Wellness Centre General Manager
Location: Belrose, Sydney NSW
Full-Time | Leadership Position
Lead the Future of Wellness
LVS is redefining the future of health, recovery and longevity. Opening in Sydney's Northern Beaches, our premium wellness destination brings together world-class recovery experiences, cutting-edge wellness technologies and leading allied health professionals under one roof.
We are seeking an exceptional Wellness Centre General Manager to lead the day-to-day operations of the business and deliver an outstanding experience for every member and guest.
This is an exciting opportunity to join a business from launch and play a key role in building one of Australia's leading wellness destinations.
About the Role
As General Manager, you will oversee all aspects of the centre's operations, ensuring exceptional service, operational excellence, financial performance and team leadership.
You will work closely with the founders to establish a high-performing culture while creating an unforgettable member experience.
Key Responsibilities
- Lead and inspire a team across reception, wellness attendants, supervisors and operational staff.
- Oversee daily operations across all wellness facilities.
- Ensure exceptional customer service standards are consistently delivered.
- Drive membership growth, retention and customer satisfaction.
- Manage rostering, recruitment, onboarding and staff development.
- Monitor budgets, labour costs and financial performance.
- Implement operational procedures and continually improve efficiency.
- Ensure compliance with all WHS, health and safety regulations.
- Build relationships with allied health practitioners and treatment room tenants.
- Manage facility maintenance and presentation to luxury standards.
- Work closely with marketing to support events, promotions and community engagement.
- Analyse KPIs and provide regular performance reporting.
About You
You are a confident leader who thrives in premium hospitality, wellness or luxury service environments.
You will ideally have:
- 5+ years' experience in a senior management role.
- Experience managing large teams.
- Strong commercial and financial acumen.
- Exceptional leadership and communication skills.
- A passion for health, wellness and preventative care.
- Experience within luxury hospitality, wellness, fitness, health clubs or premium customer service environments.
- Proven ability to improve systems, processes and customer experience.
- A hands-on leadership style with a positive attitude.
Desirable Experience
- Wellness, fitness, spa or health industry experience.
- Membership-based business experience.
- Multi-department management.
- Event management experience.
- First Aid qualification.
- WHS knowledge.
What You'll Receive
- Opportunity to launch and lead one of Australia's most exciting wellness destinations.
- Competitive salary package with performance incentives.
- Career progression as the business expands.
- Complimentary access to LVS wellness facilities.
- A collaborative, innovative and supportive workplace.
- Ongoing professional development.
- Be part of shaping the future of preventative health and longevity.
About LVS
LVS is a premium wellness destination designed to help people reset, restore and perform at their best. Our facilities include magnesium pools, infrared saunas, steam rooms, cold plunge pools, float therapy, hyperbaric oxygen therapy, recovery spaces and a collective of leading allied health professionals.
We're creating more than a wellness centre—we're building a community centred on longevity, recovery and living well.
Pay: From $120,000.00 per year
Work Location: In person
