In-Demand Sales and service technician Jobs in Victoria

Service Desk Analyst
Accent Group —Cremorne VIC
- Full-time
- Computer Science
- POS
Quick Apply
Trainee/Qualified Pest Control Technician | Multiple Locations
Rentokil Initial —Melbourne VIC
- Full-time
- Customer service
- Fuel card
- Employee assistance program
Quick Apply
Field Service Manager
Energy Power Systems Australia —Mulgrave VIC
- Leadership
- Communication skills
- Health insurance
- Parental leave
Pool Service Technician
The Swimming Pool & Spa Association of Australia —Victoria
- Full-time
- Customer service
12h
Support Technician
CardioScan —Camberwell VIC
- Full-time
- Hybrid work
- Administrative experience
- Employee assistance program
Pool Store Service Manager
The Swimming Pool & Spa Association of Australia —Victoria
- $85,000 a year
- Full-time
- Management
- Customer service
- Team management
- Employee discount
Assistant Venue Manager
X-Golf Clyde North —Clyde North VIC
- $60,000 - $75,000 a year
- Weekend availability
- Hospitality
- Management
- Sales
- Employee discount
Quick Apply
15h
Field Service Technician/Service Specialist
Adaptalift Group —Truganina VIC
- From $40 an hour
- Overtime
- Mechanic experience
- Customer service
- Forklift
- Fuel discount
Quick Apply
Workshop Supervisor - West-Trans Service(VIC)
WEST-TRANS EQUIPMENT —Sunshine VIC
- Full-time
- Leadership
- Communication skills
Quick Apply
Demand and Supply Planner
Miele —Hawthorn East VIC
- Full-time
- Analysis skills
- No degree
- Communication skills
- Employee assistance program
- Employee discount
Accountant
Brewtech —Abbotsford VIC
- $80,000 - $90,000 a year
- Full-time
- Microsoft Excel
- ERP systems
- Analysis skills
Quick Apply
14h
Workshop Manager
Commercial Motor Vehicles Pty Ltd. —Somerton VIC
- Full-time
- Management
- Sales
- Leadership
- Health insurance
- Parental leave
Quick Apply
Field Computer/IT Technician
ITSOFT —Melbourne VIC
- Up to $27 an hour
- Part-time
- Sales
- Employee discount
Quick Apply
Service Technician - AU
Vestas —Melbourne VIC
- 8 hour shift
- Computer skills
- Employee assistance program
Technician
Autosports Group Limited —Melbourne VIC
- Full-time
- Mechanic experience
- Computer skills
- Communication skills
- Parental leave
- Employee assistance program
Quick Apply
Technician
Commercial Motor Vehicles Pty Ltd. —Warrnambool VIC
- Full-time
- Customer service
- Communication skills
- Health insurance
Quick Apply
Senior IT Cluster Specialist
Marriott International, Inc —Docklands VIC
- Full-time
- POS
- Resort
Service Technician
Otis —South Melbourne VIC
- Full-time
- Microsoft Word
- Microsoft Excel
Field Service Technician
EssilorLuxottica —Sumner VIC
- Analysis skills
- Time management
10d
Service Account Representative
Otis —South Melbourne VIC
- Full-time
- Microsoft Word
- Microsoft Excel
- Sales

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Service Desk Analyst

Accent Group -
Cremorne VIC

Quick Apply

Job Details

Full-time

Qualifications

Computer Science
ITIL
POS
Intune
Information Technology
VPN

Full Job Description

Join Accent Group one of Australia and New Zealand’s largest retail groups. With 850+ stores, 34 iconic brands and 30+ online platforms, we’re home to some of the world’s most recognised names, including HOKA, Skechers, Dr. Martens, Platypus, Hype DC, Stylerunner, Nude Lucy, Lacoste, Sports Direct and Vans. We’re driven by innovation, passionate about our people and committed to creating exceptional experiences for our customers and teams. Here individuality is celebrated, performance is rewarded and you’ll be empowered to make your mark.

The Service Desk Analyst provides first level IT support across retail stores, distribution centres, and corporate environments. This role ensures seamless technology operations in a high-volume, customer-focused retail setting, supporting POS systems, store network connectivity, in-store devices, and end-user applications.
The position plays a key role in maintaining business continuity and delivering exceptional service to internal stakeholders through timely and effective resolution of incidents and service requests.

Key Responsibilities include:

Provide prompt first and second-level support to stores, warehouse, and office users via phone, email, and ITSM system.
Troubleshoot issues with POS terminals, scanners, printers, EFTPOS, network connectivity, and mobile devices.
Support Microsoft 365, Windows 11, and Intune-managed devices.
Escalate high-impact or recurring issues to senior engineers or vendors, ensuring timely resolution.
Maintain detailed records of incidents, actions taken, and resolutions within SLA targets.
Support the deployment, configuration, and maintenance of in-store IT equipment (POS, handheld scanners, label printers, and All-in-One devices).
Liaise with field technicians, network teams, and store operations to coordinate onsite visits and remote fixes.
Assist with technology rollout activities including new store openings, relocations, and seasonal upgrades.
Provide professional, courteous support with a strong customer service focus.
Communicate effectively with store team members, regional and national leads, and warehouse supervisors to keep them informed on issue progress.
Prioritise requests based on business impact and ensure transparent communication on incidents affecting sales or operations.
Maintain accurate technical documentation, knowledge articles, and standard operating procedures.
Contribute to knowledge-sharing sessions and process improvement initiatives.
procedures.

To be successful you will ideally have:

Currently studying or recently completed a degree in Information Technology, Computer Science, or a related field
Passionate about building a career at the intersection of retail and technology
Experience supporting Microsoft 365, POS systems, Windows 10/11, Apple Devices and hardware troubleshooting.
Understanding of network fundamentals (Wi-Fi, VPN, Firewall and Switches).
Familiarity with ITIL incident, request, and change management processes.
Ability to function and collaborate within a team and remain approachable always.
Analytical thinker with the ability to identify trends and implement process improvements.
Ability to perform under pressure and manage competing priorities in a high-volume environment.

Why Join Accent Group?
Be part of a dynamic and growing company with a portfolio of the best global brands.
Opportunity to make a significant impact on our technology team.
Collaborative and supportive team environment.
Competitive salary and benefits package.

At Accent Group Limited we are committed to creating an inclusive workplace that promotes and values diversity and inclusion. We believe in the diversity of our people across age, gender, identity, race, sexual orientation, ethnicity, physical and mental ability. We strive on creating an equal employment environment where everyone from any background can be themselves. The Accent Group acknowledges, and pays respect, to the Traditional Owners and ongoing custodians of the land. The Aboriginal and Torres Strait Islander and Maori people.

Quick Apply

Refine Your Search

sales and service technician jobs in victoria

Service Desk Analyst

Trainee/Qualified Pest Control Technician | Multiple Locations

Field Service Manager

Pool Service Technician

Support Technician

Pool Store Service Manager

Assistant Venue Manager

Field Service Technician/Service Specialist

Workshop Supervisor - West-Trans Service(VIC)

Demand and Supply Planner

Accountant

Workshop Manager

Field Computer/IT Technician

Service Technician - AU

Technician

Technician

Senior IT Cluster Specialist

Service Technician

Field Service Technician

Service Account Representative

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