In-Demand Senior customer service Jobs in Parramatta, Nsw

Head of Retail
Mobile Experts —Castle Hill NSW
- $160,000 - $210,000 a year
- Full-time
- Hybrid work
- POS
- Leadership
- Profit sharing
Quick Apply
Wellness Centre General Manager
LVS Wellness —Belrose NSW
- From $120,000 a year
- Full-time
- Hospitality
- Management
- In-person
Quick Apply
9d
Event Cinemas Castle Hill Assistant Manager
EVT Group —Castle Hill NSW
- Weekend availability
- Sales
- Supervising experience
- First Aid Certification
Event Cinemas Castle Hill _ Assistant Manager
EVT Group —Castle Hill NSW
- Weekend availability
- Sales
- Supervising experience
- First Aid Certification
Sales Executive (Entry Level, Training Provided)
Business Show Media ltd —Sydney Central Business District NSW
- $55,000 - $60,000 a year
- Full-time
- Sales
- Customer service
- Office
Quick Apply
6d
Business Development Executive (Full Training Provided)
Business Show Media ltd —Sydney Central Business District NSW
- From $60,000 a year
- Full-time
- Sales
- Customer service
- Salesforce
Quick Apply
6d
Business Development Sales Representative – Food & Beverage Supplies
Nutrisip —Sydney Western Suburbs NSW
- $32 - $38 an hour
- Part-time
- Sales
- Business development
- Leadership
- Travel reimbursement
- Work from home
Quick Apply
3d
National Sales Coordinator - Nestlé Professional
Nestlé Professional —Rhodes NSW
- CRM software
- Administrative experience
- AI
- Parental leave
- Gym membership
11d
Customer Relationship Manager
Motion Asia Pacific Pty Ltd —Kemps Creek NSW
- Full-time
- Communication skills
- Parental leave
- Employee assistance program
Quick Apply
Director of Food and Beverage - QT Parramatta
EVT Group —Parramatta NSW
- Full-time
- Hospitality
- Leadership
- Resort
- Parental leave
Full Time Store Manager | Angus & Coote Bankstown
Angus & Coote —Bankstown NSW
- Full-time
- Time management
Quick Apply
Sales and Distribution Team Coordinator
Qantas —Sydney NSW
- Full-time
- Salesforce
- Microsoft Office
- On-the-job training
- Parental leave
Quick Apply
Office Manager
Grace International Group Sydney —Sydney NSW
- $80,000 - $90,000 a year
- Full-time
- Administrative experience
- In-person
- Communication skills
Quick Apply
SVP Client Delivery & Regional Lead APAC
Accommodations Plus International —Mascot NSW
- Full-time
- Bilingual
- Sales
- Marketing
Quick Apply
10d
Accounts Receivable Officer
Valvoline Global Operations —Baulkham Hills NSW
- Microsoft Excel
- Microsoft Office
- Bachelor's degree
- Employee assistance program
Quick Apply
Aged Care Branch Coordinator
Best Care Services —Wetherill Park NSW
- $58,300.49 - $65,000.00 a year
- Full-time
- CRM software
- Spanish
- Management
Quick Apply
13d
Senior Officer Records Management
TAFE NSW —Sydney Western Suburbs NSW
- $116,219 - $125,157 a year
- Full-time
- Analysis skills
- SharePoint
- Leadership
Senior Project Officer - Clerk 9/10 - Service Improvement and Reporting - DSPA
NSW Department of Communities and Justice —Parramatta NSW
- $133,348 - $146,945 a year
- Full-time
- No degree
- Communication skills
- Negotiation
- Employee assistance program
5d
Executive Assistant
NSW Department of Communities and Justice —Parramatta NSW
- $116,981 - $129,492 a year
- Full-time
- Organisational skills
- Communication skills
- Employee assistance program
11d
Office Manager
Jarnac Holdings trading as Sixt Alexandria —Alexandria NSW
- $80,000 - $95,000 a year
- Full-time
- In-person
- Leadership
- Communication skills
Quick Apply
8d

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senior customer service jobs near parramatta, nsw

Head of Retail

Mobile Experts -
Castle Hill NSW

Quick Apply

Job Details

Full-time
$160,000 - $210,000 a year

Benefits

Profit sharing

Qualifications

POS
Scalability
Leadership

Full Job Description

Head of Retail

Build Australia's Next Consumer Electronics Retail Destination

Location: Castle Hill, NSW
Employment Type: Full Time
Start Date: 1 September 2026

About Us

Mobile Experts Group is one of Australia's leading independent technology retailers, operating more than 70 retail locations nationwide across retail, repairs and technology services.

We're now embarking on our most ambitious project yet.

We're developing a confidential new large-format consumer electronics retail concept (600–800sqm) with ambitious national expansion plans. Backed by the experience, infrastructure and financial strength of Mobile Experts Group, this is a rare opportunity to help build a business from the ground up—shaping its people, systems, operations and culture before the doors even open.

We're looking for an exceptional leader who wants to be part of this journey from day one.

About the Opportunity

This is not a traditional operations role.

This is a rare opportunity to become one of the founding leaders of a confidential new large-format consumer electronics retail business and work directly alongside the CEO to take it from concept to reality.

Commencing on 1 September 2026, you'll play a pivotal role in building the business from the ground up, leading every stage of operational readiness ahead of the launch of our flagship 600–800sqm large-format retail store, scheduled to open in March/April 2027.

Over the next 6–8 months, you'll help establish the operational, commercial and organisational foundations that will underpin the business for years to come. From developing scalable systems, processes and teams to contributing to commercial planning, financial performance, supplier partnerships and project delivery, you'll be instrumental in creating a business designed for long-term national expansion.

You'll work closely with the CEO and key stakeholders, taking ownership of critical workstreams while helping shape the culture, leadership standards and operating model of the business from day one.

If you're energised by the challenge of building something from the ground up—rather than simply managing an existing operation—and want the opportunity to leave a lasting legacy within one of Australia's fastest-growing retail groups, we'd love to hear from you.

Your Mission Before Opening (September 2026 – March/April 2027)

Working directly with the CEO and support team, you'll help build every critical aspect of the business before opening.

Business Strategy & Operational Framework

Design and implement the operational blueprint for the business.
Develop scalable SOPs, operational policies, governance frameworks and compliance standards.
Establish labour models, workforce planning, productivity benchmarks and rostering frameworks.
Design operational reporting, KPIs and performance scorecards.
Develop customer service standards and the end-to-end operating model.
Build systems and processes capable of supporting national expansion.

Commercial Planning & Financial Performance

Work closely with the CEO to develop the commercial operating model.
Assist in developing annual budgets, operational forecasts and financial plans.
Contribute to labour budgeting, productivity planning and operating expense management.
Interpret and analyse P&L reports, identifying opportunities to improve operational performance and profitability.
Develop operational KPIs aligned with revenue growth, gross margin, EBITDA and customer satisfaction.
Build reporting frameworks and dashboards to support data-driven decision-making.
Drive commercial discipline across the business while maintaining exceptional customer outcomes.

Brand Partnerships & Commercial Relationships

Build and maintain strong relationships with key technology brands, suppliers and strategic partners.
Support commercial negotiations and supplier engagement alongside the CEO.
Identify partnership opportunities that strengthen the business and customer offering.
Coordinate supplier onboarding, operational readiness and ongoing relationship management.
Work collaboratively with partners to maximise commercial outcomes and launch success.

Retail Operations & Customer Experience

Design the complete operating model for the flagship store.
Develop customer journey standards and operational workflows.
Establish visual merchandising and presentation standards.
Build operational excellence frameworks across every department.
Create a customer-first culture focused on continuous improvement.

People & Leadership

Recruit the flagship Store Manager and leadership team.
Develop recruitment, onboarding and induction programs.
Design training programs and leadership development pathways.
Establish company culture, leadership expectations and performance standards.
Build succession planning frameworks for future expansion.

Systems & Technology

Support the implementation of ERP, POS and operational technology platforms.
Develop reporting dashboards and business analytics.
Test systems and operational processes before launch.
Ensure technology enables efficient operations and exceptional customer experiences.

Store Development & Project Delivery

Work alongside design, construction and project teams throughout the development process.
Contribute to store layout optimisation and operational functionality.
Coordinate operational readiness across all departments.
Develop launch plans, critical path timelines and opening checklists.
Ensure every operational element is ready for a successful opening.

After Opening

Following launch, you'll lead the flagship operation while preparing the business for future expansion.

Key responsibilities include:

Leading all retail operations.
Driving sales growth, profitability and operational excellence.
Coaching and developing the leadership team.
Managing labour productivity, operational costs and financial performance.
Monitoring KPIs, customer satisfaction and business performance.
Building strong supplier and commercial relationships.
Leading continuous improvement initiatives.
Supporting future store openings and national expansion.

About You

You'll be an experienced retail leader with strong commercial acumen and a genuine passion for building businesses.

You'll ideally bring experience in:

Senior retail leadership within big-box, specialty or consumer electronics retail.
Opening new stores or launching new retail concepts.
Multi-site retail operations.
P&L accountability and commercial decision-making.
Budgeting, forecasting and financial analysis.
Supplier, vendor and strategic partnership management.
Building high-performing teams and developing future leaders.
Creating scalable systems, processes and operational standards.
Delivering complex projects on time and within budget.
Driving customer experience and operational excellence.

Most importantly, you'll be entrepreneurial, hands-on, commercially minded and excited by the opportunity to build something extraordinary from the ground up.

Pay: $160,000.00 – $210,000.00 per year

Benefits:

Profit sharing

Work Location: Hybrid remote in Castle Hill NSW

Quick Apply

Refine Your Search

senior customer service jobs in parramatta, nsw

Head of Retail

Wellness Centre General Manager

Event Cinemas Castle Hill Assistant Manager

Event Cinemas Castle Hill _ Assistant Manager

Sales Executive (Entry Level, Training Provided)

Business Development Executive (Full Training Provided)

Business Development Sales Representative – Food & Beverage Supplies

National Sales Coordinator - Nestlé Professional

Customer Relationship Manager

Director of Food and Beverage - QT Parramatta

Full Time Store Manager | Angus & Coote Bankstown

Sales and Distribution Team Coordinator

Office Manager

SVP Client Delivery & Regional Lead APAC

Accounts Receivable Officer

Aged Care Branch Coordinator

Senior Officer Records Management

Senior Project Officer - Clerk 9/10 - Service Improvement and Reporting - DSPA

Executive Assistant

Office Manager

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