In-Demand work from home Jobs in rivervale, wa

Customer Support Consultant
RPMGlobal —Perth WA
- Full-time
- Analysis skills
- Communication skills
Quick Apply
4h
Administrative Assistant
Department of Education —East Perth WA
- $76,912 - $82,464 a year
- Full-time
- Remote
- Databases
- Administrative experience
- Organisational skills
- Parental leave
- Employee assistance program
2d
EXPRESSION OF INTEREST - CUSTOMER SERVICE OFFICER - INBOUND WA
Winc —Perth Airport WA
- No weekends
- Hybrid work
- Hospitality
- Customer service
- Salesforce
- Parental leave
- Employee assistance program
4d
Casper Test Rater (On-Demand Contract Work Remote in Australia)
Acuity Insights —Perth WA
- Contract
- Remote
- Writing skills
- Master's degree
- University
Quick Apply
Payroll Officer
Department of Education —East Perth WA
- $86,439 - $92,795 a year
- Full-time
- Remote
- Parental leave
5d
English Marking - Booklets and Writing Pieces
Elite Tutoring —Nedlands WA
- $20 - $22 an hour
- Hybrid work
- Writing skills
- Senior Secondary Certificate of Education
- Communication skills
- Work from home
Quick Apply
9d
Customer Support Team Lead
RPMGlobal —Perth WA
- Full-time
- Remote
- Management
- Computer Science
- Software troubleshooting
Quick Apply
4h
Generalist Junior Consultant and Consultants, Perth
Boston Consulting Group —Perth WA
- Full-time
- Doctoral degree
- Master's degree
- Education
Customer Support Consultant
RPMGlobal Holdings Limited —Perth WA
- Full-time
- Analysis skills
- Communication skills
8h
Community Engagement Officer
Department of Communities —Perth WA
- $95,782 - $100,526 a year
- Full-time
- Health insurance
- Work from home
2d
Student Census Support Officer
Department of Education —East Perth WA
- $86,439 - $92,795 a year
- Full-time
- Remote
- Databases
- Organisational skills
- Computer skills
- Parental leave
10d
Content Design - Officer
Water Corporation —Leederville WA
- $93,249 a year
- Full-time
- Remote
- Microsoft Office
- Annual leave
- Work from home
4h
Online English, Maths & Science Tutor (Work From Home)
Elite Tutoring —Perth WA
- $30 an hour
- Weekend availability
- Remote
- Communication skills
- Teaching
- Work from home
Quick Apply
2d
Data Integrity Officer
Department of Education —East Perth WA
- $95,782 - $100,526 a year
- Full-time
- Remote
- Research
- Communication skills
- Parental leave
5d
Dressmaker
Diala Majrouh —Piara Waters WA
- $30 - $40 an hour
- In-person
- Work from home
Quick Apply
Business Administrator
Ace Tutoring —West Perth WA
- $24.50 - $38.78 an hour
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Computer skills
- Free parking
- Employee discount
Quick Apply
Private Y5, 7, 10 MATHS Tutor and Mentor: In-Home and Online
JDN Tuition —St James WA
- $35 - $60 an hour
- Part-time
- Senior Secondary Certificate of Education
- In-person
- Communication skills
Quick Apply
10d
Administration Support – Insurance (Mining)
Aon Corporation —Perth WA
- Customer service
- Microsoft Office
- Administrative experience
- Work from home
Fraud Detection Officer Perth
Bankwest —Perth WA
- Full-time
- Remote
- Customer service
- Financial services
- Work from home
Scheduler
Brightwater Care —Inglewood WA
- Up to $18,550 a year
- Weekend availability
- Remote
- Customer service
- Data entry
- In-person

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Customer Support Consultant

RPMGlobal -
Perth WA

Quick Apply

Job Details

Full-time
4 hours ago

Qualifications

ITIL Certification
Analysis skills
Application support
Communication skills

Full Job Description

About the Role

RPMGlobal (RPM) is seeking a Customer Support Consultant to provide technical and functional support services for our Mine Planning and Finance Software Solutions. This is a permanent full-time role based in either our Perth CBD office or Brisbane CBD headquarters. This position is in-office; however, it allows for ad hoc working from home.

The Customer Support Consultant will be responsible for investigating, troubleshooting, and resolving customer support cases across this product suite. RPM’s Mine Planning solutions enable planners to optimise the sequencing of material extraction, helping maximise operational value and efficiency. The Finance suite supports finance professionals in forecasting and modelling future costs and revenues for mining operations.

To achieve excellent customer outcomes, the Customer Support Consultant will be required to work directly with end users of these products and with various teams across our business.

Candidates with prior experience using RPM’s Mine Planning or Finance software, or comparable mine planning and scheduling systems, will be highly regarded.

Key Responsibilities

Monitor, prioritise, and respond appropriately to all application support requests.
Effective communication with customers and colleagues throughout the ticket life-cycle.
Investigate, diagnose, and resolve software/application issues in a timely manner.
Manage customer escalations in accordance with agreed SLAs and support agreements.
Ensure accurate and detailed documentation of incidents, root causes, and resolutions within the ticketing system.
Proactively identify recurring issues and maintain a central knowledge base of known support issues.
Maintain compliance with internal processes, quality standards, and security policies.
Collaborate with global support teams to ensure consistent service delivery across regions.
Maintain a high level of customer engagement and satisfaction.

About You

Proven experience in application or software support within a customer-facing environment.
Strong analytical and problem-solving skills, with the ability to prioritise tasks and effectively diagnose and resolve complex issues.
Experience with ticketing systems and support documentation (advantageous).
Strong communication skills to explain technical concepts to end users.
Collaborative team player with the ability to work effectively across global teams.
Exposure to the mining industry or mining software would be highly regarded.
ITIL Certifications and relevant experience would be desirable.
Strong command of the English language in both verbal and written form.
Must have the legal right to work in Australia.

About RPM

RPMGlobal is the mining industry’s leading enterprise technology and training provider and has been at the forefront of change and innovation in the mining industry for over 50 years.

We advance the mining industry towards a safer, more efficient, and more sustainable future through the delivery of innovative software solutions and deep domain mining expertise. Guided by our underlying principles of mining expertise, innovation, and sustainability, we strive to create safer and more efficient operations for our mining customers.

Our focus on providing advanced mining enterprise technology and training across the mining lifecycle enables us to guide customers through the industry's current and emerging challenges worldwide. This includes helping them meet the shift in social norms and consumer and investor ESG-related expectations.

Please, no agencies or recruiters.

Quick Apply

Refine Your Search

work from home jobs in rivervale, wa

Customer Support Consultant

Administrative Assistant

EXPRESSION OF INTEREST - CUSTOMER SERVICE OFFICER - INBOUND WA

Casper Test Rater (On-Demand Contract Work Remote in Australia)

Payroll Officer

English Marking - Booklets and Writing Pieces

Customer Support Team Lead

Generalist Junior Consultant and Consultants, Perth

Customer Support Consultant

Community Engagement Officer

Student Census Support Officer

Content Design - Officer

Online English, Maths & Science Tutor (Work From Home)

Data Integrity Officer

Dressmaker

Business Administrator

Private Y5, 7, 10 MATHS Tutor and Mentor: In-Home and Online

Administration Support – Insurance (Mining)

Fraud Detection Officer Perth

Scheduler

I want to receive the latest job alert for work from home in rivervale, wa

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