Key Tasks / Duties
- Provide Level 1 and Level 2 technical support for hardware, software and network issues.
- Install, configure and maintain desktop computers, laptops, Windows operating systems and business applications.
- Diagnose and resolve hardware, software and system performance issues.
- Assist with user account management, password resets and access permissions.
- Support LAN connectivity and basic network troubleshooting.
- Perform system updates, software installation, antivirus monitoring and data backup.
- Maintain IT equipment and asset registers.
- Assist with testing and implementing new software and system upgrades.
- Escalate complex technical issues when required.
- Maintain technical documentation and support records.
- Ensure compliance with IT security policies and organisational procedures.
- Provide friendly and professional technical support to staff and assist with improving IT support processes.
Other Requirements
- Relevant qualification in Information Technology, Computer Systems or a related field.
- Previous experience in an ICT Support Technician or similar IT support role.
- Knowledge of Windows operating systems, computer hardware and basic networking.
- Good troubleshooting and analytical skills.
- Strong communication and customer service skills.
- Ability to work independently and as part of a team.
- Good attention to detail and time management skills.
Pay: $75,000.00 – $80,000.00 per year
Work Location: In person
