In-Demand Service delivery manager Jobs in North Sydney, Nsw

Senior Client Delivery Manager
Sourceo —Macquarie Park NSW
- Contract
- Organisational skills
- Leadership
- Parental leave
- Employee discount
18h
Services Team Manager - BMS
Sourceo —Sydney NSW
- Full-time
- Communication skills
18h
Services Sales Representative IV
Sourceo —Sydney NSW
- Full-time
- Sales
- Bachelor's degree
- AI
- Health insurance
- Life insurance
18h
Business Development Manager - HVAC Projects
Sourceo —Sydney NSW
- Full-time
- Management
- Salesforce
- Business development
18h
Service Delivery Manager
Premier's Department —Sydney NSW
- $133,348 - $146,945 a year
- Full-time
- Employee assistance program
9d
Service Delivery Manager
EFEX —Sydney NSW
- Full-time
- Management
- Salesforce
- In-person
Quick Apply
6d
Service Delivery Manager
EY —Sydney NSW
- On call
- Recruiting
- Parental leave
Service Delivery Manager
Unisys —Sydney NSW
- Full-time
Service Manager - Hygiene
Rentokil Initial —Sydney NSW
- Full-time
- Management
- Customer service
- Leadership
Quick Apply
11d
Service Delivery Manager – Cleaning Operations
Ozland Group Services PTY LTD —Pyrmont NSW
- $80,000 - $90,000 a year
- Full-time
- Cleaning
- In-person
- Communication skills
Quick Apply
4d
Operations Manager - NDIS Service Provider
Good Directions —Hornsby NSW
- From $175,000 a year
- Full-time
- Hybrid work
- Management
- Sales
- Business development
- Travel reimbursement
- Work from home
Quick Apply
Hospitality Manager
Camperdown Commons —Camperdown NSW
- $85,000 - $90,000 a year
- Full-time
- Hospitality
- Customer service
- Organisational skills
Quick Apply
8d
Service Manager
atWork Australia —Sydney NSW
- Full-time
- Leadership
- Parental leave
- Employee assistance program
Quick Apply
1h
Manager Service Operations
Optus —Macquarie Park NSW
- Management
- Leadership
- Parental leave
10d
Service Delivery Manager
Thales —Barangaroo NSW
- Full-time
- Hybrid work
- In-person
- Leadership
- Parental leave
3d
Service Delivery Manager - Onsite
NetStrategy Pty Ltd —North Sydney NSW
- Full-time
- Azure
- Management
- In-person
Quick Apply
Senior Client Delivery Manager
Optus —Macquarie Park NSW
- Organisational skills
- Leadership
- Parental leave
- Employee discount
7d
Office Manager
MBA Accountants & Business Advisors Pty Ltd —Hurstville NSW
- $75,000 - $80,000 a year
- Full-time
- Administrative experience
- In-person
- Communication skills
- Professional development assistance
Quick Apply
State Manager
Bentino —Rozelle NSW
- Full-time
- Leadership
Quick Apply
Supply and Distribution Manager
Tuhorse Pty Ltd —Marrickville NSW
- $85,000 a year
- Full-time
- Customer service
- ERP systems
- Education
Quick Apply

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Senior Client Delivery Manager

Sourceo
Macquarie Park NSW

Apply Now

Job Details

Contract
18 hours ago

Benefits

Parental leave
Employee discount

Qualifications

Organisational skills
Leadership
Financial acumen

Full Job Description

Date: 27 Aug 2026

Location:

Macquarie Park, Australia

Company: Singtel Group

Every day, millions of Australians connect, work, stream, and stay in touch on the Optus network. When it works seamlessly, it's easy to take for granted. But behind it is a team making thousands of decisions every day - decisions that keep people, businesses and communities connected.

Right now, Optus is passionate about getting the fundamentals right - simplifying how we work, lifting standards, and building a more reliable, resilient experience for our customers. It's not about surface-level change. It's about how we make decisions, how we work together, and how we deliver.

This role serves as the key interface between customers and Optus Delivery teams, managing contractual, operational, performance, reporting, and financial outcomes while ensuring strong stakeholder relationships, attention to detail, and delivery accountability. Reporting to the Fed Gov Client Delivery Director, it collaborates across multiple internal teams and third-party providers to drive reporting excellence, customer satisfaction, and successful account delivery.

Your day to day will consist of

Manage and maintain strong relationships with key customers, internal stakeholders, and third-party partners.
Drive stakeholder alignment and secure commitment to achieve customer reporting objectives.
Validate and manage reporting plans with sponsors and senior leadership to ensure ongoing business alignment.
Act as the primary liaison for reporting-related issues between customers, Optus teams, and external parties.
Ensure all reporting obligations meet contractual requirements, quality standards, and accuracy expectations.
Provide timely reporting performance updates to management and proactively lead initiatives to deliver effective outcomes.
Oversee customer reporting escalations and complaints, ensuring issues are documented, managed, and resolved to customer satisfaction.

What makes you perfect for the role

Proven ability to build and maintain strong relationships with customers, senior executives, internal stakeholders, vendors, and third-party partners.
Extensive experience in end-to-end service delivery, ensuring contractual, operational, reporting, and performance commitments are consistently achieved.
Strong reporting and analytical capabilities, including performance trending, business insights, KPI reporting, and data-driven decision-making.
Sound knowledge of contract management, SLA governance, service management practices, and managed services delivery environments.
Demonstrated expertise in managing customer escalations, critical incidents, service issues, and driving timely resolution to achieve customer satisfaction.
Strong commercial and financial acumen, including revenue, cost, margin tracking, financial reporting, and supporting contract retention and growth opportunities.
Proven leadership and stakeholder influencing skills, with the ability to coordinate cross-functional teams, gain commitment, and drive outcomes without direct authority.
Excellent communication, presentation, problem-solving, and organisational skills, combined with a high level of attention to detail, customer focus, and commitment to continuous improvement.

What's in it for you?

Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
Competitive leave policies, including additional 'Connected' days to focus on culture, family, health, community, or whatever's important to you.
We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
Direct your own development and build future-ready skills with Optus U's industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes' to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email [[email protected]](mailto:[email protected]) or call [**18•

••
170**](tel:1800%20309%20170). We're here to help.

For more information on Diversity, Inclusion & Belonging at Optus, please visit [https://www.optus.com.au/about/inclusion-diversity](https://www.optus.com.au/about/inclusion-diversity)

Apply Now

Refine Your Search

service delivery manager jobs in north sydney, nsw

Senior Client Delivery Manager

Services Team Manager - BMS

Services Sales Representative IV

Business Development Manager - HVAC Projects

Service Delivery Manager

Service Delivery Manager

Service Delivery Manager

Service Delivery Manager

Service Manager - Hygiene

Service Delivery Manager – Cleaning Operations

Operations Manager - NDIS Service Provider

Hospitality Manager

Service Manager

Manager Service Operations

Service Delivery Manager

Service Delivery Manager - Onsite

Senior Client Delivery Manager

Office Manager

State Manager

Supply and Distribution Manager

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