The Role
An opportunity has become available for a Consumer Feedback Coordinator to join Gold Coast Health (GCH) where the focus of our 14 000-strong team is on providing world-class health care to people living in the Gold Coast, and northern New South Wales region of Australia.
You will
Provide a consumer focused and highly professional service to health service consumers who have provided feedback regarding their health care experience
Assist the patient and their family and carers to understand the overall and individual Consumer Feedback Management processes
Work with operational directorates to coordinate review and resolution of complaints
Ensure a high standard when developing quality and timely responses and submissions
Analyse data and report and liaise with Consumer Feedback Service Manager
About you
To be successful in this position you will require:
While not mandatory a relevant qualification would be well regarded
Evidence of vaccination, or be able to be vaccinated against and remain vaccinated against - Measles, Mumps, Rubella, Varicella, Pertussis and Hepatitis B
Tuberculosis screening, to identify if the tuberculosis vaccination may be required
Declaration of serious discipline history must be disclosed
Criminal History Screening will be required for new employees (GCH will cover cost)
Benefits
Flexible work options
Career Development
Salary Packaging
Modern Facilities
Diverse Work Culture
Research Opportunities
12.75% super
17.5% leave loading
Salary
Permanent full time
Base salary ranging from $125,607 - $134,548 per annum
About Us
The Consumer Feedback Service provides a specialist service within Gold Coast Hospital and Health Service to patients/consumers, their families and carers and other advocates who wish to provide feedback about the delivery of care experience. The Consumer Feedback Service provides a single point of access, coordination and analysis of consumer complaints and feedback on services provided by the Gold Coast Hospital and Health Service, ensuring that high quality responses are provided within set timeframes.
About Gold Coast Health
Nationally and internationally recognised location for innovative medical research and health care
Annual operating budget exceeding $1.5 billion
More than 1100 beds across three hospitals - Gold Coast University Hospital, Robina Hospital, Varsity Lakes Hospital and Robina and Southport Health Precincts
Secondary and tertiary health services across more than 20 facilities
Opportunity to combine professional advancement, job satisfaction and relaxation into one fulfilling lifestyle
A workplace culture that encourages people to bring their whole selves to work so that they can perform at their best
Committed to reflecting the diversity of the Gold Coast community and ensuring each staff member is included and feels like they belong
How to Apply
Click APPLY to submit your application by Tuesday, 2 September 2026
Gold Coast Health is committed to providing an accessible, inclusive work environment. Please contact the nominated person if you require any reasonable adjustments throughout this recruitment process.
Job Ad reference: GC690530
Please note: no third-party applications will be accepted.<space>This work is licensed under a Creative Commons Attribution 3.0 Australia License.
