In-Demand Customer support coordinator Jobs in Smithfield, Nsw

Parts Customer Service & Order Management Coordinator
Konecranes —Smithfield NSW
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Work from home
1d
Rostering Officer position
Tree Of Goals Pty Ltd —Macquarie Fields NSW
- From $35 an hour
- Urgently hiring
- Customer service
- Microsoft Office
- Administrative experience
Quick Apply
5h
Site Operations Coordinator
My NRMA —Smithfield NSW
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
- Gym membership
Quick Apply
1d
Sales Support Coordinator
Dormakaba Group —Smithfield NSW
- Full-time
- CRM software
- Sales
- Customer service
18h
Regional Support Coordinator
MyIntegra —Castle Hill NSW
- Full-time
- Remote
- Communication skills
- Time management
- Parental leave
- Employee assistance program
Quick Apply
Bookings & Community Centre Officer - Casual
Cumberland Council —Merrylands NSW
- $40.90 - $50.10 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Annual leave
5h
NDIS Local Area Coordinators
Uniting —Blacktown NSW
- $46.70 an hour
- Full-time
- Customer service
- Communication skills
- Time management
- Employee discount
- Referral program
Dental Receptionist | Merrylands | Casual
For Health Group —Merrylands NSW
- Customer service
- Communication skills
TAFE Services Coordinator - Nepean
TAFE NSW —Penrith NSW
- $116,219 - $125,157 a year
- Full-time
- Microsoft Office
- University
- Communication skills
7d
Last Mile Delivery Specialist
King Living —Turrella NSW
- Full-time
- CRM software
- Salesforce
- Organisational skills
- Parental leave
Quick Apply
General Assistant Toolstore Person
TAFE NSW —Wetherill Park NSW
- $38.46 - $47.36 an hour
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
2d
Aged Care Branch Coordinator
Best Care Services —Wetherill Park NSW
- $58,300.49 - $65,000.00 a year
- Full-time
- CRM software
- Spanish
- Management
Quick Apply
Customer Service Coordinator
EssilorLuxottica —Kemps Creek NSW
- Sales
- Communication skills
Administration Officer
Smart Disability Care —Gregory Hills NSW
- $28 - $35 an hour
- Part-time
- Microsoft Word
- CRM software
- Microsoft Excel
Quick Apply
Fulfilment Operations Coordinator
IKEA —Rhodes NSW
- $30.75 an hour
- Weekend availability
- Computer skills
- Communication skills
4d
Catering Assistant - Aged Care/Retirement
Cater Care Australia / Cater Care Services —Prairiewood NSW
- $27.08 a year
- Customer service
- Communication skills
- Employee assistance program
Quick Apply
13d
Community Care Coordinator
Sahara Services Australia Pty Ltd —Hornsby NSW
- $80,000 - $90,000 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Parental leave
Quick Apply
12d
Marketing Coordinator
TECO Australia and New Zealand —Smithfield NSW
- $79,500 - $90,000 a year
- Hybrid work
- Management
- Marketing
- Education
- Work from home
- Employee discount
Quick Apply
12d
Admin Officer/Coordinator
BaptistCare —Kellyville NSW
- $33.92 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Gym membership
7d
Business Support Coordinator
NSW Department of Communities and Justice —Parramatta NSW
- $102,936 - $113,579 a year
- Call employer
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance program
5d

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Parts Customer Service & Order Management Coordinator

Konecranes -
Smithfield NSW

Apply Now

Job Details

Permanent | Full-time
1 day ago

Benefits

Employee rewards program
Work from home

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Sales
Customer service
SAP
ERP systems
Microsoft Office
Administrative experience
Communication skills
Time management

Full Job Description

Company Description

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

Job Description

Due to high demand of our services, we are seeking a Parts Customer Service & Order Management Coordinator to join our team.

This is a fantastic opportunity for a customer-focused professional who enjoys building relationships, coordinating orders and working across multiple teams to deliver an outstanding customer experience.

About the Role

Reporting to the Parts Inside Sales Team Leader, you will play a key role in managing the end-to-end customer order lifecycle, from quote conversion and order processing through to delivery, payment follow-up and returns.

You will be a key point of contact for our customers, ensuring enquiries are handled promptly, orders are processed accurately and customers are kept informed throughout the process.

Working closely with our Sales, Warehouse, Purchasing, Finance, Logistics and Operations teams, you will help ensure orders are fulfilled accurately and on time.

Key Responsibilities

Provide professional, responsive and customer-focused service across all customer interactions.
Respond to customer enquiries and requests, providing accurate information and effective solutions.
Manage customer expectations by providing updates on order status, product availability and delivery timeframes.
Process approved quotations into sales orders, ensuring pricing, product details, quantities and delivery requirements are accurate.
Monitor daily order queues and prioritise activities to meet customer and operational requirements.
Coordinate with internal teams to resolve order discrepancies, stock availability and delivery issues.
Provide customers and internal teams with delivery documentation and consignment information.
Process product returns, credits and associated documentation.
Monitor customer accounts and follow up outstanding payments in line with company processes.
Work closely with Purchasing and Warehouse teams to manage stock availability, backorders and order fulfilment.
Liaise with Finance regarding account enquiries and credit management matters.
Maintain accurate customer, order and transaction records.
Identify opportunities to improve customer service and order processing efficiency.
Contribute to a collaborative team environment and support colleagues where required.

Qualifications

We are looking for someone who is customer-focused, organised and proactive, with the ability to manage multiple priorities in a fast-paced environment.

To be successful in this role, you will have:

2-3 years' experience in customer service, customer operations, sales support, order management or administration.
Demonstrated experience processing customer orders and coordinating order fulfilment.
Experience working with an ERP system such as SAP or similar.
Strong Microsoft Office skills, particularly Outlook, Excel and Word.
Excellent attention to detail and accuracy.
Strong organisational and time management skills.
Excellent written and verbal communication skills.
A genuine commitment to delivering high-quality customer service.
Strong problem-solving skills and a proactive "can-do" attitude.
The ability to build positive relationships with both customers and internal stakeholders.
Experience working collaboratively across functions such as Sales, Warehouse, Purchasing, Logistics and Finance.

Additional Information

What’s on offer

A competitive base salary, based on experience
The ability to work from home one day per week upon successful completion of probation period.
A 15% Bonus based on agreed KPI’s
The opportunity to participate in the Employee Share Scheme
The chance to be part of a supportive team environment
To be recognised and take advantage of hundreds of discounts and rewards through the MyKonecranes Rewards program
Support and encouragement to develop your skills with local training opportunities available

Konecranes moves what matters. We are a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.

Apply Now

Refine Your Search

customer support coordinator jobs in smithfield, nsw

Parts Customer Service & Order Management Coordinator

Rostering Officer position

Site Operations Coordinator

Sales Support Coordinator

Regional Support Coordinator

Bookings & Community Centre Officer - Casual

NDIS Local Area Coordinators

Dental Receptionist | Merrylands | Casual

TAFE Services Coordinator - Nepean

Last Mile Delivery Specialist

General Assistant Toolstore Person

Aged Care Branch Coordinator

Customer Service Coordinator

Administration Officer

Fulfilment Operations Coordinator

Catering Assistant - Aged Care/Retirement

Community Care Coordinator

Marketing Coordinator

Admin Officer/Coordinator

Business Support Coordinator

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