In-Demand General hand Jobs in Artarmon, Nsw

Customer Service Representative
Gourmet Basket —Artarmon NSW
- $65,000 - $70,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Employee discount
Quick Apply
5d
Sandwich Hand
bellacatering —Artarmon NSW
- $28 - $33 an hour
- Urgently hiring
- Customer service
- In-person
- Employee discount
- Free food
Quick Apply
1d
Maintenance Officer/Tradesperson Lane Cove
Uniting —Lane Cove NSW
- $31.51 an hour
- Full-time
- Carpentry
- Maintenance
- Plumbing
Event Support Staff
Moreton Hire —Sydney NSW
- $36 - $43 an hour
- Part-time
- Warehouse
- Warehouse experience
- In-person
- Professional development assistance
Quick Apply
9d
Event Labourer - Cirque du Soleil- KOOZA – SYDNEY
Spark Event Group —Paddington NSW
- $34.96 - $48.95 an hour
- Night shift
- Assembly
- Plumbing
- Construction experience
Quick Apply
5d
Commercial Furniture Installers & Casual Labour Pool
BASIS Commercial Projects Pty Ltd ABN 34 638 493 866 —Sydney NSW
- $27.19 - $55.51 an hour
- Overtime
- Carpentry
- In-person
Quick Apply
Marketing & Social Media Intern (3-Month Placement)
STUDIO NINETYFOUR PTY LTD. —Darlinghurst NSW
- From $500 a month
- Part-time
- Marketing
- In-person
- Internship
- Employee discount
Quick Apply
1d
Junior Sales Associate
Aino Digital Media —North Rocks NSW
- $52,880 - $70,000 a year
- Temporary
- Hybrid work
- Sales
- Customer service
- Business development
- Travel reimbursement
- Profit sharing
Quick Apply
6d
Multiple Cafe Positions Available!
WHSmith —St Leonards NSW
- Urgently hiring
- Hospitality
- Supervising experience
- POS
- Employee assistance program
- Employee discount
Medical Device Office Administrator - Castle Hill, NSW
Medisa Pty Ltd —Castle Hill NSW
- $26.50 - $35.00 an hour
- Full-time
- Customer service
- Computer skills
- Typing
Quick Apply
8d
CASUAL Animal Attendant – Sydney Petlands (Western Sydney)
Sydney Petlands —Dural NSW
- $20.00 - $52.38 an hour
- 8 hour shift
- Organisational skills
- In-person
- Communication skills
Quick Apply
2d
Casual E-Commerce Holiday Packers & QC Assistants
Shevoke —The Rocks NSW
- $33 - $40 an hour
- Weekend availability
- Warehouse
- In-person
- On-the-job training
Quick Apply
9d
Learner Support Officer
Australian Learning and Care (ALC) Pty Ltd —Padstow NSW
- $30 - $40 an hour
- 8 hour shift
- In-person
- Business
Quick Apply
5d
Casual Sales Assistants – GANT - WOOLLAHRA
Salco Group Pty Ltd —Woollahra NSW
- From $34.76 an hour
- Weekend availability
- Customer service
- In-person
- Employee discount
Quick Apply
1d
Team Assistant
Saville Consulting Group —Rhodes NSW
- $40 - $50 an hour
- Contract
- Management
- Microsoft Office
- In-person
Quick Apply
1d
Grocery Store Assistant
Presti's Grocer —St Peters NSW
- $28 - $33 an hour
- Weekend availability
- Customer service
- In-person
- Communication skills
Quick Apply
2d
Gardening Technician (Casual)
NeatWeeds Gardening Service —Pyrmont NSW
- $30 - $35 an hour
- In-person
- Communication skills
- Outdoor work
Quick Apply
1d
Delivery Driver
Oh My Days —Petersham NSW
- $31 - $37 an hour
- Part-time
- Bakery
- In-person
- Parental leave
- Employee discount
Quick Apply
2d
Assistant Venue Leader
Yo-Chi —Chatswood NSW
- $65,000 - $76,000 a year
- Weekend availability
- Leadership
NDIS Local Area Coordinators
Uniting —Baulkham Hills NSW
- $46.70 an hour
- Full-time
- Customer service
- Communication skills
- Time management
- Employee discount
- Referral program

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Customer Service Representative

Gourmet Basket -
Artarmon NSW

Quick Apply

Job Details

Permanent | Full-time
$65,000 - $70,000 a year
5 days ago

Benefits

Employee discount
Transportation links
On-site parking

Qualifications

Management
Customer service
Shopify
Microsoft Office
E-commerce
Computer skills
Communication skills

Full Job Description

Join a growing Australian gifting and e-commerce group

Giftd Collective is home to a growing portfolio of gifting and celebration brands, including Gourmet Basket, The Cupcake Factory, Cake Mail and Daily Dough Co.

From premium gift hampers and corporate gifting to cakes, cupcakes, cookies and doughnuts, our brands help thousands of customers celebrate birthdays, thank clients, recognise employees, send gifts to loved ones and mark life's important moments.

We're looking for an experienced, friendly and highly organised Customer Service Representative to join our Artarmon team on a permanent, full-time basis.

As part of our core Customer Service team, you'll support customers across all of our brands and be a key point of contact throughout their experience with us.

This is a hands-on role for someone who genuinely enjoys helping people, takes ownership of customer enquiries and is comfortable finding solutions when things don't go to plan.

About the role

No two days are quite the same.

One minute you might be helping someone choose the right cake for a birthday, the next you're tracking an important hamper delivery, making an amendment to an order or working with our operations team to resolve a delivery issue.

You'll communicate with customers across phone, email and online channels and work closely with our kitchen, warehouse, dispatch and corporate teams.

We're looking for someone who can do more than simply respond to enquiries. You'll take ownership of customer issues, follow them through to resolution and make sure the customer receives a clear and helpful outcome.

What you'll be doing

Be a first point of contact for customer enquiries across our brands via phone, email and online channels
Provide friendly, knowledgeable and efficient customer service
Assist customers with product selection, gifting advice and placing orders
Respond to delivery, tracking and order status enquiries
Manage order changes, cancellations and other post-purchase requests
Investigate customer issues and work towards appropriate resolutions
Handle complaints professionally and with empathy
Liaise with couriers and delivery partners when required
Work closely with our kitchen, warehouse, production and dispatch teams to resolve customer and order issues
Process orders and accurately update customer and order information
Manage multiple customer conversations and priorities at the same time
Follow enquiries through to resolution and escalate more complex matters when required
Maintain accurate notes and records within our customer service systems
Develop strong product knowledge across all Giftd Collective brands
Follow company procedures while using good judgement to achieve the best customer outcome
Support the wider team during busy trading periods
Identify recurring customer issues and provide feedback to help us improve our processes and customer experience

About you

We're looking for someone who is dependable, level-headed and genuinely enjoys helping customers.

You'll ideally have:

2+ years' experience in customer service, e-commerce, retail, hospitality or another customer-facing role
Excellent written and verbal communication skills
A friendly, confident and professional telephone manner
Strong problem-solving skills and a practical approach to finding solutions
A genuine desire to provide excellent customer service
The confidence to take ownership of an enquiry and see it through
Excellent attention to detail, particularly when working with orders, delivery details and customer information
Strong organisation and time-management skills
The ability to prioritise and manage multiple enquiries at once
The ability to remain calm and professional when dealing with complaints or challenging situations
Good judgement and an understanding of when something needs to be escalated
A proactive attitude and willingness to help where needed
Confidence learning and working across multiple systems and platforms
Good general computer skills, including Microsoft Office

Experience using Shopify, Gorgias or other e-commerce and customer service platforms would be highly regarded, but isn't essential.

Previous experience within e-commerce, gifting, food, retail, hospitality or logistics would also be an advantage.

What success looks like

You'll become a trusted and reliable member of our Customer Service team who knows our brands, understands our products and processes, and can confidently manage the majority of day-to-day customer enquiries.

Customers will feel that you've taken ownership of their enquiry rather than simply responded to it.

When something goes wrong, you'll investigate what happened, communicate clearly with the customer and work with the right people internally to find a solution.

Accuracy is also extremely important. We deliver gifts, cakes and other products for occasions that matter to our customers, so names, addresses, delivery dates, gift messages and order details need to be right.

You'll also be comfortable working in a fast-paced e-commerce environment. Christmas, Mother's Day, Valentine's Day and other major gifting periods can become extremely busy, and we need someone who can maintain great customer service and attention to detail when volumes increase.

Some additional hours may be required during major seasonal periods, particularly in the lead-up to Christmas.

Why join Giftd Collective?

Permanent, full-time position
Join a growing Australian e-commerce and gifting business
Work across multiple established gifting and celebration brands
Varied role with the opportunity to take genuine ownership of customer enquiries
Friendly, collaborative and down-to-earth team
Gain exposure to all areas of a multi-brand e-commerce business
Convenient Artarmon location close to public transport
Some onsite parking available
Staff discounts across our gifting and baked goods brands
And, naturally, plenty of cakes, cupcakes, doughnuts and gourmet treats around the office

If you're an experienced customer service professional who is organised, dependable, enjoys solving problems and takes pride in helping customers, we'd love to hear from you.

Apply through SEEK with your resume and a brief cover letter outlining your relevant customer service experience and why you'd like to join Giftd Collective.

Pay: $65,000.00 – $70,000.00 per year

Work Authorisation:

Australia (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

general hand jobs in artarmon, nsw

Customer Service Representative

Sandwich Hand

Maintenance Officer/Tradesperson Lane Cove

Event Support Staff

Event Labourer - Cirque du Soleil- KOOZA – SYDNEY

Commercial Furniture Installers & Casual Labour Pool

Marketing & Social Media Intern (3-Month Placement)

Junior Sales Associate

Multiple Cafe Positions Available!

Medical Device Office Administrator - Castle Hill, NSW

CASUAL Animal Attendant – Sydney Petlands (Western Sydney)

Casual E-Commerce Holiday Packers & QC Assistants

Learner Support Officer

Casual Sales Assistants – GANT - WOOLLAHRA

Team Assistant

Grocery Store Assistant

Gardening Technician (Casual)

Delivery Driver

Assistant Venue Leader

NDIS Local Area Coordinators

I want to receive the latest job alert for general hand in artarmon, nsw

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