In-Demand Ombudsman, investments and advice Jobs in Parramatta, Nsw

Ombudsman, Investments and Advice
AFCA —Sydney NSW
- Full-time
- Hybrid work
- Private practice
- Analysis skills
Quick Apply
1d
Client Service Specialist - Sydney
moomoo —Sydney NSW
- Weekend availability
- Management
- Sales
- Customer service
Quick Apply
Senior Dispute Resolution Specialist - Investments and Advice (24 month contract)
AFCA —Sydney NSW
- Full-time
- Hybrid work
- Organisational skills
- Financial services
- Communication skills
Quick Apply
Ombudsman, Superannuation
AFCA —Sydney NSW
- Full-time
- Hybrid work
- Communication skills
Quick Apply
7d
Deputy Internal Ombudsman
Cumberland Council —Parramatta NSW
- $2,813.96 - $3,236.06 a week
- Full-time
- Administrative experience
- Communication skills
- Negotiation
- Health insurance
- Annual leave
12d
Ombudsman, Banking and Finance (Small Business & Transactions)
AFCA —Sydney NSW
- Full-time
- Hybrid work
- Private practice
- Analysis skills
- Communication skills
Quick Apply
Manager Risk and Compliance – Advisory and Assurance – Engagement and Advice
Aware Super —Sydney NSW
- Full-time
- Analysis skills
- AI
- Work from home
- Gym membership
14d
Senior Information Co-ordinator
Centrum Finance Solutions —Norwest NSW
- $85,000 - $100,000 a year
- Full-time
- Management
- Microsoft Office
- Master's degree
Quick Apply
Sessional Ombudsman, Life Insurance
AFCA —Sydney NSW
- Full-time
- Remote
- Private practice
- Life insurance
Quick Apply
Operations - Client Account Services - Associate
JPMorganChase —Sydney NSW
- Full-time
- Microsoft Word
- Microsoft Excel
- AI
Communications Adviser
AFCA —Sydney NSW
- Contract
- Hybrid work
- Writing skills
- No degree
- Communication skills
Quick Apply
Group Manager Business Improvement & Assurance
City of Parramatta Council —Parramatta NSW
- $228,124 - $253,015 a year
- Full-time
- Hybrid work
- Recruiting
- Communication skills
- Health insurance
- Parental leave
13d
Dispute Resolution Specialist - General Insurance
AFCA —Sydney NSW
- Full-time
- Hybrid work
- Microsoft Office
- Organisational skills
- SharePoint
- Pet insurance
Quick Apply
Training and Relationship Manager
Praemium Limited —Sydney NSW
- Full-time
- Hybrid work
- Management
- Communication skills
- Parental leave
- Employee assistance program
Quick Apply
13d
Senior Bishop
Koffels Pty Ltd —Liverpool NSW
- $80,000 - $90,000 a year
- Weekend availability
- Public speaking
- In-person
- Leadership
Quick Apply
Customer Service Officer
Hoxton Wealth —Sydney NSW
- Full-time
- Administrative experience
- Organisational skills
- Financial services
Quick Apply
Product Manager
Aware Super —Sydney NSW
- Product management
- Financial services
- Work from home
- Gym membership
Assistant Project Manager/ Project Manager - Corporate Occupier
Turner & Townsend —Sydney NSW
- Full-time
- Construction experience
Quick Apply
Senior Project Manager Business Special Projects
City of Parramatta Council —Parramatta NSW
- $160,067 - $177,439 a year
- Full-time
- Hybrid work
- Recruiting
- Health insurance
- Parental leave
13d
Business Services Accountant
OnePoint Accounting Pty Ltd —Canterbury NSW
- $80,000 a year
- Full-time
- Analysis skills
- Bachelor's degree
- In-person
Quick Apply

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Ombudsman, Investments and Advice

AFCA -
Sydney NSW

Quick Apply

Job Details

Full-time
1 day ago

Qualifications

Financial planning
Analysis skills

Full Job Description

Company Description

Fairness feels good

Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.

Job Description

We are on the lookout for an Ombudsman to join our vibrant Investments and Advice (I&A) decision-making team. This role is crucial in resolving both standard and complex I&A disputes.

Our I&A team is at the forefront of complaint resolution, engaging with industry and consumer groups to tackle key issues affecting I&A customers. This broad area includes complaints against financial planners, stockbrokers, managed funds, timeshares, traditional trustees, cryptocurrency wallet providers, and even horse-racing syndicates! While expertise in all these areas isn't necessary, knowledge in at least one is required, and multiple areas are highly desirable.

As an Ombudsman, you'll make impactful decisions, either individually or as part of a panel, in line with AFCA rules and fairness principles. Your decisions will significantly influence the practices of financial planning and stockbroking companies, derivatives platforms, and cryptocurrency wallet providers.

You'll also have the chance to provide professional and technical leadership across AFCA, coaching and mentoring case workers and others. There are opportunities to shape AFCA's approaches and present at external conferences as a subject matter expert. Additionally, you'll support AFCA's relationships with consumer groups, government bodies, regulators, AFCA members, member organisations, other Ombudsman networks, and the media.

This role is ideal for senior legally qualified professionals with a strong track record of significant achievement in the I&A sector. If you're at a stage in your career where you're looking to use your well-developed skills and experience to contribute to positive community outcomes, this could be the perfect fit for you.

This is initially a 24-month contract and is a Board-appointed role.

Qualifications

To be successful in this role, you will need:

Legal Expertise: Legal qualifications with senior executive experience.
Industry Knowledge: Experience in financial planning, stockbroking, managed funds, cryptocurrency, or derivatives.
Diverse Backgrounds: Experience in tribunals, EDR schemes, regulatory agencies, related business entities, or private practice.
Analytical Prowess: Strong analytical skills to manage complex issues and a busy caseload.
Communication Excellence: High-level written and verbal skills to engage with the insurance sector and community.
Simplicity in Complexity: Ability to explain complex concepts simply.
Decision Explanation: Skills to verbally explain decisions to firms and complainants.
Coaching Ability: Ability to coach and mentor junior staff.
Resilience and Determination: Strong resilience and focus to handle challenges and public scrutiny.
Engagement Skills: Excellent skills to build positive relationships.

Additional Information

Gold AWEI Accreditation 2025 – Recognised for LGBTQ+ workplace inclusion.
Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity.
Hybrid working – Flexible arrangements with two days a week in our modern offices designed for collaboration and wellbeing.
Additional and inclusive leave options – Flexible public holidays, gender affirmation leave, women’s health leave, and bonus paid time off over the end of year holiday period.

To apply

If you’re passionate about fairness and believe your skills align with this role, we encourage you to apply even if you don’t meet every single criterion.

We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at [email protected].

We believe fairness starts with people. That’s why we don’t use AI or automated tools to screen candidates. As a result, our processes may take a little longer, and we thank you for your patience.

About AFCA

The Australian Financial Complaints Authority (AFCA) was established in 2018 as a private not-for-profit ombudsman service providing free, fair and independent help with financial disputes. The original team has grown to over 1600 dedicated professionals. Since 2018, AFCA has received more than 634,000 complaints, helping to secure $2.1 billion in compensation for consumers.

AFCA is a 2026 Circle Back Initiative Employer - we are committed to responding to every applicant.

Quick Apply

Refine Your Search

ombudsman, investments and advice jobs in parramatta, nsw

Ombudsman, Investments and Advice

Client Service Specialist - Sydney

Senior Dispute Resolution Specialist - Investments and Advice (24 month contract)

Ombudsman, Superannuation

Deputy Internal Ombudsman

Ombudsman, Banking and Finance (Small Business & Transactions)

Manager Risk and Compliance – Advisory and Assurance – Engagement and Advice

Senior Information Co-ordinator

Sessional Ombudsman, Life Insurance

Operations - Client Account Services - Associate

Communications Adviser

Group Manager Business Improvement & Assurance

Dispute Resolution Specialist - General Insurance

Training and Relationship Manager

Senior Bishop

Customer Service Officer

Product Manager

Assistant Project Manager/ Project Manager - Corporate Occupier

Senior Project Manager Business Special Projects

Business Services Accountant

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