In-Demand Ict system and field technical Jobs

ICT Customer Support Officer
AI Talent —Barangaroo NSW
- $70,000 - $120,000 a year
- 8 hour shift
- Hybrid work
- Computer Science
- Software troubleshooting
- Engineering
- Work from home
Quick Apply
1d
ICT Solutions Delivery Analyst
Arrow Energy —Brisbane QLD
- Contract
- Hybrid work
- Analysis skills
- Bachelor's degree
- Communication skills
- Annual leave
- Employee assistance program
3d
ICT Systems Test Engineer
AI Talent —Barangaroo NSW
- $70,000 - $120,000 a year
- 8 hour shift
- Hybrid work
- Azure
- Computer Science
- Writing skills
- Work from home
Quick Apply
1d
Network Engineer
BAE Systems —Edinburgh SA
- Computer Science
- Administrative experience
- Bachelor's degree
5d
Atlassian (Jira) Tools Engineer - 6 Months - Immediate Start!
FinXL —Sydney NSW
- Urgently hiring
- Management
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Digital Technology Lead
Collins Aerospace —Sydney NSW
- Full-time
- Computer Science
- Customer service
- SQL
11d
Level 2 Engineer (ICT Support Officer)
Integrated ICT —Perth WA
- $75,000 - $85,000 a year
- Full-time
- Azure
Quick Apply
ICT Team Leader
AECOM —Melbourne VIC
- Full-time
- Hybrid work
- AutoCAD
- Bachelor's degree
- Construction experience
- Health insurance
- Parental leave
Team Leader Digital Solutions Architecture
Mackay Regional Council —Mackay QLD
- $110,358 - $121,546 a year
- Full-time
- Azure
- No degree
- SharePoint
ICT Business Analyst
LEADCON TECH PTY LTD —Adelaide SA
- $90,000 - $120,000 a year
- Full-time
- English
- Analysis skills
- Bachelor's degree
Quick Apply
ICT Manager
AI Talent —Barangaroo NSW
- $70,000 - $120,000 a year
- 8 hour shift
- Hybrid work
- CRM software
- Management
- Computer Science
- Work from home
Quick Apply
1d
Systems Administrator
SK VVT ROAD WORK PTY LTD —Bidwill NSW
- $80,000 - $110,000 a year
- Full-time
- Management
- Bachelor's degree
- Organisational skills
Quick Apply
Graduate Pathways Program
Bluerydge —Fyshwick ACT
- Full-time
- Research
- AI
- Leadership
Digital Analyst
QMS Media —Rosebery NSW
- Analysis skills
- Health insurance
- Parental leave
10d
Administration Assistant and Project Support
Catholic Education Commission of Victoria —Melbourne VIC
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
12d
ICT Sales Representative
AI Talent —Barangaroo NSW
- $70,000 - $120,000 a year
- 8 hour shift
- Hybrid work
- CRM software
- Sales
- Marketing
- Work from home
Quick Apply
1d
Client Solutions & Technical Operations Manager
EssilorLuxottica —Kemps Creek NSW
- Customer service
- Electrical experience
- Manufacturing
Engineers (All Disciplines)
Calexi —Canberra ACT
- $120,000 - $160,000 a year
- Full-time
- Azure
- Engineering
- AWS
Quick Apply
Telecommunications Engineer
WSP —Brisbane QLD
- Engineering
- Master's degree
- Bachelor's degree
- Employee stock purchase plan
- Parental leave
Operational Communications Technical Officer
Triple Zero Victoria —Melbourne Eastern Suburbs VIC
- $102,000 - $103,000 a year
- Full-time
- Free parking
- Employee assistance program
2d

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ICT Customer Support Officer

AI Talent
Barangaroo NSW

Quick Apply

Job Details

Permanent | Full-time
$70,000 - $120,000 a year
1 day ago

Benefits

Visa sponsorship
Work from home

Qualifications

ITIL Foundation
Website maintenance
TCP
Computer Science
Software troubleshooting
Call centre
Certificate IV
Content management systems
Engineering
IT service management
DHCP
Analysis skills
Bachelor's degree
ITIL
CompTIA Network+
IT support
DNS
Diploma
Communication skills
CompTIA A+
Help desk
Information Technology

Full Job Description

## ICT Customer Support Officer

## Position Overview

We are looking for a motivated and technically proficient ICT Customer Support Officer to join our team and deliver high-quality technical assistance to end users across the organisation. In this role, you will be responsible for diagnosing and resolving hardware and software issues, supporting the deployment and maintenance of computer infrastructure, and ensuring staff can make effective use of technology in their day-to-day work. You will bring strong communication skills, a customer-focused mindset, and the ability to work efficiently in a fast-paced environment. This position is well suited to a detail-oriented professional who thrives on problem-solving and is committed to delivering outstanding service.

## Key Responsibilities

- Respond promptly and professionally to user queries regarding hardware and software problems, providing clear guidance and timely resolutions via phone, email, or in person
- Diagnose and troubleshoot technical issues across a range of systems, applications, and devices, escalating complex matters to senior technical staff where appropriate
- Assess software and hardware requirements to develop practical solutions that meet user and business needs
- Install, configure, and update software applications and operating systems, ensuring compatibility and optimal performance across user environments
- Adapt and modify existing programmes and applications to align with evolving user requirements and organisational workflows
- Repair, replace, and maintain peripheral equipment including printers, terminals, modems, and other connected devices
- Assist in the implementation and maintenance of computer networks, contributing to the configuration and ongoing support of network infrastructure
- Support the design, maintenance, and updating of websites and internal digital platforms as required
- Promote and educate end users on the efficient and effective use of applications, equipment, and IT systems to maximise productivity
- Maintain accurate records of support requests, resolutions, and equipment inventory using ticketing and asset management systems
- Contribute to the development and documentation of IT support procedures, user guides, and knowledge base articles
- Provide support within a call centre environment where required, handling a high volume of inbound technical queries with professionalism and efficiency

## Required Qualifications & Skills

- Certificate IV or Diploma in Information Technology, Network Engineering, or a related discipline, or equivalent practical experience
- Demonstrated experience in an ICT support, help desk, or technical services role
- Solid understanding of computer hardware, software applications, and operating systems (Windows and/or macOS)
- Experience installing, configuring, and troubleshooting software and peripheral equipment
- Familiarity with networking fundamentals including TCP/IP, DNS, DHCP, and basic network troubleshooting
- Proficiency in using IT ticketing and asset management systems to log, track, and resolve support requests
- Strong analytical and problem-solving skills with the ability to diagnose issues methodically and efficiently
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users
- Customer-focused attitude with a professional, patient, and approachable manner
- Ability to manage multiple priorities, work independently, and perform effectively under pressure

## Preferred Qualifications

- Bachelor's degree in Information Technology, Computer Science, or a related field
- Industry certifications such as CompTIA A+, CompTIA Network+, Microsoft 365 Certified, or ITIL Foundation
- Experience supporting users in a call centre or high-volume help desk environment
- Knowledge of Active Directory, Microsoft 365, and remote desktop support tools
- Familiarity with website content management systems (CMS) and basic web maintenance tasks
- Experience working within ITIL or other IT service management frameworks

## Why Join Us?

- Be part of a collaborative, inclusive team culture that values continuous learning and professional growth
- Access ongoing training, certifications, and career development opportunities to advance your ICT career
- Enjoy flexibility in your working arrangements, with a consistent and structured shift schedule to support work-life balance
- Contribute to meaningful work that directly supports staff productivity and organisational success
- Competitive remuneration package with superannuation, recognising your skills and experience

## Job Details

- Job Type: Full-time, Permanent
- Work Schedule: 8-hour shift
- Salary: $70,000 – $120,000 per year + Super

Job Types: Full-time, Permanent

Pay: $70,000.00 – $120,000.00 per year

Benefits:

Work from home

Application Question(s):

Are you currently in Australia?
Are you looking for visa sponsorship?
How many years of experience do you have?

Work Location: Hybrid remote in Barangaroo NSW 2000

Quick Apply

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