Have you got a strong grounding in helpdesk or technical support and are now looking to bring your skills to a fast-growing global MedTech business?
Role: Support Technician
Location: Camberwell (1 day WFH, Full-time, HQ office hours)
The Role:
As our Support Technician, you'll be the first point of contact for technical support across CardioScan's global operations - resolving requests from both external customers and internal employees via phone, email, Zendesk, Microsoft Teams and other support channels. You'll bring strong customer focus and confident phone-support skills, working closely with IT, Development, Biomed, Clinical Services and Sales teams to resolve incidents, fulfil service requests, and keep customer satisfaction high.
What's in it for you
- A varied, hands-on role spanning both internal IT support and customer-facing
- Close collaboration with IT, Development, Biomed, Clinical Services and Sales teams
- Exposure to a genuinely global business and a broad range of stakeholders - from Leadership and Country Managers to Cardiologists and Clinical teams
- The chance to build your technical breadth across hardware, software, cloud platforms, M365 and more
- A supportive team environment where problem-solving and initiative are valued
- A vibrant Camberwell HQ office, great people, and regular team and company events
Who we're looking for
Years of experience matter less than how you operate.
You're someone who:
- Has 2+ years' experience in a Helpdesk or technical support role, ideally within a call centre, service desk or customer support environment
- Is confident handling inbound and outbound calls, troubleshooting over the phone, and communicating clearly with technical and non-technical users alike
- Has experience supporting Windows environments, with a basic understanding of Microsoft 365 administration and troubleshooting
- Is comfortable supporting laptops, mobile devices, peripherals and remote access tools
- Brings a strong customer service mindset and can handle high call volumes professionally
- Stays calm under pressure, with sharp troubleshooting and problem-solving instincts
- Experience in the medical or cardiology sector, and/or Zendesk administration, is highly regarded but not required
Why CardioScan
We're a fast-moving, globally scaling business with a genuinely meaningful mission. Joining us means:
- A front-row seat to growth at a global medtech business scaling fast
- Ongoing investment in your professional development and leadership growth
- A culture that lives its values of Ambition, Accountability and Integrity, day to day
- Ongoing development, learning opportunities and room to grow with the business
- Quarterly awards, birthday leave and global EAP
We're proud to be certified as a Great Place to Work®, reflecting our genuine investment in culture, diversity, and delivering an exceptional customer experience.
CardioScan is an equal opportunity employer committed to attracting and retaining a diverse workforce.
