREN —Sydney NSW
- Full-time
- Management
- Computer Science
- Bachelor's degree
- Annual leave
Business Development Representative
Mako Partners —Peakhurst NSW
- $62,000 - $80,000 a year
- Full-time
- Sales
- Customer service
- Salesforce
Quick Apply
13d
Senior Delivery Manager - People and Culture Transformation
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- Analysis skills
- Leadership
- Annual leave
- Work from home
Senior Production Coordinator
Flying Bark Productions —Alexandria NSW
- $83,000 - $85,800 a year
- Full-time
- Hybrid work
- Microsoft Office
- Master's degree
- Administrative experience
Quick Apply
14d
Senior Solution Architect (Sydney)
Expedia —Sydney NSW
- Full-time
- Computer Science
- Engineering
- Presentation skills
- Parental leave
Senior Solution Advisor
WalkMe —Sydney NSW
- Full-time
- Hybrid work
- CRM software
- Management
- Sales
- Health insurance
- Annual leave
Quick Apply
9d
Senior Change Manager
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Work from home
Senior Solution Architect
TPG Telecom —Barangaroo NSW
- Full-time
- Hybrid work
- APIs

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Senior Technical Support Representative

LearnUpon -
Sydney NSW

Apply Now

Job Details

Contract | Fixed term

Benefits

Annual leave

Qualifications

CRM software
Authentication
SSO
Learning technology
Salesforce
Command line
Databases
Microservices
SQL
Network protocols
DNS
APIs
SSH
LMS
SaaS
AI
Communication skills

Full Job Description

Work Mode: Hybrid 1+ days per week in our Sydney, Australia office. 12 month contract.

Department: Support

About the Company

LearnUpon partners with over 1,600 organizations globally to unlock the potential of employees, customers & members through learning that’s easy, scalable and focused on results.

About the Team

At LearnUpon, our Support team is a highly collaborative, global group of problem-solvers operating on a "Follow the Sun" model to deliver unparalleled service in the eLearning industry. Rather than following rigid scripts, our team takes end-to-end ownership of deeply technical challenges by traversing databases with SQL, analyzing server logs, and troubleshooting complex API and SSO integrations. We partner closely with Sales and Customer Success to solve wider client projects, fostering a supportive environment focused on collective teamwork rather than department silos. We strive to live by our values: act like owners, lead with curiosity, and deliver quality for our customers. We’re proud of our success, and we’re humble and hungry to achieve more.

About the Opportunity

At LearnUpon, we’re seeking a Senior Technical Support Representative to join our team. This is 12 month fixed term contract. In this role, you will be exposed to a wide variety of technical issues and will become a trusted partner to our ever-growing customer base. You will focus every interaction on the results customers need, helping them discover, deliver, measure, and materialize their unique learning goals through our single, powerful LMS solution.

In addition, you'll be responsible for:

Answer customer support tickets and phone calls
Troubleshoot issues using SQL queries and server logs
Replicate technical issues in internal test portals
Manage complex tickets involving APIs and integrations
Review team data requests for security and accuracy
Document technical bugs for the product and dev teams
Guide customers through data migrations and system setups
Partner with sales and success teams on client issues
Contribute to projects that optimize internal workflows
Share feedback to help improve the platform and tools

Skills & Experience

Must Haves

At least 2 years of experience working in a technical customer-facing support role.
Strong technical troubleshooting skills in a web-based environment, with hands-on experience using HTML/CSS, JavaScript, and browser debugging tools.
Database proficiency, specifically with experience traversing databases and gathering information using SQL.
Excellent communication skills in written and spoken English, with the ability to be empathetic, responsive, and clear when explaining complex technical topics to non-technical users.
Resilience and adaptability to maintain motivation, positivity, and a "get-it-done" mindset in a fast-paced, changing environment.
Superior attention to detail and a highly analytical approach to problem-solving and technical documentation.
Proficiency using Salesforce or a similar CRM system to track and manage client interactions.
Experience using AI tools to streamline tasks and improve efficiencies.

Nice-to-Haves

Experience working within a SaaS company.
An eLearning or LMS background with familiarity in industry standards (e.g., SCORM, Tin Can).
Understanding of Single Sign-On (SSO) platforms (Okta, OAuth, Active Directory) and common API/authentication mechanisms.
Knowledge of Linux command line, SSH, and core networking (protocols, DNS configuration, etc.).
Experience troubleshooting and working with Microservices.
Experience with Planhat or a similar Customer Success Platform (CSP) tool.
Experience working cross-functionally with a global team spanning multiple time zones.

If you don't tick every box but believe this role is a mutually good fit, please don't hesitate to apply. We'd love to hear from you.

Why choose LearnUpon?

From comprehensive rewards and generous time off to meaningful investment in your growth and development, LearnUpon gives you the support, trust, and opportunity to do the most impactful work of your career.

Learn more here.

Hiring Process

Qualified applicants may be invited to an initial screening call with a member of our TA Team.
Successful candidates will be invited to a series of practical interviews.
Finally, candidates will have an interview with our COO.
Successful candidates will be contacted with an offer to join our team.

Note: At LearnUpon, we utilize AI to enhance the speed and quality of our screening and assessment practices, but our hiring decisions are always human.

LearnUpon is an Equal Opportunities Employer

We do not discriminate on the basis of gender, marital status, family status, age disability, sexual orientation, race, religion, membership of the Traveller community, or any other legally protected status.

Check out our Careers site and Instagram to learn more about working at LearnUpon.

By submitting your application, you agree to LearnUpon's Privacy Policy.

Apply Now

Refine Your Search

senior solution jobs in sydney, nsw

Senior Technical Support Representative

Director of Global Distribution

Senior Solution Consultant I

Senior Solution Consultant

Senior Client Success Manager, Enterprise

Senior Technical Consultant (Implementation)

Senior Project Manager

Senior AI Product & Solution Lead

Senior Project Accountant

Senior Project Manager

Sales Representative

Senior Project Manager

Senior Manager, Integrated Operations Center – APAC

Business Development Representative

Senior Delivery Manager - People and Culture Transformation

Senior Production Coordinator

Senior Solution Architect (Sydney)

Senior Solution Advisor

Senior Change Manager

Senior Solution Architect

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Why choose LearnUpon?

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LearnUpon is an Equal Opportunities Employer

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