In-Demand Scheduling coordinator Jobs in Kings Park, Nsw

Rostering Coordinator
National Disability and Mental Health Services —Liverpool NSW
- $36.00 - $38.65 an hour
- Full-time
- Management
- Customer service
- Office
Quick Apply
7d
Senior Receptionist/Administrator
Uplift Education Australia —Liverpool NSW
- From $35 an hour
- Part-time
- Customer service
- Microsoft Office
- Administrative experience
Quick Apply
11d
Project Coordinator – Tiling & Fitout
mono construction solutions —Lane Cove West NSW
- $70,000 - $100,000 a year
- Part-time
- Construction site
- Organisational skills
- Construction
- Gym membership
Quick Apply
Service Coordinator / Customer Support
Plustel —Seven Hills NSW
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Professional development assistance
Quick Apply
2d
Senior Clinical Trials Coordinator (Health Manager Lvl 2) - Cardiology - Temp PT
South Western Sydney Local Health District —Sydney Western Suburbs NSW
- $57.62 - $67.98 an hour
- Part-time
- Management
- No degree
- Leadership
- Annual leave
- Parental leave
Site Training Coordinator
Unilever —North Rocks NSW
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
9d
Studio Coordinator
Rock Music Education (Australia) Pty Limited —Bella Vista NSW
- $52,000 - $56,000 a year
- Full-time
- Customer service
- Front desk
Quick Apply
Project Coordinator - Innovation and Technical
CSR —Wetherill Park NSW
- Part-time
- Microsoft Office
- Organisational skills
- Manufacturing
Quick Apply
2d
Patient Coordinator
Dental Boutique —Liverpool NSW
- Full-time
- Microsoft Excel
- Sales
- Customer service
Quick Apply
10d
Facilities Coordinator
Crown Equipment —Smithfield NSW
- Contract
- Microsoft Excel
- Communication skills
- Health insurance
- Employee assistance program
Quick Apply
Senior Clinical Trials Coordinator (Health Manager Lvl 2) - Cardiology - Temp PT
NSW Health —Liverpool NSW
- $57.62 - $67.98 an hour
- Part-time
- Management
- No degree
- Leadership
- Annual leave
- Parental leave
Rostering Coordinator - NDIS Services
SydWest Multicultural Services —North Parramatta NSW
- $85,000 - $92,000 a year
- Overtime
- Analysis skills
- No degree
- Organisational skills
- Parental leave
Aboriginal Cultural Capability Facilitator
NSW Health —Sydney Olympic Park NSW
- $114,251 - $134,809 a year
- Full-time
- No degree
- AI
- Travel reimbursement
10d
Front Desk Receptionist Dental and orthodontics
Smiles & Faces Orthodontics —Blacktown NSW
- $30 - $40 an hour
- Part-time
- Customer service
- Medical office experience
- No experience needed
- Employee discount
- Professional development assistance
Quick Apply
13d
Senior Business Partner Executive and Ministerial Services
NSW Health —Sydney Olympic Park NSW
- $132,236 - $150,222 a year
- Full-time
- AI
- Travel reimbursement
12d
Aluminium Windows & Doors - Estimator / Project Co-Ordinator
Facadez Pty Ltd —Silverwater NSW
- $70,000 - $90,000 a year
- Urgently hiring
- CAD
- Computer skills
- In-person
Quick Apply
5d
Family Support Worker
Eremea Home Care Services —Ashfield NSW
- From $76,515 a year
- Full-time
- First Aid Certification
- In-person
- Care plans
Quick Apply
Coordinator / Scheduler
Just Better Care —Richmond NSW
- Full-time
- Microsoft Office
- Administrative experience
- Communication skills
5d
Senior Manager, Executive and Ministerial Services
NSW Health —Sydney Olympic Park NSW
- $147,653 - $175,917 a year
- Full-time
- Analysis skills
- AI
- Leadership
- Travel reimbursement
Entertainment Floor Coordinator & Marketing Assistant
Blairgrove —Burwood NSW
- From $27 an hour
- In-person
Quick Apply

I want to receive the latest job alert for scheduling coordinator in kings park, nsw

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

scheduling coordinator jobs near kings park, nsw

Clinical Trial Manager jobs in Sydney Western Suburbs NSW

Office Coordinator jobs in Melbourne Vic

Patient Coordinator jobs in Melbourne Vic

Wellbeing Coordinator Aged Care jobs in Sydney Nsw

Patient Transport jobs in Frankston Vic

Fleet Manager jobs in Sydney Nsw

Studio Manager jobs in Sydney Nsw

Practice Manager jobs in Brisbane Qld

Restaurant Manager jobs in Sydney Nsw

Studio Manager jobs in Melbourne Vic

Warehouse Manager jobs in Sydney Nsw

Clinical Coding jobs in New South Wales

Clinical Trial Manager jobs in Melbourne Vic

Clinical Nurse Consultant jobs in Victoria

Hospitality Manager jobs in Melbourne Vic

Clinical Trial Manager jobs in Sydney Nsw

Service Coordinator jobs in Canberra Act

Customer Service, Woolworths jobs in Launceston Tas

Customer Service jobs in Sydney Nsw

High Paying Customer Service jobs in Melbourne Vic

Rostering Coordinator

National Disability and Mental Health Services -
Liverpool NSW

Quick Apply

Job Details

Permanent | Full-time
$36.00 - $38.65 an hour
7 days ago

Qualifications

Management
Customer service
Microsoft Office
Community Services
Diploma
Communication skills
Office experience

Full Job Description

Job Title

Rostering Coordinator

You can also list it on Indeed as:

Rostering Coordinator

Company

National Disability and Mental Health Services — NDMHS

Location

Penrith / Western Sydney NSW
Office-based role with regular phone communication with participants, families and staff

Employment Type

Full-time preferred

About NDMHS

National Disability and Mental Health Services, also known as NDMHS, is a registered NDIS provider supporting people with disability and mental health needs. We provide person-centred supports that respect participant choice, dignity, independence and safety.

Our slogan is:

Your life, Your choice, Our support.

We are looking for a reliable and organised Service Coordinator to manage rostering, incoming phone calls, shift coverage, participant-worker matching and day-to-day service communication.

This role is ideal for someone who is confident on the phone, organised, calm under pressure and willing to learn the NDIS service environment.

Position Purpose

The Service Coordinator is responsible for rostering, shift coverage, staff availability, participant-worker matching, incoming phone call triage, service-related communication, basic participant support coordination and support worker follow-up.

This role is central to making sure participants receive consistent and suitable supports.

Key ResponsibilitiesRostering and Shift Coverage

Create and maintain participant rosters.
Allocate shifts to suitable support workers.
Fill vacant shifts and manage last-minute cancellations.
Monitor staff availability and update the rostering system.
Manage staff sick calls, shift swaps and urgent roster changes.
Reduce missed shifts and improve service continuity.
Notify participants, families and staff of roster changes.
Escalate major roster gaps to the Director.

Incoming Calls and Client Communication

Answer incoming business phone calls.
Triage calls and identify whether they relate to rostering, service delivery, intake, complaints, incidents, accounts or general enquiries.
Action roster-related calls directly.
Record important calls and actions in the relevant system or call register.
Redirect enquiries to the correct person where required.
Escalate complaints, incidents or safeguarding concerns immediately.
Maintain a professional and respectful communication style with participants, families, staff and stakeholders.

Participant-Worker Matching

Match workers to participants based on needs, preferences, location, availability, skills and suitability.
Consider participant preferences, gender preference, personality match and risk level.
Avoid rostering workers to supports they are not trained or suitable for.
Arrange meet and greets where required.
Support continuity of regular workers where possible.

Service Delivery Support

Support the smooth delivery of participant services.
Make sure workers understand shift expectations and participant needs.
Follow up participant or family concerns about roster or service quality.
Communicate changes in participant needs to the Director, Compliance Coordinator and Accounts & Services Coordinator where required.
Assist with basic service reviews and service updates.

Support Worker Coordination

Follow up support worker lateness, cancellations and availability changes.
Provide basic shift instructions and service updates to staff.
Monitor shift note completion and follow up missing or poor-quality notes.
Report staff performance concerns to the Director and Compliance Coordinator.
Support new workers with practical information about shifts and participant routines.

SIL and Daily Service Coordination

Assist with SIL house rostering and daily coordination where required.
Monitor house roster gaps, staff suitability and urgent daily issues.
Escalate SIL concerns to the Director.
Support communication between support workers, participants, families and office staff.

Selection CriteriaEssential

Strong organisation and time-management skills.
Confident phone manner.
Good communication skills with participants, families and staff.
Ability to stay calm when dealing with urgent roster changes.
Ability to use computer systems, emails and rostering software.
Ability to follow procedures and escalate serious matters.
Good problem-solving skills.
Ability to manage competing priorities.
Ability to maintain confidentiality.
Current NDIS Worker Screening Check or willingness to obtain.
Current police check or willingness to obtain.
Right to work in Australia.

Desirable

Experience in rostering, scheduling or service coordination.
Experience in NDIS, disability, mental health, aged care or community services.
Experience using ShiftCare or similar rostering software.
Understanding of participant choice and control.
Experience communicating with support workers, participants, families or support coordinators.
Certificate or diploma in community services, disability, mental health, business administration or similar.

The Right Person Will Be

Reliable and punctual.
Calm and patient.
Confident speaking on the phone.
Organised and practical.
Good at solving problems quickly.
Respectful towards participants and staff.
Able to manage pressure without becoming reactive.
Willing to learn and follow NDMHS systems.
Able to communicate clearly and professionally.

Reporting Line

This role reports directly to the Director.

The role works closely with the Compliance Coordinator and Accounts & Services Coordinator.

How to Apply

Please apply with your resume and a short cover letter explaining your experience with rostering, service coordination, customer service or working in the disability/community services sector.

Pay: $36.00 – $38.65 per hour

Application Question(s):

Do you have experience working in the NDIS, disability, mental health, aged care or community services sector?
Are you comfortable using computer systems, emails and online records?
What interests you about working with NDMHS?
Are you available to work from our Penrith/Western Sydney office?
Do you have experience with rostering, scheduling or handling high-volume phone calls?

Work Location: In person

Quick Apply

Refine Your Search

scheduling coordinator jobs in kings park, nsw

Rostering Coordinator

Senior Receptionist/Administrator

Project Coordinator – Tiling & Fitout

Service Coordinator / Customer Support

Senior Clinical Trials Coordinator (Health Manager Lvl 2) - Cardiology - Temp PT

Site Training Coordinator

Studio Coordinator

Project Coordinator - Innovation and Technical

Patient Coordinator

Facilities Coordinator

Senior Clinical Trials Coordinator (Health Manager Lvl 2) - Cardiology - Temp PT

Rostering Coordinator - NDIS Services

Aboriginal Cultural Capability Facilitator

Front Desk Receptionist Dental and orthodontics

Senior Business Partner Executive and Ministerial Services

Aluminium Windows & Doors - Estimator / Project Co-Ordinator

Family Support Worker

Coordinator / Scheduler

Senior Manager, Executive and Ministerial Services

Entertainment Floor Coordinator & Marketing Assistant

I want to receive the latest job alert for scheduling coordinator in kings park, nsw

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected