In-Demand Customer care manager Jobs in Western Australia

Service Delivery Manager
Axon —South Perth WA
- Remote
- Management
- Bachelor's degree
- No degree
Quick Apply
10d
HR Specialist, Contracts Management - APAC
Remote —Perth WA
- $29,750 - $67,000 a year
- Remote
- Google Suite
- Conflict management
- AI
- Annual leave
- Work from home
Cafe Manager
Moore and Moore —Fremantle WA
- $70,000 - $79,000 a year
- Weekend availability
- Management
- Customer service
- Team management
- Employee discount
Quick Apply
Manager Residential Care
BaptistCare —Greater Perth WA
- Full-time
- Leadership
- Communication skills
- Negotiation
- Gym membership
Regional Manager - South West WA (New Region)
The Reject Shop —South West WA
- $17,000 a year
- Full-time
- Organisational skills
- Leadership
- Communication skills
- Parental leave
- Employee assistance program
Customer Service Coordinator- Allied Health & Wellness Services (3 months contract)
Regis Aged Care —Western Australia
- Overtime
- Management
- Customer service
- Microsoft Office
- Health insurance
- Annual leave
Disability Support Worker in Albany, WA
Alliance MultiCare Services —Albany WA
- $35 - $66 an hour
- Overtime
- First Aid Certification
- In-person
- Communication skills
- Travel reimbursement
Quick Apply
Manager Residential Care
Baptistcare WA —Greater Perth WA
- Full-time
- Leadership
- Communication skills
- Negotiation
- Gym membership
Facility Manager
Bethanie Group —Perth WA
- Full-time
- Management
- Organisational skills
- Leadership
Regional Support Coordinator
MyIntegra —Rockingham WA
- Full-time
- Communication skills
- Time management
- Parental leave
- Employee assistance program
Quick Apply
Disability Support Worker in Sawyers Valley, WA
Alliance MultiCare Services —Sawyers Valley WA
- $35 - $66 an hour
- Overtime
- First Aid Certification
- In-person
- Communication skills
- Travel reimbursement
Quick Apply
Manager - Contract Delivery
Veolia Environmental Services —Newman WA
- Contract
- Health insurance
- Employee assistance program
Solutions Delivery Manager - Major Projects
Schneider Electric —Perth WA
- Full-time
- Construction experience
- Leadership
- Parental leave
- Opportunities for advancement
3d
Admissions Administrator (Customer Service)
Southern Cross Care (WA) Inc —Rivervale WA
- Contract
- Customer service
- Health insurance
- Annual leave
Quick Apply
Customer Service Manager
Woolworths Supermarkets —Broome WA
- Full-time
- Customer service
- Leadership
- Communication skills
- Parental leave
Regional Director
Junior Adventures Group —Perth WA
- Full-time
- Childcare
- Leadership
- Parental leave
- Employee assistance program
Quick Apply
Rostering Coordinator | Applecross WA
Roshana Care Group —Applecross WA
- Part-time
- Management
- Customer service
- Microsoft Office
- Employee assistance program
Delivery Driver
Day & Night Healthcare —Welshpool WA
- $34.39 an hour
- Overtime
Quick Apply
Territory Manager
Abbott Laboratories —Western Australia
- Full-time
- CRM software
- Sales
- Communication skills
Branch Manager | Rental Power Solutions | Kalgoorlie
Energy Power Systems Australia —Kalgoorlie WA
- On call
- Sales
- Salesforce
- Microsoft Office
- Health insurance
- Parental leave

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customer care manager jobs near western australia

Service Delivery Manager

Axon -
South Perth WA

Quick Apply

Job Details

10 days ago

Qualifications

Asset management
Management
Bachelor's degree
Software development
Software testing
SaaS
Business
Leadership
Information Technology

Full Job Description

Join Axon and be a Force for Good.

At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

As the Service Delivery Manager, you will lead a team responsible for delivering successful implementations of Axon Enterprise's products, including (but not limited to) Axon Evidence, associated software solutions, and hardware sensors. Your team will guide customers through onboarding, configuration, training, deployment & early adoption, ensuring each solution is implemented smoothly and aligned with the customer's operational needs.

Beyond delivering projects, this role focuses on creating exceptional customer experiences at every stage of the implementation journey. You will ensure the team anticipates customer needs, communicates clearly, and removes obstacles so agencies can quickly realise the full value of Axon's technology. Through your leadership, you will foster a culture where the team takes pride not only in what they deliver, but in how they deliver it—bringing care, ownership, and collaboration to every customer interaction.

Location: Remotely from Australia
Reporting to: Sr. Director Professional Services, International
Number of Reports: 7
Travel Expectations: approx. 40%

What You'll Do

Team Leadership: Guide, mentor, and develop the Service Delivery Team, fostering a collaborative and high-performance culture. Conduct regular performance reviews, provide coaching, and identify training opportunities to enhance team skills and knowledge.
Resource Management: Effectively manage team resources, ensuring optimal allocation and utilization of skills and expertise to meet project demands. Monitor team workloads and provide support to balance priorities.
Complex Deployments: Lead and manage a team responsible for executing complex, enterprise-grade product deployments. Provide strategic oversight across change management activities, technical presentations, solution demonstrations, and technical workshops, ensuring alignment between client partners and internal stakeholders.
Stakeholder Collaboration: Work closely with business and IT leaders to define the vision, scope, and delivery timelines for project deliverables. Ensure that project milestones and deadlines are met, and that all documentation supports project scope and customer acceptance for revenue recognition while maintaining clear communication and strong customer partnerships throughout the implementation lifecycle.
Technical Expertise: Maintain a deep understanding of Axon products and services, ensuring the team successfully installs, configures, and tests solutions, including interview rooms, in-car video systems, activation devices, and body-worn cameras.
Feedback & Documentation: Document customer feature requests and issues, providing critical feedback to sales and product management teams for continuous improvement.
Strategic Planning: Work closely with the PSO Commonwealth Director and Sr. International Director to align on strategic initiatives. Contribute to the strategic planning of the Service Delivery Team, identifying opportunities for process improvements, resource enhancements, and service offerings.

What You Bring

Leadership Experience: Proven experience in managing teams, with strong leadership skills to guide and develop talent in a dynamic environment.
Specialised Knowledge: Proven operating experience in areas such as Digital Video, Mobile Communications, or SaaS.
Project Management Skills: Experience in project management and resource tracking, with a strong understanding of software/hardware testing and implementation within complex customer environments.
Technical Acumen: Comfort with basic networking concepts and mobile applications, combined with the ability to troubleshoot effectively.
Professional Experience & Industry Insight: A solid understanding of the company's solutions and products, including their strengths, weaknesses, opportunities, and threats. Law enforcement experience not mandatory but considered an asset.
Project Management Excellence: Demonstrated ability to implement, drive, and track multiple simultaneous projects, with strong problem-solving skills.
Willingness to Travel: Availability to travel (40%) within the United Kingdom & Ireland, with occasional international travel.
Educational Background: Bachelor's degree in Management, Business or Information Technology, Information Systems, or applicable Technical Engineering (Computer Science, Software Engineering, Software Development), or equivalent experience.

Don't meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you're excited about this role and our mission to Protect Life but your experience doesn't align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at [email protected] or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.

Axon's mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon's impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We're committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [email protected]. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to [email protected].

Quick Apply

Refine Your Search

customer care manager jobs in western australia

Service Delivery Manager

HR Specialist, Contracts Management - APAC

Cafe Manager

Manager Residential Care

Regional Manager - South West WA (New Region)

Customer Service Coordinator- Allied Health & Wellness Services (3 months contract)

Disability Support Worker in Albany, WA

Manager Residential Care

Facility Manager

Regional Support Coordinator

Disability Support Worker in Sawyers Valley, WA

Manager - Contract Delivery

Solutions Delivery Manager - Major Projects

Admissions Administrator (Customer Service)

Customer Service Manager

Regional Director

Rostering Coordinator | Applecross WA

Delivery Driver

Territory Manager

Branch Manager | Rental Power Solutions | Kalgoorlie

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