In-Demand Customer support representative Jobs in Chermside Qld

Customer Relationship Manager
Fujitsu —Brisbane QLD
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Dell Technologies —Brisbane QLD
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Domain Architect – ERP, Merch & Supply - Hybrid
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Super Retail Group —Strathpine QLD
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Operations Excellence Specialist
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Montu —Brisbane QLD
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Account Manager, Merchants, Qld
GWA Group —Pinkenba QLD
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GP Sales Representative - Central Brisbane
BI Australia —Brisbane QLD
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Urban Utilities —Fortitude Valley QLD
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Capral —Archerfield QLD
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Field Inspection and Maintenance Assistant - Brisbane North
Telstra —Brisbane QLD
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Parent Mentor
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Business Development Specialist
Jensen Hughes —Brisbane QLD
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DC Team Manager | PM Shift
Super Retail Group —Brendale QLD
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Customer Relationship Manager

Fujitsu -
Brisbane QLD

Apply Now

Job Details

3 days ago

Benefits

Paid volunteer leave

Qualifications

Management
Sales
Presentation skills
Sales pipeline
Forecasting
Communication skills
Negotiation

Full Job Description

Job Description

Customer Relationship Manager

Job Location: Brisbane

Location Flexibility: Primary Location Only

Req Id: 9872

Posting Start Date: 7/12/26

The Customer Relationship Manager is accountable for leading the overall day-to-day customer relationship, commercial outcomes, and long‑term account growth strategy for assigned customers/accounts. The CRM leads the strategic engagement model and executive relationships, and positions Fujitsu as a trusted, referenceable long‑term partner that delivers customer business value.

The CRM Is responsible for developing and executing the account plan for their allocated accounts. This will take input from across Fujitsu to ensure all of Fujitsu is turning up for each account. The Account Plan will be the source of truth for each area of Fujitsu to refer to in order to understand how we are engaged, how we are delivering for the customer, ad how we show up as one Fujitsu. The CRM will define the customer relationship strategy and leads day-to-day relationship, sentiment, and governance activities. They develop deep knowledge of the customer’s business and priorities and use these insights to shape a shared plan with the customer and Fujitsu. Working closely with the Service Delivery Manager, delivery teams, Specialist sellers and WayFinders, the CRM helps identify opportunities and ensures delivery performance meets or exceeds contracted commitments and supports customer outcomes.

The CRM is a strong advocate for the customer within Fujitsu and with partners, sharing their insight and deep customer understanding to ensure alignment, effective engagement, and a unified “One Fujitsu” approach. They act as a trusted advisor to the customer, building confidence in Fujitsu’s ability to deliver, innovate, and support long‑term success.

Key Responsibilities

Ensure positive customer sentiment and satisfaction, ensuring Fujitsu is connected to the customer’s current and future needs. Ensure all Fujitsu teams are aligned to the account strategy and understand the customer’s vision, values and business priorities.
Develop and maintain strong relationships at senior levels, right across the customer business, particularly the likely buying group for Fujitsu offerings. This includes CFO, COO, CIO and CEO. Preparation and delivery of executive-level engagements is also required.
Act as the primary coordinator for governance and operational alignment. Work with Customer Directors, Industry Directors, Wayfinders and Specialists to ensure all of Fujitsu is aligned to the customers mission and how Fujitsu will support them.
Support commercial hygiene. Be accountable for commercial strategy, negotiations, and upsell.
Coordinate the broader Fujitsu organisation to ensure cohesive governance forums, delivery engagement, and timely follow-through; escalate strategic or commercial matters to the Customer Director.
Contribute delivery insights, customer feedback and sentiment trends into the capability and go-to-market plan owned by the Customer Director where applicable; execute CRM actions from that plan.
Monitor and strengthen customer sentiment through formal programs, customer education, and informal channels. Maintain high trust and engagement and ensure the customer becomes referenceable.
Lead and facilitate governance forums, being responsible for scheduling, preparation, minutes, actions and follow-through. Be Accountable for executive governance and approvals in accounts allocated to you.
Provide customer sentiment, service triggers, and governance-derived insights to inform and drive the sales pipeline.

Qualifications & Experience

Tertiary qualification or equivalent industry experience
8-10 years’ experience in similar or equivalent role.
Strong relationship management, collaboration, and negotiation skills across senior stakeholders; experience preparing and delivering C-level engagements.
Demonstrated Services Sales skills and experience commercial awareness and accuracy in financial inputs that support forecasting and renewals hygiene; ownership of commercial decisions within allocated accounts.
Strong relationship and influencing skills; able to prepare and deliver materials for C-level forums.
Commercial acumen with experience delivering renewals, opportunity management, hygiene and financial inputs;
Ability to translate customer needs and delivery insights into actionable governance agendas, improvement initiatives, and CRM actions within the account plan.
Excellent communication and presentation skills.
Knowledge of IT services, outsourcing, digital transformation trends.
Ability to collaborate and lead across multi-functional teams and drive outcomes.
Proven track record in customer satisfaction, account growth actions, governance facilitation, and relationship health management.
Negotiation and influencing skills in complex environments.

Relocation Supported: No

Visa Sponsorship Approved: No

Why Fujitsu?

We are an organisation with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.
We put people first. We believe in the power of diversity to drive innovation and our AWEI Gold Employer status and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
We offer tailored career paths across our global organisation to support your professional and personal growth.
Our customers trust us. We have an excellent reputation across the region and globally.
Best in class reward and recognition programs, flexible work, volunteering leave and more.

Commitment to Diversity, Equity and Inclusion

As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity and inclusion strategy, we welcome applications from women and gender diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; and veterans and emergency responders. Applicants who identify as transgender or gender diverse can contact [email protected] for a copy of our Frequently Asked Questions to assist with the recruitment journey.

If you don't tick every box in this job description, please don't rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email [email protected] .

For Security Cleared Roles - PLEASE NOTE

Due to the inherent requirements of the role, candidates must be Australian Citizens and hold a Australian Federal Government Security Clearance. The role will or will likely involve access to controlled technology and must satisfy additional restrictions and requirements as a consequence of the International Traffic in Arms Regulations and the Export Administration Regulations. As a consequence of these restrictions and requirements, applicants may be adversely impacted if they are not Australian citizens, are dual nationals, hold citizenship from proscribed countries, or are not of Australian national origin. Please refer to Discrimination (Fujitsu Australia Limited) Exemption 2017 (No 1) Notifiable instrument NI2020-672 (ACT).

Search Firm Representatives - PLEASE READ

Fujitsu does not accept unsolicited assistance from search firms for employment opportunities. All CVs or resumes submitted by search firms to any employee at our company without a valid written agreement in place for this position will be considered the sole property of our company. No fee will be paid if a candidate is hired by Fujitsu due to an agency referral where no existing agreement is in place with the Fujitsu Talent Acquisition Team. Where agency agreements are in place, introductions must be through engagement by the Fujitsu Talent Acquisition Team.

Apply Now

Refine Your Search

customer support representative jobs in chermside qld

Customer Relationship Manager

Service Delivery Engineer

Site Manager

Key Account Representative

Domain Architect - Customer & Omni - Hybrid

Domain Architect – ERP, Merch & Supply - Hybrid

Portfolio Resource & Capacity Manager

Operations Excellence Specialist

Site Manager

Key Account Manager

Account Manager, Merchants, Qld

Senior Network & Communications Engineer - Hybrid

GP Sales Representative - Central Brisbane

Senior Analyst Performance

Sales Representative

Client Associate

Field Inspection and Maintenance Assistant - Brisbane North

Parent Mentor

Business Development Specialist

DC Team Manager | PM Shift

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