We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs. We craft exclusive eyewear brands Ray-Ban, Oakley, Oliver Peoples, Persol, Costa and more, alongside esteemed licensed brands such as Tiffany & Co, Burberry, and CHANEL whilst our cutting-edge lenses Varilux and Transitions lead the industry in innovation. In Australia and New Zealand, we operate the iconic retail and eye care brands: Sunglass Hut, Oakley, OPSM, Ray-Ban and Laubman & Pank. Every day, EssilorLuxottica’s 190,000 employees in 150 countries work towards a common mission to help people see more and be more.
An exciting opportunity has become available for an enthusiastic Customer Service Coordinator to join our team in Kemps Creek. In this role, you'll provide vital administrative and office support to our internal teams while delivering exceptional customer service to our national client base.
This is a genuinely varied and rewarding position, working closely with our experienced Technical and Sales teams across Australia. We're looking for someone with strong communication skills, the ability to work both independently and collaboratively, excellent time management, and the confidence to engage with clients and colleagues locally and interstate via phone, email, and other digital channels.
Your Responsibilities
- Answer and manage incoming calls, log service desk tickets, and update the CRM database.
- Provide regular updates to customers via phone and email on service progress.
- Assign and manage incidents and tickets to service engineers for efficient resolution.
- Schedule and coordinate preventative maintenance visits.
- Prepare quotations and estimates and follow up on customer approvals.
- Respond to customer emails, sales enquiries, and engineer requests.
- Raise sales orders and invoices and process credit requests for incorrect invoices.
- Follow up with field engineers to ensure jobs are closed and equipment functionality is confirmed with customers.
- Maintain customer records, decommission instruments, and track support status.
- Provide administrative support to staff and management, uphold SLAs, and maintain a professional customer-focused approach.
About You
- Prior experience within the health care industry desirable (but not essential).
- Presented with a high level of professionalism and attention to detail.
- Strong verbal and written communication skills.
- Tech savvy & open to learning new computer systems.
- Capability to prioritize tasks and work loads.
Working with EssilorLuxottica
A career with EssilorLuxottica will offer you rewarding experiences and the opportunity to develop your skills every day.
- A generous yearly product allowance for you to spend across our portfolio of brands
- Up to 50% off for family and friends
- Global volunteering opportunities through our OneSight Foundation
- Wide range of career opportunities across the EssilorLuxottica network
Next Steps
To be considered for this opportunity, please click apply and send your resume today.
*Please note, due to the high volume of applications only successful candidates will be contacted. We thank you in advance for your interest in EssilorLuxottica*
As an inclusive, team-first company, our people are at the core of everything we do.
We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage.
We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.
We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.
