In-Demand Service delivery manager Jobs in Gold Coast, Qld

Hospitality operations & compliance manager
Siblings @ Kirra Pty Ltd —Coolangatta QLD
- $80,000 - $90,000 a year
- Full-time
- Management
- In-person
Quick Apply
Hotel Service Manager
Xanadu Main Beach Resort —Main Beach QLD
- $80,000 - $115,000 a year
- Full-time
- In-person
- Resort
- Office experience
Quick Apply
2d
Field Service Manager
Kone —Gold Coast QLD
- Full-time
- Construction experience
- Leadership
- Communication skills
Office Manager
Create Playspaces —Benowa QLD
- $79,423 a year
- Full-time
- Management
- Microsoft Office
- Administrative experience
Quick Apply
6h
Cali Beach General Manager
Artesian Hospitality —Surfers Paradise QLD
- Full-time
- Leadership
- Employee discount
Quick Apply
Roster Support Officer - Expression of Interest
Queensland Government —Gold Coast QLD
- Temporary
- Customer service
- Microsoft Office
District Manager
Queensland Government —Gold Coast QLD
- Temporary
- Management
- Research
- Analysis skills
7d
Field Replenishment Merchandiser (Robina)
POP MART —Robina Town Centre QLD
- Up to $34 an hour
- Monday to Friday
- Customer service
- Merchandising
- Planograms
- Travel reimbursement
Quick Apply
Logistics Supervisor / Head Driver
The Bread Social —Currumbin Waters QLD
- $40 - $43 an hour
- Full-time
- Bakery
- Leadership
- Employee discount
Quick Apply
12d
Retail Shop Manager
Oakberry Australia —Coolangatta QLD
- $77,000 - $87,000 a year
- Full-time
- Management
- Customer service
- POS
Quick Apply
14d
Team Leader (Social and Emotional Wellbeing)
Kalwun Development Corporation —Gold Coast QLD
- $95,000 a year
- Full-time
- Experience working with children
- Bachelor's degree
- Social Work
- Annual leave
13d
Event Manager
V8 Supercars —Bundall QLD
- Full-time
- Communication skills
- Negotiation
Quick Apply
Site Supervisor
Icon —Chevron Island QLD
- Full-time
- Management
- Construction experience
- Communication skills
- Parental leave
- Employee assistance program
6d
Customer Service Manager
Grounded Packaging Pty Ltd —Miami QLD
- $80,000 - $90,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Analysis skills
- Free parking
- Work from home
Quick Apply
14d
Care Partner - Gold Coast
Southern Cross Care QLD —Arundel QLD
- Full-time
- No degree
- Care plans
- Communication skills
- Employee assistance program
Quick Apply
Area Manager
Boral —Gold Coast QLD
- Full-time
- Construction experience
- Leadership
3d
Care & Services Manager
Infinite Aged Care —Tweed Heads NSW
- Part-time
- Hospitality
- Management
- Customer service
- Employee assistance program
- Employee discount
13d
Consumer Feedback Coordinator
Queensland Government —Gold Coast QLD
- Full-time
5d
Service Coordinator
Northcott —Labrador QLD
- $99,723 a year
- Full-time
- Bilingual
- Leadership
- Annual leave
- Parental leave
5d
Administrator
Downer Group —Carrara QLD
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
14d

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Hospitality operations & compliance manager

Siblings @ Kirra Pty Ltd
Coolangatta QLD

Quick Apply

Job Details

Full-time
$80,000 - $90,000 a year

Qualifications

Management
RSA
Hospitality Management
Diploma

Full Job Description

The primary purpose of this role is to oversee venue-wide operations governance across bar, restaurant, and functions/events. The role is accountable for ensuring operational consistency, compliance with regulatory and internal systems, effective labour management, and delivery of key commercial performance indicators

Responsibilities include:

Venue Operations Leadership

· Act as Second in Charge of the venue, supporting the Venue Manager in the overall operational leadership, performance, and accountability of the business

· Provide end-to-end operational oversight across bar, restaurant, and functions/events to ensure alignment, consistency, and strong commercial execution across all service areas

· Step into full venue leadership in the absence of the Venue Manager, including decision-making authority, operational control, and team direction

· Drive integration and consistency of operational systems, standards, and processes across all revenue streams within the venue

· Ensure venue operations are managed through structured systems, reporting, and performance frameworks, rather than day-to-day shift execution

Compliance & Risk Management

· Own and lead all compliance frameworks, including RSA/liquor licensing, food safety, and Work Health & Safety (WHS) systems

· Ensure WHS systems are embedded into daily operations, including risk assessments, hazard identification, and control measures

· Maintain incident and hazard reporting registers, ensuring timely investigation, documentation, and corrective actions

· Lead internal audits and ensure readiness for external regulatory inspections at all times

· Drive a proactive safety culture through training, communication, and leadership accountability

Labour Management & Workforce Planning

· Oversee labour forecasting and rostering in line with business demand and budget targets

· Ensure rostering practices meet legislative requirements, including awards, breaks, and working conditions

· Monitor labour performance with consideration to safety, wellbeing, and operational sustainability

Commercial Performance & Reporting

· Monitor and drive key revenue streams across bar, restaurant, and events operations

· Oversee cost controls including wages, wastage, and operational expenses

· Produce and analyse operational and financial reports to track performance against KPIs and identify improvement opportunities

Leadership

· Act as a senior leadership presence across the venue, setting expectations and driving performance across all teams and departments

· Lead, coach, and develop all operational leaders below the 2IC level, ensuring clear accountability, consistency, and performance standards

· Provide structured guidance, coaching, and development to build capability across the broader leadership group

· Ensure effective delegation, communication flow, and escalation pathways across all areas of the venue

· Oversee structured guest feedback systems and guest relations programs to ensure service excellence is maintained

· Manage complaints handling frameworks, ensuring timely, professional, and commercially sound resolution

· Monitor guest reviews and feedback trends, identifying insights and driving continuous improvement initiatives across the venue

Skills/Qualifications:

· Relevant Diploma or higher qualification in Hospitality, Events, or Business Management or at least 3 years of relevant work experience

· Demonstrated capability in compliance and risk systems including RSA, WHS, incident reporting, and audit readiness

· Proven experience in labour governance and commercial performance management, including rostering, wage control, and KPI reporting

· Experience leading supervisors or team leaders, with accountability for operational systems, performance, and customer experience frameworks

Pay: $80,000.00 – $90,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

service delivery manager jobs in gold coast, qld

Hospitality operations & compliance manager

Hotel Service Manager

Field Service Manager

Office Manager

Cali Beach General Manager

Roster Support Officer - Expression of Interest

District Manager

Field Replenishment Merchandiser (Robina)

Logistics Supervisor / Head Driver

Retail Shop Manager

Team Leader (Social and Emotional Wellbeing)

Event Manager

Site Supervisor

Customer Service Manager

Care Partner - Gold Coast

Area Manager

Care & Services Manager

Consumer Feedback Coordinator

Service Coordinator

Administrator

I want to receive the latest job alert for service delivery manager in gold coast, qld

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