About Planet Mino
Planet Mino Chatswood is a family entertainment and service venue providing children's play experiences, birthday celebrations, private functions, café services and retail offerings. We are committed to delivering high-quality customer experiences through safe, efficient and professionally managed operations.
We are seeking an experienced Operations Manager to oversee the overall management of our Chatswood venue and support the continued growth of our business.
Key Responsibilities
- Plan, direct and coordinate the overall operations of the venue.
- Develop, implement and review operational policies, procedures and service standards.
- Lead and supervise operational staff, including recruitment, training, rostering and performance management.
- Manage operational budgets, labour costs and financial performance.
- Monitor business performance and implement strategies to improve operational efficiency and profitability.
- Oversee customer service standards and resolve complex operational and customer issues.
- Coordinate all operational functions including admissions, café operations, retail sales, party services, venue presentation and facility maintenance.
- Ensure compliance with Work Health and Safety requirements and other regulatory obligations.
- Manage supplier and contractor relationships and oversee procurement activities.
- Prepare operational reports and support business planning and continuous improvement initiatives.
Essential Requirements
- AQF Diploma, Advanced Diploma or Bachelor's degree in Business, Management, Hospitality or a related field, or equivalent relevant management experience.
- Demonstrated experience managing the operations of a hospitality, retail or service-based business.
- Strong leadership, organisational and financial management skills.
- Excellent communication and problem-solving abilities.
- Knowledge of workplace health and safety and regulatory compliance.
- Ability to manage multiple operational functions in a fast-paced environment.
What We Offer
- Full-time permanent position.
- Salary of $95,000 per annum plus superannuation.
- Opportunity to lead the operations of a growing family entertainment business.
- Supportive and collaborative working environment.
- Career development opportunities.
Pay: $95,000.00 per year
Work Location: In person
