In-Demand Ict customer support Jobs in South Melbourne Vic

ICT Customer Support Officer
Your Business Listing Pty Ltd —South Melbourne VIC
- $80,000 - $90,000 a year
- Full-time
- CRM software
- Computer Science
- Customer service
Quick Apply
Service Desk Analyst_Full Time_Burnley VIC
Estia Health —Melbourne VIC
- $40.20 an hour
- Full-time
- Microsoft Office
- Communication skills
- Employee assistance program
13d
ICT Support Technician
iMobile Store Pty Ltd —Moorabbin VIC
- $75,000 - $80,000 a year
- Full-time
- Customer service
- Analysis skills
- In-person
Quick Apply
12d
Expression of Interest - Test Engineers - TSPV
Leidos —Melbourne VIC
- Full-time
- Computer science
- Management
- No degree
- Annual leave
Australian Charities and Not-for-profits Commission IT Helpdesk Support Officer - APS 4
Australian Taxation Office —Melbourne City Centre VIC
- $84,028 - $91,199 a year
9d
Information Technology Service Desk analyst (Australia)
STACK Infrastructure APAC —Melbourne VIC
- Full-time
- Azure
- Management
- Microsoft Office
Quick Apply
ICT System and Field Technician
Integral Connection t/as Network Overdrive —Melbourne VIC
- $26,000 - $35,000 a month
- Part-time
- SQL
- SharePoint
Quick Apply
ICT Business Development Manager – Payment Technology
HUEPAY SOLUTION PTY LTD —Melbourne VIC
- $95,000 - $105,000 a year
- Full-time
- Hybrid work
- Business development
- APIs
- Communication skills
Quick Apply
5d
Technology Support Specialist - Onsite (Geelong)
Epworth —Richmond VIC
- Full-time
- Management
- Administrative experience
- No degree
- Relocation assistance
Quick Apply
Australian Charities and Not-for-profits Commission IT Helpdesk Team Leader - APS 6
Australian Taxation Office —Melbourne City Centre VIC
- $101,142 - $116,131 a year
- Leadership
9d
ICT Business Analyst
Fantasy Caravan Pty Ltd —Melbourne VIC
- $100,000 a year
- Full-time
- Management
- Analysis skills
- Bachelor's degree
Quick Apply
3h
Business Support Officer, SS CCS Workplace Services
Victorian Government —Melbourne VIC
- $81,496 - $98,955 a year
- Part-time
- Recruiting
- Communication skills
5d
ICT Business Analyst
SkillQuest —Ravenhall VIC
- $90,000 - $100,000 a year
- Full-time
- CRM software
- Management
- Analysis skills
- Professional development assistance
Quick Apply
5h
Senior Solution Specialist | M365
Datacom —Melbourne VIC
- Full-time
- Hybrid work
- Administrative experience
- Analysis skills
- SharePoint
Quick Apply
Business Support Officer, SS CCS Workplace Services
Department of Health —Melbourne City Centre VIC
- Part-time
- Recruiting
- Communication skills
4d
Project Manager - PT
Leidos —Melbourne VIC
- Part-time
- Management
- Organisational skills
- Agile
- Annual leave
Program Operations Coordinator
Leidos —Melbourne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
8d
Service Delivery Manager
Acquire Intelligence —Melbourne VIC
- Full-time
- Azure
- Administrative experience
- Communication skills
- Referral program
ICT Technician Level 2
Westbourne Grammar School —Truganina VIC
- Full-time
- Azure
- Management
- Communication skills
7d
IT Hardware Technician
A.M.T ELECTRONICS PTY LTD —Melbourne VIC
- $80,000 a year
- Full-time
- Software troubleshooting
- Customer service
- English
- Employee discount
Quick Apply
2d

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ict customer support jobs near south melbourne vic

ICT Customer Support Officer

Your Business Listing Pty Ltd -
South Melbourne VIC

Quick Apply

Job Details

Full-time
$80,000 - $90,000 a year

Qualifications

CRM software
Computer Science
Customer service
Communication skills
Information Technology

Full Job Description

About us

Your Business Listing Pty Ltd provides digital business-listing, online presence and review-management services to Australian businesses. We help our customers improve and manage their visibility across online platforms through practical technology and ongoing support.

We are seeking an experienced ICT Customer Support Officer to join our Melbourne team. This role is responsible for providing technical support, education and guidance to customers, as well as assisting with the deployment and maintenance of our computer systems and digital platforms.

Key responsibilities

Provide technical support to customers by telephone, email, remote access and support-ticketing systems.
Assist with customer onboarding, account activation and platform configuration.
Diagnose and resolve software, browser, connectivity, system-access and account-related issues.
Support customers with their online business listings, review-management tools and other digital services.
Investigate inaccurate, missing or duplicated business information across supported platforms.
Educate customers on the correct and effective use of our systems and services.
Record, prioritise and manage technical support requests through to resolution.
Escalate complex software, integration or infrastructure issues to senior ICT personnel or external providers.
Provide basic internal ICT support for computers, email, software and user access.
Prepare and maintain user guides, troubleshooting procedures and technical documentation.
Identify recurring technical problems and recommend improvements to systems and support processes.
Handle customer information in accordance with privacy and cyber security requirements.

About you

A relevant degree qualification in Information Technology, Computer Science or a related field; or at least three years of relevant work experience in ICT or technical customer support.
Experience diagnosing and resolving software, account-access, browser and connectivity issues.
Strong troubleshooting, analytical and problem-solving skills.
Excellent written and verbal communication skills.
Ability to explain technical information clearly to customers with varying levels of technical knowledge.
Strong customer service skills and a professional, patient approach.
Ability to manage multiple support requests and competing priorities.
Experience with CRM, ticketing or cloud-based software platforms is desirable.
Knowledge of online business listings, review platforms or digital marketing services would be advantageous.

What we offer

Competitive salary of $80,000–$90,000 plus superannuation.
Permanent full-time employment.
Supportive and professional team environment.
Ongoing product and technical training.
Opportunity to develop your skills within a growing Australian digital services business.

If you have strong technical knowledge, excellent customer service skills and enjoy helping businesses get the most from digital technology, we would welcome your application.

Please apply with your résumé and a brief cover letter.

Pay: $80,000.00 – $90,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

ict customer support jobs in south melbourne vic

ICT Customer Support Officer

Service Desk Analyst_Full Time_Burnley VIC

ICT Support Technician

Expression of Interest - Test Engineers - TSPV

Australian Charities and Not-for-profits Commission IT Helpdesk Support Officer - APS 4

Information Technology Service Desk analyst (Australia)

ICT System and Field Technician

ICT Business Development Manager – Payment Technology

Technology Support Specialist - Onsite (Geelong)

Australian Charities and Not-for-profits Commission IT Helpdesk Team Leader - APS 6

ICT Business Analyst

Business Support Officer, SS CCS Workplace Services

ICT Business Analyst

Senior Solution Specialist | M365

Business Support Officer, SS CCS Workplace Services

Project Manager - PT

Program Operations Coordinator

Service Delivery Manager

ICT Technician Level 2

IT Hardware Technician

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