Premier’s Department
Service Delivery Manager
You. At the centre of big ideas.
Ongoing, Clerk Grade 9/10 opportunity ($133,348-$146,945 per annum), based in Martin Place.
About the Role
The Service Delivery Manager is responsible for ensuring the effective delivery of IT services by overseeing service performance, managing supplier relationships, contracts, and governance activities, driving continuous service improvement initiatives, identifying and mitigating operational and service-related risks, and ensuring service providers deliver maximum value while consistently meeting organisational objectives, service standards, and stakeholder expectations.
You will join our Corporate Services team within the Digital and Information branch. Further details on The Premier’s Department can be found here. To learn more about the role please review the Role Description.
We’re looking for
Stakeholder and Supplier Engagement: Facilitate governance forums, manage supplier relationships, and communicate service updates to promote transparency, accountability and collaboration.
Vendor and Commercial Operations: Coordinate vendor onboarding and offboarding, support project delivery, and manage invoice validation, dispute resolution and payment processes to ensure effective supplier management.
We value diverse experiences. Even if you're not sure you meet all requirements, we encourage you to apply.
Why Join Us?
How to Apply
Click ‘Apply Online’ and submit your application including:
Closing date: Thursday 7 September 2026 (23:59PM)
Salary: Classification Grade 9/10. Package includes base salary ($133,348-$146,945 per annum) plus superannuation (12%) and leave loading.
Hiring Manager: Pari Radjagobalou , Associate Director Service Delivery and Supplier Management [email protected]
About the Premier's Department
Connecting to Deliver from the Heart of Government
The Premier's Department leads the state's 430,000 public servants, driving collaboration and the delivery of whole-of-government priorities. Learn more about the department and a career at Premier’s Department.
Our Commitment
We welcome and encourage applicants from diverse backgrounds, including Aboriginal and Torres Strait Islander people, the LGBTQIA+ community, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, veterans and other diverse communities.
The Premier's Department acknowledges the Traditional Custodians of the lands where we work and live. We pay respect to Ancestors and Elders past and present. We recognise and learn from the strengths of First Nations peoples of New South Wales and their continuing connection to, and unique cultural and spiritual relationship with, Country.
Additional Information
Reasonable Adjustments: The selection process will include assessment techniques to determine your suitability. You can request reasonable adjustments at any stage by indicating in pre-screening questions, contacting the Talent Team at [email protected], or reaching out to the hiring manager.
Talent Pool: A talent pool may be created from this recruitment process. If eligible, you may be contacted for ongoing and temporary opportunities in the same role or grade that become available over an 18-month period.
