In-Demand customer service manager Jobs in north sydney, nsw

Senior Client Success Manager, Enterprise
Indeed —Sydney NSW
- $84,000 - $126,000 a year
- Full-time
- Management
- Bachelor's degree
- Recruiting
- Annual leave
1d
Managing Director
I Place People —Sydney NSW
- $120,000.00 - $240,501.12 a year
- Full-time
- No degree
- In-person
- Communication skills
Quick Apply
12d
Service Delivery Manager
Centorrino Technologies —Sydney NSW
- $80,000 - $100,000 a year
- Full-time
- Hybrid work
- Negotiation
Quick Apply
9d
Building Services Customer Success Manager
CIM Operations Pty Ltd —Sydney NSW
- $130,000 - $150,000 a year
- Full-time
- Customer service
- Analysis skills
- HVAC
- Employee stock purchase plan
- Work from home
Quick Apply
3d
Customer Service Manager
RentBetter —Bondi NSW
- $79,000 - $89,000 a year
- Full-time
- Hybrid work
- Customer service
- Research
- Data entry
Quick Apply
4d
ICT Customer Support Officer
Sydney Metropolitan International College —Sydney NSW
- $70,000 - $80,000 a year
- Full-time
- Microsoft Outlook
- Microsoft Office
- Education
Quick Apply
Entry Level Solar Representative - Tele Sales
Smart Energy Group —Sydney NSW
- $4,000 - $6,000 a week
- Weekend availability
- Sales
- No experience needed
Quick Apply
Operations Manager
ahs hospitality —Sydney NSW
- Full-time
- In-person
Customer Success Manager
Deputy —Sydney NSW
- From $8,300 a month
- Full-time
- Sales
- Customer service
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
12d
MNSW - Customer Service Officer
Multicultural NSW —Sydney NSW
- $84,659 - $92,701 a year
- Full-time
- Customer service
- Communication skills
- Employee assistance program
2d
Enterprise Relationship Manager (Sydney)
Afterpay —Sydney NSW
- From $16,500 a month
- Full-time
- In-person
- Health insurance
- Dental insurance
Quick Apply
6d
Hotel Operations Coordinator
Argyle Hotel Group —Sydney NSW
- From $7,000 a month
- Full-time
- In-person
- Relocation assistance
- Health insurance
Quick Apply
12d
Senior Customer Success Manager
RELEX Solutions —Sydney NSW
- From $150,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Data entry
- Annual leave
Quick Apply
10d
Customer Service Officer
Northern Beaches Council —Northern Beaches NSW
- $50.84 an hour
- Call employer
- Customer service
- Wellness program
12d
Corporate Receptionist
Genesis Offices —Sydney NSW
- $60,000 - $65,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick Apply
13d
Manager Customer Services
Transport For NSW —Burwood NSW
- $158,393 - $177,399 a year
- Full-time
- Customer service
- In-person
- Leadership
5d
Operations & Customer Success Manager
Realrun —Neutral Bay NSW
- $60,000 - $80,000 a year
- Full-time
- In-person
- Leadership
Quick Apply
5d
Office Manager
Koffels Pty Ltd —Sydney NSW
- $77,000 - $85,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- In-person
Quick Apply
4d
Manager, Executive Operations and Support
Department of Customer Service —Sydney NSW
- $149,739 - $173,174 a year
- Full-time
- Hybrid work
- No degree
9d
Office Manager
ARCHER INTERNATIONAL EDUCATION PTY LTD —Sydney NSW
- $77,000 - $82,000 a year
- Full-time
- Management
- Office
- Administrative experience
Quick Apply

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Senior Client Success Manager, Enterprise

Indeed -
Sydney NSW

Apply Now

Job Details

Full-time
$84,000 - $126,000 a year
1 day ago

Benefits

Annual leave

Qualifications

Management
Bachelor's degree
Recruiting
AI

Full Job Description

Our Mission

As the world’s number 1 job site*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers.

(*Comscore, Total Visits, March 2025)

Day to Day

In this role, you’ll drive proactive, personalized engagement with enterprise clients and agencies via email, phone, and video, prioritizing live calls for complex topics. You’ll conduct executive-level discovery, maintain ongoing client connections, and surface trends, risks, and opportunities across portfolios. Using data, reporting, and insights, you’ll deliver evidence-based recommendations, build optimized recruitment advertising campaigns, and maximize hires, ROI, and long-term value. You’ll also drive adoption of key products and employer tracking tools while leveraging partner programs and internal consulting resources.

You’ll partner with Sales on strategic account planning, join client calls to identify revenue and product opportunities, manage escalations with a solutions-oriented approach, and uphold SLAs and documentation standards. You’ll collaborate with technical, product, and external teams to resolve complex issues quickly and manage high-impact on-site client engagements when possible. Throughout, you’ll continuously grow your AI, product, and process expertise, apply what you learn in practice, and share best practices to elevate team and client outcomes.

Responsibilities

Own revenue retention and growth by monitoring signals, mitigating churn risk, and executing recovery strategies across enterprise and agency books.
Deliver measurable hiring and business outcomes through data-backed optimizations, budget stewardship, and campaign performance management.
Facilitate C‑suite and senior collaborator discussions; translate business goals into solutions, adoption plans, and clear success metrics.
Orchestrate cross-functional resources (Sales, Product, Technical, Consulting, Partner Programs) to accelerate value and resolve complex challenges.
Champion product and tracking adoption to improve attribution, insights, and decision-making.
Maintain operational excellence by adhering to SLAs, maintaining effective case hygiene, and clearly communicating updates and next steps.
Provide enterprise- and agency-ready presentations on performance, insights, and recommendations; document outcomes and follow-through.

Skills/Competencies

Requires a minimum of 5 years of related experience; or Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience
Related experience may include Recruitment/Staffing, Tech/Dot-com, HR Tech, Ad/Media Agency, B2B, Account Management, or Customer Service (internal or external clients).
Learns quickly and demonstrates strong technical aptitude, curiosity, and ability to ramp up and make an immediate impact.
Demonstrates strong relationship management skills, including client engagement, churn prevention, and post-sale lifecycle implementation and execution.
Builds and maintains effective partnerships with team members, internal stakeholders, and external clients.
Uses data, trends, and client insights to identify product adoption and growth opportunities.
Effectively manages and retains accounts (up to $50K annual revenue per account) and communicates campaign performance clearly to executive-level clients and decision-makers.

Salary Range Transparency

Tier 2 - Australia 84,000 - 126,000 AUD per year

Salary Range Disclaimer

The salary range for this role reflects the minimum and maximum compensation for the role. Offers are typically made between the range minimum and the range midpoint. Actual compensation will be determined based on job-related skills, experience, and expertise, as evaluated during the interview process. The range(s) listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), a Paid Time Off policy, and many region-specific benefits. Compensation may also vary based on where a role is performed, as work locations are grouped into geographic pay tiers to reflect cost of labor differences in different geographic markets. Candidates can view geographic pay tiers by location on our career site (https://www.indeed.com/careers/paytiers), and recruiters can confirm how location is considered for a specific role.

Benefits - Health, Work/Life Harmony, & Wellbeing

We care about what you care about. We have a multitude of benefits to support Indeedians, as well as their pets, kids, and partners. Select your country and learn more about our employee benefits, program, & perks at https://benefits.indeed.jobs!

Equal Opportunities and Accommodations Statement

Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.

Indeed provides reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please visit https://www.indeed.com/careers/accommodations. If you are requesting accommodation for an interview, please reach out at least one week in advance of your interview.

Inclusion & Belonging

Inclusion and belonging are fundamental to our hiring practices and company culture, forming an integral part of our vision for a better world of work. At Indeed, we’re committed to the wellbeing of our employees and on a mission to make this the best place to work and thrive. We believe that fostering a diverse and inclusive environment where every employee feels respected and accepted benefits everyone, fueling innovation and creativity.

We value diverse experiences, including those who have had prior contact with the criminal legal system. We are committed to providing individuals with criminal records, including formerly incarcerated individuals, a fair chance at employment.

Those with military experience are encouraged to apply. Equivalent expertise demonstrated through a combination of work experience, training, military experience, or education is welcome.

Reference ID: 47155
#INDCSREMO

Indeed’s Employee Recruiting Privacy Policy

Like other employers Indeed uses our own technologies to help us find and attract top talent from around the world. In addition to our site’s user and privacy policy found at https://www.indeed.com/legal, we also want to make you aware of our recruitment specific privacy policy found at https://www.indeed.com/legal/indeed-jobs.

Reference ID: 47154

Apply Now

Refine Your Search

customer service manager jobs in north sydney, nsw

Senior Client Success Manager, Enterprise

Managing Director

Service Delivery Manager

Building Services Customer Success Manager

Customer Service Manager

ICT Customer Support Officer

Entry Level Solar Representative - Tele Sales

Operations Manager

Customer Success Manager

MNSW - Customer Service Officer

Enterprise Relationship Manager (Sydney)

Hotel Operations Coordinator

Senior Customer Success Manager

Customer Service Officer

Corporate Receptionist

Manager Customer Services

Operations & Customer Success Manager

Office Manager

Manager, Executive Operations and Support