Love helping people? Obsessed with solving problems? Know your way around superannuation (or keen to learn)? We’ve got the perfect role for you!
We’re on the hunt for a passionate Customer Service Officers (Member Services Consultant) to be the friendly voice (and keyboard!) behind our superannuation and retirement support team. You’ll be the first point of contact for members, helping them navigate their accounts, understand their options, and feel confident about their financial future.
What You’ll Be Doing
- Answer inbound calls and respond to emails with warmth and professionalism.
- Make outbound calls to follow up and add value to member experiences.
- Dive into Click to Chat and help us grow this exciting service channel.
- Resolve queries efficiently and anticipate member needs for first-call resolution.
- Spot opportunities to offer value-add services (no financial advice required!).
- Collaborate with your team, share ideas, and celebrate wins together.
What You’ll Bring
- A genuine love for customer service and helping others.
- Excellent communication skills and a friendly phone manner.
- Strong attention to detail and problem-solving skills.
- Ability to work under pressure and meet performance targets.
- Previous contact centre experience (especially in financial services) is a plus.
- ASFA qualification or superannuation knowledge? Even better!
Why You’ll Love Working Here
- Hybrid Flexibility : Work from home 50% of the time and from our St Georges Tce Office.
- Career Growth : Learn, grow, and explore new service channels like Click to Chat.
- Supportive Team : Work with people who care about your success.
- Continuous Learning : Training, development, and superannuation knowledge-building.
If you’re ready to bring your energy, empathy, and enthusiasm to a role that truly makes a difference— apply now and help us support Australians on their retirement journey!
MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly.
Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.
A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.
Our MUFG Retirement Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.
By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.
MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.
We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential.
We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.
Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.
