ABOUT THE ROLE
Legends Global teams across the world are innate problem solvers and people who thrive on the excitement of developing events that create opportunity and connection. We are meticulous planners, innovative thinkers, relationship specialists and acutely experienced business leaders who love what they do.
At Legends Global, we love events, it's what we do. It's a part of our DNA and what drives us.
We are seeking a friendly, energetic and customer focused individual to join our team as a Casual Event Receptionist. This is an exciting opportunity for someone who thrives in a fast paced environment and enjoys creating positive experiences for guests and stakeholders.
Key Responsibilities include, but are not limited to:
- Managing incoming telephone enquiries and email correspondence in a professional and timely manner.
- Welcoming and assisting guests, visitors and clients with a high standard of customer service, ensuring an exceptional experience at every interaction.
- Providing general administrative and reception support to the team.
- Maintaining a professional, organised and efficient reception environment.
- Working collaboratively with colleagues to support the successful delivery of events and daily operations.
- Assisting patrons with cash to card transactions, as Brisbane Entertainment Centre is a cashless venue, by issuing cash cards to guests who wish to use cash during their visit.
ABOUT YOU
Everyday our people are responsible for delivering extraordinary experiences for every guest who walks through our doors.
You will have a shared values and people-centric mind set and genuinely want to make a difference. That's what makes you stand out from the crowd and why we want to meet with you.
To be successful in this role, you will:
- Be committed to delivering exceptional customer service and creating positive experiences for all guests and visitors.
- Be a team player with a professional, friendly and positive attitude.
- Have previous reception or customer service experience, including managing enquiries via telephone, email and face to face interactions.
- Demonstrate excellent communication and interpersonal skills, with a confident and professional telephone manner.
- Thrive in a fast paced environment and have the ability to remain calm and effective under pressure.
- Be adaptable and comfortable working in a dynamic event environment where priorities can change quickly.
- Have strong organisational skills and attention to detail.
- Be able to take direction, follow procedures, and work independently when required.
- Be confident using computer systems and handling administrative tasks.
- Have flexibility and availability to work a variety of shifts, including days, evenings, weekends, and public holidays, in line with our busy event schedule.
If you're passionate about customer service and enjoy being part of the excitement of live events, we'd love to hear from you.
Benefits Include:
- Uniform provided.
- Comprehensive site specific training.
- Discounted meals while on shift.
- Free onsite parking when working.
- The opportunity to be part of exciting events in a dynamic and energetic environment.
Successful candidates will be required to complete a National Police Check.
ABOUT THE VENUE
Built by the Brisbane City Council as a world class multipurpose facility, the Brisbane Entertainment Centre formed part of Brisbane's bid for the 1992 Olympic Games. The Centre has been operated since its inception by Legends Global (formerly ASM Global and AEG Ogden Brisbane Pty Ltd). Ownership was transferred to Stadiums Queensland (formerly Major Sports Facilities Authority) from 1 July 2002.
The Brisbane Entertainment Centre has hosted a diverse range of events including Monster Trucks, Supercross, Circuses, Bull Riding, Concerts, Conventions, School Speech Nights, Ice Spectaculars, Wrestling and Boxing.
Primarily recognised as a venue to host concerts, family shows and sporting events, the Brisbane Entertainment Centre also specialises in staging corporate events in particular conferences, seminars, product launches and gala banquets.
ABOUT LEGENDS GLOBAL
Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services, including feasibility and consulting, owner's rep, sales, partnerships, venue management, hospitality, merchandise, and content and booking. Our white-label approach ensures our partners remain front and centre while we harness the power of our global network - including over 450 venues, 20,000 events, and 165 million guests annually - to enhance their business and guest experience.
In the Asia Pacific & Middle East region, Legends Global is honoured that the worlds most esteemed brands and venues across the sports, entertainment, attractions, conventions and leisure industries trust us to achieve their vision, maximise their business and enhance the experience of fans and guests. Locally we support venues including Coca Cola Arena (Dubai), Brisbane Convention & Exhibition Centre, Qudos Bank Arena (Sydney), ICC Sydney, Te Pae Christchurch Convention Centre (NZ), RAC Arena Perth and Kai Tak Sports Park in Hong Kong.
If you're passionate about forging win-win partnerships, crafting unforgettable guest experiences, and leading innovative venue and event operations, we'd love to meet you.
Grow an exciting career at Legends Global - backed by a supportive, inclusive culture, an unmatched network of resources and benefits, and inspiring team members united in helping each other succeed every step of the way.
Feel like a place where you'd thrive? Join us in our persistent mission of living up to The Legends Global Way.
To learn more, visit us at www.LegendsGlobal.com and follow us @LegendsGlobal on Instagram, X, and LinkedIn.
Working in the venue and event industry means supporting the delivery of events across our event calendar. This means that weekend, evening and public holiday work will be required.
We have lodged this role on our own site as we are managing this project directly. No recruitment agencies please.
