In-Demand Senior information technology specialist Jobs in Macquarie Park, Nsw

Senior Contact Centre Specialist
Optus —Macquarie Park NSW
- Management
- AWS
- Communication skills
- Parental leave
11d
General Manager, Digital Innovation
Omnicom Group —Sydney NSW
- Full-time
- AI
Senior Manager Geospatial Delivery
Transport For NSW —Macquarie Park NSW
- Full-time
1d
Senior SAP SuccessFactors Consultant
Gurg Consulting —Sydney NSW
- $120,000 - $150,000 a year
- Full-time
- Microsoft Office
- Master's degree
- Analysis skills
Quick Apply
AI Governance Specialist
Transport For NSW —Macquarie Park NSW
- $137,551 - $154,055 a year
- Full-time
- AI
1d
Data Risk Specialist
Transport For NSW —Macquarie Park NSW
- $137,551 - $154,055 a year
- Full-time
- AI
1d
Senior Aviation Strategy Specialist
Transport For NSW —Milsons Point NSW
- $163,145 - $182,721 a year
- Full-time
- Leadership
10d
Senior Manager – Technology, Cyber and Information Security Risk Management
Macquarie Group Limited —Sydney NSW
- Full-time
- Remote
- Analysis skills
- Annual leave
- Work from home
Technology Project Lead
Reserve Bank of Australia —Sydney NSW
- Full-time
- Hybrid work
- Management
- Analysis skills
- No degree
Senior Project Officer
NSW Reconstruction Authority —Sydney NSW
- $133,348 - $146,945 a year
- Full-time
- Hybrid work
- Administrative experience
- Employee assistance program
4d
Senior Project Officer
NSW Department of Communities and Justice —Parramatta NSW
- $133,348 - $146,945 a year
- Full-time
- Hybrid work
- Administrative experience
- Employee assistance program
4d
Active Transport Projects Specialist
Transport For NSW —Mascot NSW
- $141,678 - $158,677 a year
- Full-time
10d
Senior Manager - Customer Support (Service Delivery)
BEUMER Group —Belrose NSW
- Urgently hiring
- Hybrid work
- Bachelor's degree
Quick Apply
Senior Systems Administrator (Concur)
Department of Customer Service —Sydney NSW
- $133,348 - $146,945 a year
- Full-time
- Hybrid work
- Administrative experience
4d
Technical Account Manager, CORE
First Focus —Mascot NSW
- Full-time
- Hybrid work
- AI
- Communication skills
Quick Apply
Senior HR Business Partner
CoStar Group —Sydney NSW
- Full-time
- Human resources
- Leadership
10d
Senior Specialist, Corporate Planning and Performance
Transport For NSW —Mascot NSW
- $163,145 - $182,721 a year
- Full-time
- Data analysis skills
- Analysis skills
- Leadership
System Administrator 2 - Sydney, Australia
M.C. Dean, Inc —Sydney NSW
- Weekend availability
- Senior Secondary Certificate of Education
- Bachelor's degree
- Associate degree
- Tuition reimbursement
Safety Programs Coordinator
Sydney Trains —Burwood NSW
- $150,295 - $167,114 a year
- Full-time
- SharePoint
- In-person
5d
Executive Assistant & Transformation Program Manager
Otis —Sydney NSW
- Full-time
- Communication skills

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Senior Contact Centre Specialist

Optus -
Macquarie Park NSW

Apply Now

Job Details

11 days ago

Benefits

Onsite gym
Parental leave
On-site parking

Qualifications

Management
AWS
ITIL
S3
Communication skills

Full Job Description

Date: 11 Aug 2026

Location: Macquarie Park, Australia

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Company: Singtel Group

Every day, millions of Australians connect, work, stream, and stay in touch on the Optus network. When it works seamlessly, it’s easy to take for granted. But behind it is a team making thousands of decisions every day - decisions that keep people, businesses and communities connected.

We are seeking 3 x Senior Contact Centre Specialists to join Optus Enterprise Managed Services. In this customer-focused role, you will deliver technical support and managed services for enterprise Contact Centre environments, ensuring service excellence and SLA performance.

We are looking for experienced Contact Centre professionals who bring expertise in at least one of the following specialist areas: CXone/IVR Foundational Frameworks (including API integrations, call flows, and JavaScript), Omilia/NLU technologies (including voice biometrics, databases, and JavaScript), or AWS cloud platforms (including ECR, EKS, EC2, S3, VPCs, WAFs, CloudWatch, and Lambda).

What You’ll Do

Deliver exceptional managed services support for enterprise Contact Centre platforms, ensuring customer SLAs are consistently met or exceeded.
Take ownership of technical incidents and service requests, driving resolution of complex and high-priority issues while providing clear, timely updates to customers and stakeholders.
Collaborate closely with customers, vendors, and internal teams to manage incidents, problems, changes, and service improvements across Contact Centre environments.
Support the successful delivery of changes, upgrades, and complex service requests, ensuring activities are completed accurately, on time, and in accordance with operational processes.
Create, maintain, and enhance technical documentation and knowledge articles, while sharing expertise to improve team capability and service delivery outcomes.
Act as a trusted technical advisor, staying current with Contact Centre and cloud technologies, supporting new solution transitions, feature adoption, and continuous improvement initiatives.

What You Bring

7+ years' experience in Contact Centre support, operations, and/or implementation, with proven expertise across cloud and enterprise Contact Centre environments.
Strong technical capability in Contact Centre design, implementation, and support, with experience across platforms such as CXone, Omilia, AWS, Cisco, Avaya, NICE, Calabrio, and Verint.
Demonstrated ability to act as a trusted advisor, combining business acumen with technical expertise to support customers, stakeholders, and vendors.
Excellent troubleshooting, escalation management, and problem-solving skills, with the ability to diagnose complex issues, drive resolution, and maintain high-quality technical documentation.
Exceptional communication and stakeholder management skills, with experience building strong customer and vendor relationships and delivering outstanding customer experiences.
A proactive and adaptable mindset, with knowledge of ITIL service management practices, the ability to perform under pressure, work autonomously, and a commitment to continuous learning and emerging Contact Centre technologies.

The good stuff….

Competitive remuneration, plus $80 monthly credit, 25% off Optus products and exclusive shopping discounts with our retail partners — making everyday life a little more affordable. Genuine Flexibility - work three days in the office, two days from wherever works best for you.
An office campus that has it all - cafes chill out zones, GP, post office, gym and on-site childcare centre. It’s designed for real life.
Great leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever matters most to you.
Inclusive, carer-neutral paid Parental Leave of up to 16 weeks, because family comes first.
Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
Your wellbeing matters, so we offer with free counselling and support services, available 24/7 in-person, by phone, SMS, or video.
A free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon. Or, heaps of onsite parking. Plus, end of trip facilities with lockers, showers, irons and hair dryers.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email [email protected] or call 1800 309 170.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity

Apply Now

Refine Your Search

senior information technology specialist jobs in macquarie park, nsw

Senior Contact Centre Specialist

General Manager, Digital Innovation

Senior Manager Geospatial Delivery

Senior SAP SuccessFactors Consultant

AI Governance Specialist

Data Risk Specialist

Senior Aviation Strategy Specialist

Senior Manager – Technology, Cyber and Information Security Risk Management

Technology Project Lead

Senior Project Officer

Senior Project Officer

Active Transport Projects Specialist

Senior Manager - Customer Support (Service Delivery)

Senior Systems Administrator (Concur)

Technical Account Manager, CORE

Senior HR Business Partner

Senior Specialist, Corporate Planning and Performance

System Administrator 2 - Sydney, Australia

Safety Programs Coordinator

Executive Assistant & Transformation Program Manager

I want to receive the latest job alert for senior information technology specialist in macquarie park, nsw

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