In-Demand Case worker Jobs in Richmond Vic

Help Desk Officer (commercial Cleaning) - Malvern VIC
Menzies Group —Malvern VIC
- $65,000 a year
- Monday to Friday
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Work from home
9d
Medical Receptionist Community Service Richmond
Inspiro —Hawthorn VIC
- $33.62 an hour
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Parental leave
- Employee assistance program
4d
Medical Receptionist Community Service Richmond
Access Health and Community —Richmond VIC
- $33.62 an hour
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Parental leave
- Employee assistance program
Quick Apply
4d
Community Worker
Disability Talk Pty Ltd —West Melbourne VIC
- $76,515 a year
- Full-time
- In-person
- Communication skills
Quick Apply
Youth Participation Worker
The Salvation Army —St Kilda VIC
- Part-time
- Communication skills
- Annual leave
- Parental leave
8d
Employment Coach
genU —Coburg VIC
- $65,957 - $71,195 a year
- Full-time
- Customer service
- Microsoft Office
- University
- Annual leave
- Employee assistance program
Post Release Case Worker
The GEO Group Australia Pty Ltd —Ravenhall VIC
- $94,000 - $104,000 a year
- Full-time
- Research
- Case management
- No degree
- Free parking
- Employee assistance program
9d
Disability Support Worker (Casual)
Oryx Care —Kensington VIC
- $41.76 an hour
- Weekend availability
- First Aid Certification
- In-person
- Communication skills
- Professional development assistance
Quick Apply
9d
Disability Coordinator and Support Worker
Permalink Support Services —Clayton South VIC
- $33.42 an hour
- Master's degree
- First Aid Certification
- Case management
- Employee assistance program
- Professional development assistance
Quick Apply
Youth Justice Worker (Custodial) - Parkville
Department of Justice and Community Safety —Parkville VIC
- Up to $107,278 a year
- Full-time
- CPR Certification
- First Aid Certification
- Paid training
- Annual leave
Justice Transition & Community Reintegration Support Worker (ABN)
AYA HOME & COMMUNITY SERVICES —Melbourne VIC
- $40 - $80 an hour
- CPR Certification
- First Aid Certification
- Rehabilitation centre
Quick Apply
7d
NDIS Participant Case Manager/Coordinator- Melbourne - Immediate Start!
LHR —Melbourne VIC
- $48 - $60 an hour
- Urgently hiring
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Support Worker
ATZ Care —Melbourne VIC
- $32 - $40 an hour
- Part-time
- First Aid Certification
- Communication skills
Case Manager - Family Services
The Victorian Aboriginal Child Care Agency (VACCA) —Preston VIC
- $88,099 - $94,791 a year
- Full-time
- Working with children
- Parental leave
Residential Care Worker - Day, Afternoon & Actives
MacKillop Family Services —Dandenong VIC
- $34.58 - $41.45 an hour
- Part-time
- First Aid Certification
- Paid training
- Employee assistance program
Residential Care Worker - Sleepover Shifts
MacKillop Family Services —Dandenong VIC
- $34.58 - $41.45 an hour
- Part-time
- First Aid Certification
- Paid training
- Employee assistance program
NDIS Support Coordinator
Blue Star Homecare —Melbourne VIC
- Part-time
- Case management
- Employee assistance program
Home Support Worker
Merri-bek City Council —Coburg VIC
- $39.74 an hour
- Part-time
- Hybrid work
- Travel reimbursement
- Annual leave
22h
2IC – Supported Independent Living
New Growth Care Group —Caulfield VIC
- Full-time
- First Aid Certification
- Care plans
- Leadership
Quick Apply
NDIS Support Coordinator
Wintringham —Melbourne VIC
- $42.76 - $47.40 an hour
- Full-time
- First Aid Certification
- Case management
- Communication skills
- Employee assistance program
5d

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Help Desk Officer (commercial Cleaning) - Malvern VIC

Menzies Group -
Malvern VIC

Apply Now

Job Details

Casual
$65,000 a year
9 days ago

Benefits

Work from home

Qualifications

Microsoft Word
Microsoft Excel
Industrial cleaning
Microsoft Outlook
Management
Microsoft Office
Data entry
Cleaning
Computer skills
Communication skills

Full Job Description

Job No: MG1196
Location: MALVERN
Employment Status: Casual No. of Vacancies: 15 Closing Date: 31 Jul 2026 AEST

ABOUT THE ROLE

This position is not an IT service desk but a Help Desk role servicing commercial and industrial cleaning clients.

A rare opportunity has become available for a highly-qualified and driven Help Desk & Reporting Officer (Junior role) in our head office based in Malvern (Monday to Friday: 11am-7pm, salary $65,000 per annum.

The role will prepare and process general and specialised administration functions, including daily, weekly & monthly reporting, including consolidation, distribution and analysis of key data associated with national/key contracts. Support to the Menzies Help Desk to ensure compliance to client contract terms & conditions and Menzies internal management procedures is also involved (including logging of work requests, complaints and various reporting duties).

Reporting to the Senior Help Desk Officer and General Manager Corporate Services you will be responsible for providing first level of support to our national customer base while escalating issues to the management team. First call resolution rate is critical with a strong focus on customer satisfaction and prompt completion of work requests to ensure customer KPI's are maintained and exceeded.

Duties / Responsibilities

Production and distribution of time attendance and compliance reporting: verification of service delivery and hours
Managing in-bound calls and emails and responding to both internal and external customers in a professional and timely manner
Process and allocate work requests or issues to Managers across the business, utilising the Menzies internal Help Desk system, and our clients' in-house Help Desk systems
Timely follow-up on work order requests to ensure client KPI's are achieved
Case management support as required
Support quality administrative functions such as filing and data entry
Facilitate the accurate & timely updating of Help Desk reports
Communicate to management the operational issues affecting customer relations, including escalation of key matters
After hours support where required (i.e. Public Holidays work from home location)

Essential Criteria for Position:

Advanced Microsoft Excel skills, well-developed computer skills (including proficiency with the full Microsoft Office suite including Outlook & Word)
Fast and accurate data entry skills
High degree of drive, initiative, motivation and outcome orientation with the capacity to deal with multiple and often conflicting priorities
Effective written and verbal communication skills, with the ability to build and maintain relationships and share specialist knowledge and technical skills within a team environment.
Exceptional follow-up and reporting abilities
High level of multi-tasking skills
Ability to be firm or persistent when necessary
Friendly and sociable, a 'team player' interacts well with both internal and external customers
Previous experience in a similar role, or within the cleaning industry is desirable (however not essential).

The role will require the applicant to undertake a National Police Record check and you must have full working rights in Australia.

You will be joining a team where you can develop your skills and experience personal growth whilst having access to management support at all times. Menzies Help Desk is addressing and managing work orders and client requests for commercial and industrial cleaning. You will be liaising with our cleaning operations and corporate teams as well as clients who may be requesting additional cleaning and rectifications via email, phone or ticket requests via their own platforms.

You will be working out of our Head Office in Malvern; however, this can be reviewed after the first 6 months.

ABOUT US

Our Vision:

Maintain, develop, and grow long term sustainable partnerships with our employees and clients by ensuring transparency, quality, safety, environmental awareness in our service delivery across Australia. Together with our 57+ years’ experience within the cleaning industry, our growth and business strategy will be one driven from contemporary methodologies through technology advancement and our continual commitment to the environment through our ESG targets and objectives.

Our Values:

Safety in everything we do
Team collaboration and respect
Environment & Sustainability
Exceptional customer service
People, Passion & Pride

Menzies is always looking for enthusiastic, motivated individuals to join our team. Our status as an Equal Opportunity Employer is reflected in the diversity of team members. Staff performance is regularly assessed to confirm that work is up to our professional standard.

As we continue to grow, we are currently looking for a reliable, self-motivated and committed individual to join our team in Victoria.

We acknowledge that diversity in Menzies workforce increases the effectiveness of teams and our capacity for innovation. We welcome applications from Indigenous people, workers of all ages, people with disabilities, people who identify as LGBTIQ+ and those from culturally and linguistically diverse backgrounds.

Apply Now

Refine Your Search

case worker jobs in richmond vic

Help Desk Officer (commercial Cleaning) - Malvern VIC

Medical Receptionist Community Service Richmond

Medical Receptionist Community Service Richmond

Community Worker

Youth Participation Worker

Employment Coach

Post Release Case Worker

Disability Support Worker (Casual)

Disability Coordinator and Support Worker

Youth Justice Worker (Custodial) - Parkville

Justice Transition & Community Reintegration Support Worker (ABN)

NDIS Participant Case Manager/Coordinator- Melbourne - Immediate Start!

Support Worker

Case Manager - Family Services

Residential Care Worker - Day, Afternoon & Actives

Residential Care Worker - Sleepover Shifts

NDIS Support Coordinator

Home Support Worker

2IC – Supported Independent Living

NDIS Support Coordinator

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Job No: MG1196
Location: MALVERN
Employment Status: Casual No. of Vacancies: 15 Closing Date: 31 Jul 2026 AEST

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case worker jobs in richmond vic

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Job No: MG1196 Location: MALVERN Employment Status: Casual No. of Vacancies: 15 Closing Date: 31 Jul 2026 AEST

Job No: MG1196
Location: MALVERN
Employment Status: Casual No. of Vacancies: 15 Closing Date: 31 Jul 2026 AEST