Delaco Panels is a fast-growing company specialising in premium acoustic panels, interior and exterior cladding, and providing innovative building solutions. With warehouses and clients across Australia, we pride ourselves on delivering high-quality products, excellent customer service, and creative solutions for homes and businesses.
We’re looking for a friendly, organised and proactive team member to join our growing team in a varied sales support, administration and customer service role. The ideal person will be confident communicating with customers, well presented, highly organised and comfortable managing multiple priorities in a fast-paced environment. Experience in sales, administration, customer service is preferred, with construction or design experience as a bonus! Ultimately we are looking for someone with a positive attitude, strong attention to detail and a genuine desire to learn, contribute and grow with the business.
Key Responsibilities
- Sales Support
- Assist the sales team with preparing quotes, invoices, and order processing.
- Respond to customer enquiries via phone, email, and live chat.
- Greet customers and demo products in person at our showroom, while providing expert product knowledge (Training provided)
- Qualify and nurture incoming warm leads, support marketing campaigns
- Administrative Support
- Manage daily office administration including filing and data entry.
- Maintain accurate customer records in our CRM and Shopify backend.
- Coordinate with Warehouse team regarding orders, deliveries, and stock.
- Customer Service
- Provide excellent front-line service to clients and suppliers.
- Handle enquiries and resolve issues promptly and professionally.
Skills & Experience
- Previous experience (Minimum 1 year preferred) in sales support, admin, or customer service.
- Experience in construction, design or related fields is highly regarded.
- Strong organisational and time-management skills.
- Well presented with excellent written and verbal communication skills. Able to effectively communicate with a diverse customer base.
- Ability to multitask in a fast-paced environment.
- A positive, proactive, and team-oriented attitude.
- Australian work rights are required for this position.
If this sounds like you, we'd love to hear from you!
Pay: $55,000.00 – $70,000.00 per year
Benefits:
- Professional development assistance
Work Location: In person
