In-Demand Manager quality assurance standards Jobs in Melbourne, Vic

Manager Quality Assurance Standards
Optus —Melbourne VIC
- Customer service
- Analysis skills
- Financial services
- Parental leave
Quality Assurance Coordinator
Jivaro —Melbourne VIC
- $130,000 - $160,000 a year
- Full-time
- Construction experience
- Manufacturing
Quality Assurance Associate Manager
PCI Pharma Services —Moorabbin VIC
- Full-time
- Microsoft Word
- Microsoft Excel
- Bachelor's degree
Project Manager
DNV —Melbourne VIC
- Full-time
- Hybrid work
- Engineering
- English
- Bachelor's degree
- Profit sharing
- Parental leave
Quality and Compliance Manager
OTR Group —Docklands VIC
- Full-time
- Leadership
- Communication skills
- Employee assistance program
Senior Manager, HSQE Services APAC
Renewable Energy Systems Limited —Melbourne VIC
- Full-time
- Management
- Microsoft Office
- Construction experience
14d
Assistant Quality Assurance Manager - Hybrid
KBR —Melbourne VIC
- Full-time
- Hybrid work
- ERP systems
- No degree
- Parental leave
Allied Health Manager
Supernova Medical Centre —Tarneit VIC
- $86,820.77 - $153,483.11 a year
- Part-time
- Bachelor's degree
- In-person
- Leadership
Quick Apply
Manager | CFO Advisory | Melbourne
Deloitte —Melbourne VIC
- Finance
- Bachelor's degree
- Leadership
- Parental leave
Quality Assurance Manager - Part Time
Yo-Chi —Melbourne VIC
- Part-time
- Management
- Free parking
- Free food
8d
Case Manager X 4
Social Services Regulator —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
- Recruiting
6d
Manager, Quality Management
BDO —Melbourne VIC
- Full-time
- Health insurance
- On-the-job training
Food Safety & Quality Manager
Nu-Mega Ingredients Pty Ltd —Altona North VIC
- Full-time
Quick Apply
Quality & Test Manager
Wilson Transformer Company Pty Ltd —Glen Waverley VIC
- $150,000 - $180,000 a year
- Full-time
- In-person
Quick Apply
Senior Performance Manager
Reform Digital —South Yarra VIC
- $90,000 - $120,000 a year
- 8 hour shift
- Hybrid work
- Analysis skills
- AI
- Marketing
- Work from home
- Gym membership
Quick Apply
EOI - Senior Land Manager
BGIS —Melbourne VIC
- Full-time
- Hybrid work
- Management
- Microsoft Office
- Administrative experience
- Employee assistance program
- Employee discount
7d
Business Compliance and Assurance Officer
Isuzu Australia Limited —Truganina VIC
- $100,000 - $120,000 a year
- Full-time
- Hybrid work
- ERP systems
- Analysis skills
- Bachelor's degree
- Parental leave
Quick Apply
Technical Account Manager
Epiq Systems, Inc. —Melbourne VIC
- $130,000 - $150,000 a year
- Full-time
- Azure
- Management
- AWS
14d
Quality and Compliance Manager
OTR —Docklands VIC
- Leadership
- Communication skills
- Employee assistance program
Senior Case Manager
Social Services Regulator —Melbourne VIC
- $116,413 - $140,849 a year
- Full-time
- Recruiting
6d

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Manager Quality Assurance Standards

Optus -
Melbourne VIC

Apply Now

Job Details

Benefits

Onsite gym
Parental leave

Qualifications

Customer service
Analysis skills
Quality assurance
Telecommunication
Financial services
Business requirements
AI

Full Job Description

Date: 30 Jun 2026

Location: Melbourne, Australia

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Company: Singtel Group

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband, and digital solutions.

As Manager, Quality Assurance, you will play a critical role in shaping how quality is measured, governed, and continuously improved across our Contact Centre operations. We are seeking a manager with experience in Contact Centre Quality Assurance, Quality Frameworks, Compliance, or Operational Excellence, who understands how customer interactions are assessed, monitored, and improved within a regulated environment. Working closely with Operations, Compliance, Legal, and Quality teams, you will translate regulatory obligations and business requirements into practical QA frameworks, scorecards, and assessment methodologies that drive both customer and compliance outcomes.

What You'll Do | Your day to day will consist of

Design, develop, and maintain Contact Centre Quality Assurance frameworks that support consistent, compliant, and effective customer interaction assessments.

Map regulatory requirements, industry codes, and internal policy obligations against contact centre processes to identify quality, compliance, and control gaps.

Translate regulatory and operational requirements into structured QA frameworks, scorecards, assessment criteria, and quality measurement standards.

Review and enhance existing quality scorecards to ensure they remain aligned to changing regulatory requirements, business processes, and customer expectations.

Support the design of quality assurance approaches that are compatible with both human and AI-assisted assessment models.

Act as the Quality Assurance representative within change forums and change councils, assessing the impact of business, operational, process, and technology change on QA frameworks and scorecards.

Conduct change impact assessments, maintain framework governance documentation, and ensure all QA standards remain current, auditable, and fit for purpose.

Develop and maintain risk-based sampling methodologies that optimise quality coverage across different contact centre teams, customer journeys, and risk profiles.

Partner with Compliance, Legal, Operations, Analytics, and QA stakeholders to ensure quality frameworks remain aligned with regulatory obligations and operational requirements.

Maintain structured, audit-ready documentation, including framework repositories, obligation mappings, scorecard governance, and version control records.

What You Bring | What makes you perfect for the role?

Experience in Contact Centre Quality Assurance, Quality Frameworks, Operational Excellence, Compliance, or Quality Governance within a customer service environment.

Demonstrated experience designing, implementing, maintaining, or improving Contact Centre QA frameworks, quality standards, scorecards, or assessment methodologies.

Strong understanding of how customer interactions are assessed and monitored within a contact centre environment, including quality, compliance, and customer experience measures.

Experience translating regulatory, policy, or business requirements into operational quality assurance frameworks and practical assessment criteria.

Proven ability to map processes, identify gaps, and develop structured, evidence-based quality and compliance solutions.

Experience supporting change management initiatives, including conducting impact assessments and managing framework updates arising from business or process change.

Strong analytical and documentation skills, with the ability to create audit-ready frameworks, process maps, governance artefacts, and assessment standards.

Excellent stakeholder management skills with the ability to work effectively across Operations, Compliance, Legal, Risk, and Quality teams.

Highly organised and detail-oriented, with the ability to manage multiple priorities while maintaining a high level of accuracy.

Experience working in telecommunications, financial services, utilities, insurance, or another regulated customer service environment will be highly regarded.

The good stuff…. | What’s in it for you?

Competitive remuneration and colleague discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and outstanding shopping discounts with our retail partners.

Flexible working arrangements with opportunities to work three days in the office, two days remote or home.

Vibrant and collaborative office campus that includes cafes, convenience store, chill out zones, GP, post office, gym, and on-site childcare centre.

Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.

We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.

Build meaningful connections through colleague-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network, and Express Yourself (LGBTQIA+).

Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.

Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email [email protected] or call 1800 309 170.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity

Apply Now

Refine Your Search

manager quality assurance standards jobs in melbourne, vic

Manager Quality Assurance Standards

Quality Assurance Coordinator

Quality Assurance Associate Manager

Project Manager

Quality and Compliance Manager

Senior Manager, HSQE Services APAC

Assistant Quality Assurance Manager - Hybrid

Allied Health Manager

Manager | CFO Advisory | Melbourne

Quality Assurance Manager - Part Time

Case Manager X 4

Manager, Quality Management

Food Safety & Quality Manager

Quality & Test Manager

Senior Performance Manager

EOI - Senior Land Manager

Business Compliance and Assurance Officer

Technical Account Manager

Quality and Compliance Manager

Senior Case Manager

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