JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Shaping the future of real estate for a better world
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.
What this opportunity involves:
As Administration Manager, you'll be the operational backbone of our Centre Management team in Tweed Heads, ensuring seamless financial and administrative operations across accounts receivable, accounts payable, and office management functions. This role places debt collection and financial reporting at the forefront, requiring you to maintain meticulous accuracy while managing the AR/AP lifecycle from invoice generation through to payment reconciliation.
You'll work collaboratively with the Centre Manager and broader property team to deliver exceptional service standards to both our client and retail tenants. At JLL, we embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career, and this position offers genuine scope to shape processes and drive operational excellence in a dynamic retail property environment. Your expertise will directly support budget management, compliance tracking, and stakeholder communications, making you an essential contributor to the success of the centre.
What sets JLL apart is our culture of collaboration, locally and across the globe, and you'll experience this firsthand as you liaise with internal teams, tenants, contractors, and external authorities to maintain the smooth running of all administrative functions.
An overview of the role:
Manage the full accounts receivable cycle including invoicing, debt recovery activities, and all associated reporting, ensuring debt remains within KPI parameters through proactive collection strategies
Oversee accounts payable processing and statement reconciliation, maintaining accurate cost code allocation against budgets and ensuring zero outstanding balances through diligent statement management
Coordinate monthly reporting across multiple systems including Acumen, verifying data accuracy and liaising with functional managers to compile comprehensive updates for client review
Maintain critical registers including PLI, bank guarantees, and contact databases, ensuring all records remain current and accessible at all times
Supervise lease administration processes to ensure timely and accurate data entry for new leases and lease modifications across relevant systems
Manage extended trade applications, percentage rent calculations, and related invoicing by collating and updating spreadsheets with precise data collection and follow-up
Process tenant recharges, maintain detailed backup documentation, and actively manage collections to minimize outstanding debt
Handle correspondence with retailers, record and respond to complaints via website and social media channels following JLL protocols, and draft responses for manager approval
Coordinate community room bookings, maintain lost property registers, process banking transactions, minute weekly team meetings, and respond to ad hoc client and stakeholder requests with accuracy and professionalism
Sounds like you? This is what we are looking for:
Minimum 5 years of property experience in a commercial, retail, or property management environment with demonstrated AR/AP processing and management expertise
Proven organizational skills with exceptional attention to detail and accuracy in financial data management and reporting
Excellent interpersonal, written, and oral communication skills with the ability to engage diplomatically with clients, tenants, contractors, and regulatory bodies
Strong ownership mentality with the ability to prioritize competing tasks while maintaining flexibility and a positive attitude amid shifting priorities
Proficiency in Microsoft Office suite (Teams, Excel, PowerPoint, Word, Outlook) with solid technical troubleshooting capabilities
Professional presentation and manner with exceptional customer service skills suited to representing JLL to diverse stakeholders
Ability to work collaboratively within small teams and contribute harmoniously to collective goals
Formal qualifications in Office Administration, Business Studies, or related field would be advantageous
Experience working with property management systems such as Acumen or similar platforms is highly regarded
Benefits:
Great employee discounts off fitness, wellbeing & other renowned brands
18 weeks paid maternity leave
Private Health Insurance Discounts
Active Social Club
Employee assistant program
Novated Lease for EV cars
Paid time off for volunteer work
Career Opportunities with Australia's #1 Commercial Real Estate firm
Premium offices
What you can expect from us:
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings.
JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Interested candidates, please apply following the link below quoting job reference number REQ525921
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
