In-Demand Client experience manager Jobs in Spring Hill, Qld

Client Experience Manager
First Focus —Brisbane QLD
- Up to $160,000 a year
- Hybrid work
- Leadership
- Communication skills
Quick Apply
3d
External Auditor
SRJ Walker Wayland —Brendale QLD
- $75,000 - $90,000 a year
- Full-time
- Microsoft Excel
- In-person
- Communication skills
- Referral program
Quick Apply
HR/Recruitment Coordinator
All Aged Care —Spring Hill QLD
- $70,000 - $85,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Recruiting
Quick Apply
8d
Rail Consultant
Quadrant Rail Consulting —Brisbane QLD
- $140,000 - $170,000 a year
- Full-time
- Hybrid work
- Engineering
- Maintenance
- English
Quick Apply
8d
GIM - Client Experience Advisor
Grace Removals —Willawong QLD
- Full-time
- CRM software
- Sales
- Customer service
- Wellness program
- Employee assistance program
Contract Administrator
Glenview Developments & Construction Pty Ltd —Brisbane QLD
- $100,000 - $160,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
Quick Apply
WH&S Manager
Ventia Pty Limited —Bowen Hills QLD
- $180,000 - $200,000 a year
- Contract
- Construction experience
- Leadership
- Communication skills
- Employee assistance program
- Employee discount
Office Administrator
G.James —Brisbane QLD
- Urgently hiring
- ERP systems
- Microsoft Office
- Administrative experience
- Health insurance
- Employee assistance program
Client Engagement Manager
Toll Group —Brendale QLD
- Full-time
- Management
- Business development
Client Care Manager
Animal Emergency Australia —Underwood QLD
- $85,000 - $92,000 a year
- Full-time
- Team management
- Leadership
- Communication skills
- Employee assistance program
Quick Apply
10d
HR Specialist, Contracts Management - APAC
Remote —Brisbane QLD
- $29,750 - $67,000 a year
- Remote
- Google Suite
- Conflict management
- AI
- Annual leave
- Work from home
Account Manager
ME Elecmetal Australia Pty Ltd —Brisbane QLD
- $140,000 - $150,000 a year
- Full-time
- Hybrid work
- Engineering
- Analysis skills
- Manufacturing
- Work from home
Quick Apply
Office Manager
Proactive Health —Brisbane QLD
- $80,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Bachelor's degree
Quick Apply
8d
Sales Executive
Geoimage —Fortitude Valley QLD
- $79,500 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Quick Apply
4d
Contract Manager
Clario —Brisbane QLD
- $120,000 - $140,000 a year
- Contract
- Engineering
- Bachelor's degree
- Business Administration
Quick Apply
Clinic Manager
Brazilian Beauty —Albion QLD
- Nursing
- No experience needed
- Clinic
- Wellness program
Assistant Beauty Manager
Brazilian Beauty —Albion QLD
- Nursing
- No experience needed
- Clinic
- Wellness program
Supply and Distribution Manager
Mac Container Services Pty Ltd —Brisbane QLD
- $100,000 - $147,000 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Business Administration
Quick Apply
Business Development Manager
USA TODAY Co. —Brisbane QLD
- $130,000 a year
- Full-time
- Hybrid work
- Business development
- Communication skills
- Negotiation
Office Manager
Redlands Accounting and Taxation —Wellington Point QLD
- $80,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Accounting
Quick Apply

I want to receive the latest job alert for client experience manager in spring hill, qld

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

client experience manager jobs near spring hill, qld

Client Experience Manager

First Focus
Brisbane QLD

Quick Apply

Job Details

Up to $160,000 a year
3 days ago

Benefits

Company car

Qualifications

Leadership
Communication skills

Full Job Description

Whether you are grabbing your first coffee in Sydney, trying to beat Brisbane traffic, or just pretending your inbox is not already judging you, the job is the same. Great customer experience does not happen by accident.

Our customers do not judge us by one ticket, one project or one interaction. They judge us by the overall experience of working with First Focus.

We are looking for someone who can turn customer feedback and insight into meaningful improvements that make that experience easier, faster, more consistent and more proactive.

You will lead our customer experience strategy and execution across our delivery teams. You will combine customer feedback with operational data to identify where improving the customer experience will have the biggest impact, ensuring those insights shape decisions, drive continuous improvement and strengthen a customer-first culture.

We call this a Super-Green experience, one that is easy, fast, consistent and keeps customers informed every step of the way.

This is a cross-functional role, reporting to the Chief Experience Officer. You will not manage delivery teams directly, but you will have the mandate to influence priorities, hold teams accountable for customer outcomes, and bring your own ideas for how to get there.

About First Focus

First Focus has grown into a team of nearly 500 people across Australia, New Zealand and the Philippines, and we are proud to be recognised as Australia’s #1 ranked mid-market MSP by Cloudtango for nine years running.

We have spent more than 15 years building a business that is stable, trusted and still growing. Smart people get the trust to do their jobs properly, backed by supportive leadership, real development and not too much of the usual workplace theatre.

Our values matter here, especially Wow the Customer, Be the Solution and Never Stop Growing. You can learn more about them here: https://www.firstfocus.com.au/about-us/

Requirements

Key responsibilities

Be the voice of the customer, ensuring feedback and insights are turned into practical improvements across the business.
Map the customer journey, identify where customers experience unnecessary effort or frustration, and improve those interactions.
Drive customer experience initiatives by partnering with delivery teams to improve products, processes and service delivery.
Champion a customer-first culture by influencing leaders and teams to consider customer impact in everyday decisions, anchored in our Super-Green standard of easy, fast, consistent and informed.
Develop customer experience capability by delivering training, coaching and practical guidance that helps delivery teams create better customer outcomes.
Provide customer experience insights and reporting, identifying trends, measuring outcomes and recommending priorities for improvement.

What we are looking for

5+ years’ experience in customer experience, customer success, CSAT / VoC programs, or a related customer advocacy role.
Familiarity with the IT industry, prior experience working with or for an MSP is a plus.
A track record of influencing outcomes across delivery teams without formal authority. You know how to build buy-in from frontline teams through to leadership.
Hands-on experience with customer journey mapping and identifying moments of truth in the customer lifecycle.
Comfort turning qualitative and quantitative customer feedback into a clear, prioritised action plan.
Experience helping operational or technical teams improve the customer experience through coaching, training or practical guidance.
Strong communication skills. Able to translate customer pain points into language that resonates across delivery teams and executives.
A builder’s mindset. This role is still taking shape, and we want someone who will bring their own point of view on how to run it, not just execute a fixed playbook.

Benefits

Why First Focus

Along with the chance to shape customer experience across a business that genuinely cares about getting it right, you will enjoy:

Competitive salary package including up to $160,000 + super + other benefits.
Flexible hybrid working for work-life balance.
Free access to Uprise, with 1:1 coaching from qualified psychologists or counsellors.
Our Never Stop Growing commitment, including 10 paid study days per year, exam fees paid, and pay rises for certifications (conditions apply).
Internal training opportunities and a learning library.
FastTrack mentoring.
MAD, our Making A Difference Council for equality, charity and environment.
Tesla company car option (conditions apply).
Regular social events and a great team culture.

If you want to help shape a Super-Green customer experience, one that is easy, fast, consistent and informed, we would love to hear from you.

Neurodiversity: First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

AI in Recruitment: We use AI-assisted recruitment tools as part of our recruitment process. These tools do not make hiring decisions. Candidate information is handled in accordance with the Privacy Act 1988 (Cth).

Quick Apply

Refine Your Search

client experience manager jobs in spring hill, qld

Client Experience Manager

External Auditor

HR/Recruitment Coordinator

Rail Consultant

GIM - Client Experience Advisor

Contract Administrator

WH&S Manager

Office Administrator

Client Engagement Manager

Client Care Manager

HR Specialist, Contracts Management - APAC

Account Manager

Office Manager

Sales Executive

Contract Manager

Clinic Manager

Assistant Beauty Manager

Supply and Distribution Manager

Business Development Manager

Office Manager

I want to receive the latest job alert for client experience manager in spring hill, qld

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected