In-Demand Head of customer service Jobs in Gold Coast, Qld

Case Manager
EML —Tweed Heads NSW
- Full-time
- Remote
- Customer service
- In-person
- Communication skills
- Work from home
- Parental leave
Administration Support Officer
NORTHERN RIVERS IN HOME CARE —Tweed Heads NSW
- From $37.36 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Childcare
Quick Apply
Customer Experience Officer Headspace
Social Futures —Tweed Heads NSW
- $41.66 an hour
- Contract
- Customer service
- Administrative experience
5d
Claims Consultant
EML —Tweed Heads NSW
- Full-time
- Remote
- Customer service
- In-person
- Communication skills
- Work from home
- Parental leave
Administration Manager
JLL —Gold Coast QLD
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Parental leave
Part Time Medical Receptionist
Rooms with Style —Bilinga QLD
- $37 - $40 an hour
- Part-time
- Hybrid work
- Private practice
- Customer service
- Administrative experience
Quick Apply
Assistant Property Manager
Local Realty Sales & Rentals —Tweed Heads NSW
- Full-time
- Customer service
- In-person
- Communication skills
- Travel reimbursement
Quick Apply
9d
Care & Services Manager
Infinite Aged Care —Tweed Heads NSW
- Part-time
- Hospitality
- Management
- Customer service
- Employee assistance program
- Employee discount
14d
Assistant Manager: Treasure Island Resort
NRMA Parks and Resorts —Biggera Waters QLD
- Weekend availability
- Hospitality
- Management
- Maintenance
- Employee discount
- Gym membership
Quick Apply
14d
Customer Service Manager
Grounded Packaging Pty Ltd —Miami QLD
- $80,000 - $90,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Analysis skills
- Free parking
- Work from home
Quick Apply
Branch Manager
Evolve Rentals —Tweed Heads NSW
- $75,000 - $85,000 a year
- Full-time
- Sales
- Customer service
- In-person
- Employee discount
- Opportunities for advancement
Quick Apply
7d
Retail Shop Manager
Oakberry Australia —Coolangatta QLD
- $77,000 - $87,000 a year
- Full-time
- Management
- Customer service
- POS
Quick Apply
Assistant Manager - Front Office
NOVOTEL —Surfers Paradise QLD
- $79,521 a year
- Weekend availability
- Hospitality
- Management
- Microsoft Office
Quick Apply
Contact Centre Representative
Johns Lyng Group —Burleigh Heads QLD
- 8 hour shift
- Office
- Microsoft Office
- Computer skills
Area Manager
Boral —Gold Coast QLD
- Full-time
- Construction experience
- Leadership
4d
Receptionist (Part-time)
DAD-Jones Lang LaSalle (QLD) Pty Ltd —Tweed Heads NSW
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Parental leave
Quick Apply
22h
Venue Leader - Burleigh
Yo-Chi —Gold Coast QLD
- $79,000 - $85,000 a year
- Full-time
- Hospitality
Merchandiser QLD
Le Creuset —Gold Coast QLD
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Event Operations Manager
Marriott International, Inc —Surfers Paradise QLD
- Weekend availability
- Resort
8d
Accounts Payable Officer
Palm Lake Group —Southport QLD
- Urgently hiring
- Customer service
- Microsoft Office
- Organisational skills
- Free parking
- Employee assistance program

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Case Manager

EML -
Tweed Heads NSW

Apply Now

Job Details

Full-time

Benefits

Work from home
Parental leave
Employee assistance program
Gym membership
Insurance services

Qualifications

Customer service
Communication skills

Full Job Description

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

Join our Tweed Heads Emergency Services team and manage your own portfolio of workers compensation claims while liaising with injured workers, their employers, and Allied Health professionals. This role will also involve working with internal specialists to create a strategic plan, helping injured workers get back to work as quickly and safely as possible.

We are seeking individuals with a strong customer service background, ideally complemented by a degree in Health Sciences, Allied Health, or Law. While a qualification in these areas would be highly regarded, it is not essential. Experience within these fields, or in similar environments, will be highly valued.

As part of our interview process, successfully reviewed applicants will need to be available to attend a face-to-face group interview on Thursday 30th July 2026.

This will be a full time, permanent position commencing on the 31st August 2026 based in our Tweed Heads office, with work-from-home flexibility (up to 3 days per week) considered from month three, subject to performance and approval.

YOUR RESPONSIBILITIES

Step into a role where your clinical knowledge and passion for helping others can make a real difference. Utilise your Allied Health background to:
Manage a portfolio of workers’ compensation claims, supporting individuals with both physical and psychological injuries
Work closely with injured workers, employers, medical practitioners, and rehabilitation providers to achieve positive return-to-work outcomes
Apply your understanding of health and recovery to implement proactive, tailored strategies
Play a key role in supporting individuals through their recovery journey, ensuring they feel supported, informed and empowered

ABOUT YOU

Passion for making a meaningful impact and enjoys working in a fast-paced, people-focused environment.
Strong background in health, allied health or a related field with a desire to apply your knowledge in a new and rewarding capacity.
Strong communication skills to confidently navigate complex or sensitive conversations to build genuine and trusting relationships
Proactive and solutions-focused with the ability to think creatively and collaboratively when working with diverse stakeholders
Committed to delivering a high standard of service to customers with a high attention to detail and level of accuracy

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

A diverse and collaborative team culture like no other
Flexibility to work from home to support work/life balance
A corporate wellbeing program with discounted health insurance and gym membership
Generous discounts from over 350 retailers through our RewardsHub program
Comprehensive learning and development opportunities to help you reach your full potential
Access to support and counselling services with work or personal matters, through our Employee Assistance Program
Companywide events to stay connected and celebrate success
Entitlement to annual company incentive scheme + salary reviews
Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.

Apply Now

Refine Your Search

head of customer service jobs in gold coast, qld

Case Manager

Administration Support Officer

Customer Experience Officer Headspace

Claims Consultant

Administration Manager

Part Time Medical Receptionist

Assistant Property Manager

Care & Services Manager

Assistant Manager: Treasure Island Resort

Customer Service Manager

Branch Manager

Retail Shop Manager

Assistant Manager - Front Office

Contact Centre Representative

Area Manager

Receptionist (Part-time)

Venue Leader - Burleigh

Merchandiser QLD

Event Operations Manager

Accounts Payable Officer

I want to receive the latest job alert for head of customer service in gold coast, qld

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