What we're looking for:
We're looking for an experienced Service Delivery Manager to be based onsite at a Christian College in the Greater Western Sydney area. In this role you will be responsible for managing ICT technical team members and maintaining a strong service delivery culture.
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Proven people leader with experience developing, mentoring, and motivating technical teams
- Strong communicator who builds trust with staff and stakeholders at all levels
- Customer-focused mindset, able to balance service quality, commercial outcomes, and team wellbeing
- Calm under pressure, able to manage incidents, competing priorities, and escalations effectively
- Accountable and outcomes-driven, with a focus on continuous improvement
- Collaborative leader who fosters a positive, inclusive, and high-performance culture
Why NetStrategy?
A core tenet of NetStrategy’s long history of successful school partnerships is our understanding that technology is not the core business of a school, nor should it be. NetStrategy differs from other providers in the following way:
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Education Focused: NetStrategy is the only wholly education focused provider in the Australian market.
- Beyond IT support: As well as offering IT support services, NetStrategy provides specialised consulting and cybersecurity capability to our education clients.
- Location: Our support and operations teams are comprised of specialist staff located within Australia, supported by trusted offshore team members.
- Flexibility: NetStrategy understands the efficiencies gained by schools utilising our specialised staff, tools and services. While operating with a remote first approach, our staff are available to attend onsite when needed to support the school.
- Track Record: NetStrategy has over 35 years’ experience supporting the Australian K-12 education sector and is trusted by approximately 400 schools nationally.
- Collaborative Approach: NetStrategy believe in a truly collaborative approach, where we work alongside your IT team to ensure the best outcomes for your school while also upskilling of your team along the way.
Our Values
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Own It
- Go Further
- Lift Others
- Stay Grounded
More than just a role, NetStrategy will provide you with a career path and the satisfaction of knowing you are helping the lives of the next generations.
Skills and Experience
The successful applicant will demonstrate the following skills:
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Strong interpersonal and communication skills; capable of negotiating requirements with clients and managing staff to achieve the required outcomes.
- Proven experience with practical service delivery management including Service Management tools
- An ability to establish rapport, maintain, and build relationships with team members, clients including management level
- Real world experience with ITIL processes including such as Change Management, Problem Management, Incident Management, Event Management, and Service Level Management
- An ability to develop meaningful reporting, and detailed analysis
- Broad understanding of IT infrastructure and support environments, such as:
o end-user computing and service desk operations
o Microsoft 365, Azure / cloud services
o Networks, servers, and core infrastructure concepts
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Ability to engage confidently with engineers, understand technical risks, and challenge assumptions
- Demonstrated experience coaching and developing technical staff with the ability to set clear expectations, conduct performance conversations, and support career progression
- Experience building engaged, resilient teams, particularly in high-demand support environments
- Commitment to psychological safety, wellbeing, and sustainable workloads
- Experience with ConnectWise or in Independent Schools would be an advantage.
To join the NetStrategy team you need the following characteristics:
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Ability to adjust priorities and tasks based on customer needs and management direction.
- Manage time effectively, meet deadlines and achieve established goals and objectives
- Maintain knowledge of technologies and seeks out personal training to develop skills.
Note: NetStrategy is not in a position to offer visa sponsorship. Applications open to those with full Australian Work Rights. Only shortlisted candidates will be contacted.
For over 35 years, NetStrategy has partnered with Australian K–12 schools to deliver technology solutions that enhance learning without adding complexity. As the only wholly education-focused provider in the Australian market, we combine specialised IT support, consulting, and cybersecurity services with a collaborative approach that strengthens and uplifts in-house IT teams. Guided by our values—Own It, Stay Grounded, Lift Others, Go Further—we continue to deliver trusted, education-centric technology outcomes.
